ZipRecruiter

Log In

2

Remote Contact Center Jobs in Reading, MA (NOW HIRING)

next page

Showing results 1-20

All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Reading, MA

Remote Contact Center information

See Reading, MA salary details

$5

$18

$21

How much do remote contact center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote contact center in Reading, MA is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.29 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Reading, MA?

For Remote Contact Center jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Reading, MA look for?

The top searched job categories for Remote Contact Center jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Contact Center jobs?

Cities near Reading, MA with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $37,459 per year, or $18 per hour.

Scheduling Specialist, Ambulatory Contact Center

Somerville, MA • Remote

Massgeneralbrigham

8.0

Company rating: 8.0 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

88th of 896 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Massgeneralbrighamexternal

$19.81 - $28.30/hr

Full-time

Re-posted 15 days ago

Job description

Site: Mass General Brigham Incorporated


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

About Us
Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives.
A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that's right for you.
The Opportunity
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.
Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!


Qualifications

Education and Skills for Success

  • High School Diploma or equivalent required
  • Associates degree preferred
  • Tech-savvy and comfortable with high volume workloads
  • Organized and detail oriented
  • Ability to read and follow standard operating procedures
  • Ability to multi-task through various programs (using multiple monitors) and problem-solve
  • Exceptional strong customer service background
  • Strong knowledge of Microsoft products

Experience

  • Medical office, health care or other relevant experience required
  • Prior customer service work experience, specifically in a contact/call center environment preferred
  • Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required
  • Epic or other cloud-based electronic health record (EHR) systems experience desired

Working Conditions and Required Shifts

  • Monday Through Friday 40 hours per week
  • Training is 8a-430p ET, required for the first 2-4 weeks, the first 90 days is the standard probationary period
  • Shifts will be determined by business needs, new hires must be open to all
  • Ortho center is open 8a - 5p. Shifts Available; 8a-4:30p, 8:30a-5pm
  • Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm
  • Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection
  • Employees must be open to all shifts for business need


Additional Job Details (if applicable)

Working Agreement & Remote Policy

  • All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment.
  • Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use.


Remote Type

Remote


Work Location

399 Revolution Drive


Pay Range

$19.81 - $28.30/Hourly


Grade

3


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

What Mass General Brigham employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply