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Remote Contact Center Jobs in Howell, MI (NOW HIRING)

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Remote Customer Service Representative

Howell, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Contact Center information

See Howell, MI salary details

$4

$15

$18

How much do remote contact center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote contact center in Howell, MI is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.98 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Howell, MI?

For Remote Contact Center jobs in Howell, MI, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Howell, MI look for?

The top searched job categories for Remote Contact Center jobs in Howell, MI are:

What cities near Howell, MI are hiring for Remote Contact Center jobs?

Cities near Howell, MI with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Howell, MI as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $33,220 per year, or $16 per hour.

Member Experience Associate - Virtual Teller - Contact Center

Brighton, MI • On-site, Remote

Lake Trust Credit Union
Commercial Banking • 51 - 200 employees

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Lake Trust Credit Unionexternal

$15.50 - $19.75/hr

Full-time

Medical, Retirement

Re-posted 3 days ago

Job description

Member Experience Associate -
Virtual Teller - Contact Center
Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months!
More Than A Job!
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life balance

Job summary
The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and service and will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.
What you'll do
  • Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
  • Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
  • Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
  • Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
  • Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.

What you'll bring
  • High School Diploma/GED is required
  • Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.

What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
  • Working with an energetic team focused on making our members wildly successful
  • An opportunity to work with others that have your back every step of the way
  • Opportunities to make a difference both inside and outside of our walls
  • Being treated like you are more than the work you do
  • Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

What Lake Trust Credit Union employees say

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