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Remote Contact Center Jobs in Reston, VA (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote Support Software (Bomgar) * Mobile Devices (Android and iOS) * Software Installation Experience * Network Drive Support Experience * Contact Center/Call Center/Helpdesk experience preferred

Afiniti

Director, Enterprise Sales

Washington, DC · Remote

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre ... Washington DC, US (Remote) Reports To: SVP / Head of Sales About the Role We are seeking a high ...

Geico

Senior Data Engineer

Bethesda, MD · Remote

$105K - $215K/yr

Experience with Contact Center Analytics is preferred. Position Description Our Senior Data ... This position will be fully remote. Position Responsibilities As a Senior Data Engineer, you will:

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting.

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See Reston, VA salary details

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How much do remote contact center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote contact center in Reston, VA is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Reston, VA? For Remote Contact Center jobs in Reston, VA, the most frequently searched job titles are:
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What cities near Reston, VA are hiring for Remote Contact Center jobs? Cities near Reston, VA with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $36,932 per year, or $17.8 per hour.

IT Specialist II

NuAxis Innovations

Washington, DC • Remote

Full-time

Posted 7 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Specialist II  for a Full-Time position.

Position Summary:

This role is largely responsible for providing remote telephone and email-based IT operational support  services to the organization. We are looking to fill a need to have a highly competent and highly motivated  individual in this role. This position requires a high level of IT support knowledge, customer service  experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as  such it will require commitment on your part as well as ours

Key Responsibilities

  • Some of the primary responsibilities of this role would include:
  • Remote telephone-based Call Center / Help Desk / Service Desk support services
  • Owning, tracking, troubleshooting and resolving IT incidents and service requests
  • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
  • This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving  isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Qualifications

  • Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • Operating Systems (Windows 11)
  • Active Directory Experience
  • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
  • Printer Support Experience
  • Familiar w/Command Prompts
  • Web Browsers (Google, Edge, Chrome, and Mozilla)
  • Troubleshoot basic WiFi connectivity issues, including SSID identification, password resets, and signal-strength checks.
  • Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).

Preferred

  • Sharepoint
  • VPN Experience (Global Protect.)
  • Remote Support Software (Bomgar)
  • Mobile Devices (Android and iOS)
  • Software Installation Experience
  • Network Drive Support Experience
  • Contact Center/Call Center/Helpdesk experience preferred
  • Customer Service Skills/Customer Experience Training
  • Customer Advocacy Behaviors
  • Critical thinking/Problem Solving skills
  • Effective Communication Strategies
  • Self-Starter/Resourceful
  • Independent Learning/Resourcing
  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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