Remote Contact Center Jobs in Rochester Hills, MI

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

Join the team at American Collectors Insurance, proudly part of PHLY, where passion meets protection!

We are looking for licensed insurance service professionals to join our remote call center team as Licensed Customer Service Representatives (CSR).

This is a virtual call center position, but our office is located in Mt Laurel, NJ and this role may be performed in-office, hybrid or fully remote from anywhere in the continental US.

Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.

To be considered for this role, you must have an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.

In this role you will:

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls to customers for as needed follow-ups
• Establish rapport quickly and build positive customer relationships
• Provide prompt, accurate and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications

About the company: American Collectors Insurance, part of PHLY, has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.

American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary - apply now!

Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)

Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program

Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)

Responsibilities:

• Delight our customers with superior customer service
  • Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
  • Cancel and non-renew policies according to procedures
  • Complete necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones throughout the day handling inbound calls and outbound follow-up calls
• Conduct risk analysis and evaluate underwriting quality of applicants
  • Evaluate details to appropriately match premium to underwriting exposure
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail oriented
• Proactive in problem solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications:

• Associate or bachelor's degree
• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

#LI-RD1

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc.and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx