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Remote Contact Center Jobs in Spring Hill, FL (NOW HIRING)

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

About ShyftOff ShyftOff is the workforce delivery platform that makes contact center operations ... This is a hands-on individual contributor role in a remote environment. You'll work across time ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

MDS Communications

Remote Call Center Sales Rep

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Remote Call Center Sales Rep

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

Liveops

Remote Customer Service Representative

Tampa, FL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Spring Hill, FL

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How much do remote contact center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote contact center in Spring Hill, FL is $14.48, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $16.30 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Spring Hill, FL?

The most popular types of Contact Center jobs in Spring Hill, FL are:

What are popular job titles related to Remote Contact Center jobs in Spring Hill, FL?

For Remote Contact Center jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Spring Hill, FL look for?

The top searched job categories for Remote Contact Center jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Remote Contact Center jobs?

Cities near Spring Hill, FL with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Spring Hill, FL as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $30,118 per year, or $14.5 per hour.

ASC - Agent Success Coordinator

Tampa, FL • Remote

ShyftOff
Strategic Planning Consulting Services • 1 - 10 employees
Learn more about ShyftOffexternal

Full-time

Re-posted 22 days ago

Job description

About ShyftOff

ShyftOff is the workforce delivery platform that makes contact center operations radically simpler. We combine automation, analytics, and top global talent to help companies run high-performing support operations without the overhead. We're scaling fast, backed by leading investors, and building the future of how work gets done.

About the Role

You'll own the day-to-day experience of agents across our client programs-making sure they have what they need to show up confident, informed, and ready to perform. You're the connective tissue between agents, operations, quality, and workforce management. When something's off, you spot it early. When agents need help, you're the first person they turn to.

This is a hands-on individual contributor role in a remote environment. You'll work across time zones, inside multiple client systems, and with teammates who move fast. If you thrive when things are dynamic and love making other people successful, this is your role.

Who You Are

You've spent 2-4 years in contact center operations, BPO, client services, or a related support environment-and you've seen enough to know what good looks like. You might have been a team lead, a QA analyst, a trainer, or a supervisor. What matters is that you've been close to agent performance and you understand what it takes to keep a floor running.

You're the person who built the FAQ before anyone asked you to. You noticed the pattern in agent errors before it showed up in the QA report. You asked "why are we doing it this way?" not to complain, but because you genuinely wanted to find a better way. You don't wait for permission to improve things-you raise your hand, propose the fix, and follow through.

Technology is a tool you lean into, not away from. You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals-and you pick up new platforms quickly because you're curious about how things work. You don't need to be an engineer, but you're the person on the team who figures out the workaround before IT responds.

You've worked remotely and you know what it takes to stay accountable without someone looking over your shoulder. You're organized, you communicate proactively, and you're comfortable managing responsibilities across multiple time zones. When things get hectic, you stay calm and keep people informed.

Above all, you care about people. You get energy from helping agents succeed, and you take pride in being the person they trust when something goes wrong.

What You'll DoKeep Agents Engaged and Informed
  • Monitor and respond to agent questions across engagement channels in real time.
  • Post announcements, updates, and clarifications that keep agents aligned to campaign goals.
  • Surface trends and escalate emerging risks to operations, quality, and workforce management.
Support Agents Inside Client Systems
  • Research issues, verify information, and resolve cases inside client platforms on behalf of agents.
  • Submit, track, and follow up on tickets to ensure agents aren't left waiting.
  • Translate client-facing updates into clear, actionable guidance agents can use immediately.
Turn Feedback into Action
  • Review QA results, agent feedback, and performance outliers to identify coaching opportunities.
  • Partner with operations and quality teams to schedule and document follow-up conversations.
  • Track themes over time and recommend updates to playbooks, knowledge bases, and training materials.
Monitor Staffing and Service Levels
  • Keep real-time staffing data accurate and flag gaps or overstaffing before they impact service levels.
  • Coordinate with workforce management on absences, early outs, and intraday adjustments.
  • Support quick decisions that protect client SLAs.
Get New Agents to Production
  • Guide agents through certification, nesting, and early production phases.
  • Track completion of training, assessments, and required checklists.
  • Be the go-to resource for new agents' questions as they ramp up.

ShyftOff values diversity and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: FULL_TIME
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About ShyftOff

Sourced by ZipRecruiter

Industry

Strategic planning consulting services

Company size

1 - 10 Employees

Headquarters location

Tampa, FL, US

Year founded

2020

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