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Remote Contact Center Jobs in San Ramon, CA (NOW HIRING)

Five9

Mid-Market Sales Director (Remote)

San Ramon, CA · On-site +1

$86K - $168K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Channel Development Director

San Ramon, CA · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This is a full-time remote position that can be worked from anywhere in the Continental US. The ...

Five9

Enterprise Sales Director - West

San Ramon, CA · On-site +1

$86K - $167K/yr

Contact Center Software Sales in less than 1,000-seat space * Experience selling to COO/CFO * Knowledge of territory or accounts assigned Work Location: This role is fully remote for candidates who ...

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$5

$19

$22

How much do remote contact center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote contact center in San Ramon, CA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.49 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in San Ramon, CA?

For Remote Contact Center jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in San Ramon, CA look for?

The top searched job categories for Remote Contact Center jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Contact Center jobs?

Cities near San Ramon, CA with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in San Ramon, CA as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $39,671 per year, or $19.1 per hour.

Contact Center Representative - Hybrid Remote

Star One Credit Union

Sunnyvale, CA • On-site, Remote

$52K - $71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

EXCELLENT PAY AND BENEFITS!
Be a part of one of the most successful financial institutions in the country!!
Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.
We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
  • 401(k) Plan, Match, and Profit Sharing
  • Annual Wellness Benefit
  • Education Assistance
  • Employee Loan Discounts
  • Medical, Dental, and Vision (Effective date of hire)
  • Paid Holidays
  • Paid Time Off Program
  • Staff Incentive Variable Pay (Bonus)
Job Title: Contact Center Representative
Responds to member questions regarding accounts, loans, and other credit union products and services.
Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year’s Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.
Salary Range: $52,300 - $71,800 per year, which is base pay.
Compensation will be based on candidate qualifications.
Job Scope/Duties
  • This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
  • Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
  • Recognizes and offers members product or service options to best fit the member’s needs.
  • Resolves or escalates complaints through appropriate channels.
  • Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
  • Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
Experience/Minimum Education Requirements
  • Requires a minimum of two (2) years of current and relevant experience in a financial institution.
  • Call Center or strong member telephone experience is required.
  • Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.
Knowledge/Skills/Abilities
  • Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
  • Must have excellent written and verbal communication skills.
  • Attention to detail with high rate of accuracy is required.
  • Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
  • Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
  • Ability to provide excellent service to members and support department to help achieve department goals.
MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

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