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Remote Contact Center Jobs in Peekskill, NY (NOW HIRING)

Stamford Health

Systems Analyst I

Stamford, CT · On-site +1

... Learning Center Regular, Full Time Monday-Friday, 9:00AM-5:00PM 4 Days Remote, 1 Day In-Office ... Manage vendor and external partner interactions, serving as the primary point of contact for third ...

ABB

Strategic Segment Proposal Engineer

Wilton, CT · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

ABB

Strategic Segment Proposal Engineer

Danbury, CT · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

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See Peekskill, NY salary details

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How much do remote contact center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote contact center in Peekskill, NY is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.10 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Peekskill, NY?

For Remote Contact Center jobs in Peekskill, NY, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Peekskill, NY look for?

The top searched job categories for Remote Contact Center jobs in Peekskill, NY are:

What cities near Peekskill, NY are hiring for Remote Contact Center jobs?

Cities near Peekskill, NY with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Peekskill, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,096 per year, or $17.8 per hour.

Accounts Receivable Specialist (Temporary)

Mountainside Treatment Center

Chappaqua, NY • On-site, Remote

$22 - $25/hr

Full-time

Re-posted 14 days ago

Job description

Job Type
Full-time, Temporary
Description
Accounts Receivable Specialist (Temporary Full-Time) Remote Position - Must Reside in CT, NY, NJ, or MA
About the Position:
The Accounts Receivable Specialist is responsible for managing and resolving outstanding accounts receivable for Mountainside Treatment Center. This position involves proactive follow-up on unpaid claims, working closely with insurance companies, and ensuring timely collections. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle sensitive financial information.
Schedule:
Monday - Friday: 8:30 am - 5:00 pm
Your Role:
  • Collections Management:
  • Review and analyze client accounts to identify outstanding balances
  • Initiate contact with insurance companies and clients to resolve unpaid claims.
  • Utilize various communication methods, including phone calls, emails, and letters to follow up on outstanding balances.
  • Claims Resolution:
  • Investigate and resolve insurance claim denials and discrepancies.
  • Require resubmission of corrected claims as needed and ensure proper documentation.
  • Collaborate with billing to address any billing errors or issues.
  • Record Keeping:
  • Maintain accurate and up-to-date records of all collection's activities and communications.
  • Update clients account information as necessary.
  • Keep a list of accounts that require management assistance and bring this up during weekly check ins
  • Customer Service:
  • Provide exceptional customer service to clients and their families regarding billing and payment inquiries.
  • Address and resolve clients concerns and questions in a professional and empathetic manner.
  • Compliance:
  • Adhere to all relevant laws, regulations, and company policies regarding client confidentiality and billing practices.
  • Stay informed about changes in insurance policies and regulations effecting collections.

Qualifications:
  • High School diploma or equivalent required. Associate's or Bachelor's degree preferred
  • Minimum of 3-5 years of healthcare accounts receivable and insurance collections experience in a high-volume medical billing environment required
  • Strong understanding of commercial insurance payers, including claim status follow-up, denials, appeals, underpayments, and reimbursement resolution
  • Experience working with behavioral health, substance use disorder (SUD), or facility/professional billing preferred
  • Proven ability to manage and prioritize a large AR inventory while meeting productivity and collection goals
  • Experience reviewing EOBs, ERAs, claim forms (UB-04/CMS-1500), payer portals, and insurance payment methodologies
  • Knowledge of insurance verification, authorization requirements, coordination of benefits (COB), timely filing, and appeals processes
  • Ability to identify billing trends, payer issues, and reimbursement discrepancies with strong attention to detail
  • Strong verbal and written communication skills with the ability to communicate professionally with insurance representatives, patients, and internal departments
  • Excellent critical thinking, problem-solving, and follow-through skills
  • Ability to work independently in a fast-paced, deadline-driven environment while maintaining accuracy and productivity
  • Strong organizational and time management skills with the ability to multitask effectively
  • Proficient in Microsoft Excel, including filtering, sorting, and basic formulas
  • Experience with EMR/billing systems and insurance portals required

Compensation:
The base rate of pay for this position is $22.00 to $25.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Benefits:
  • Paid Sick Time

About Mountainside:
Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.
Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
Salary Description
$22-$25

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