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Remote Contact Center Jobs in Decatur, AL (NOW HIRING)

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Remote Contact Center information

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How much do remote contact center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote contact center in Decatur, AL is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Decatur, AL? For Remote Contact Center jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Decatur, AL look for? The top searched job categories for Remote Contact Center jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Contact Center jobs? Cities near Decatur, AL with the most Remote Contact Center job openings:
Infographic showing various Remote Contact Center job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,279 per year, or $16 per hour.

KBB VEHICLE AQUISITIONS

Shottenkirk Honda Decatur

Decatur, AL • Remote

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago


Job description

Automotive Sales Associate/Product Specialist

Shottenkirk Honda Decatur 

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

As part of our continued growth, we are expanding our vehicle acquisition team to support the Kelley Blue Book Instant Cash Offer program.  As a Kelley Blue Book Instant Cash Offer Buyer, you will be responsible for acquiring vehicles directly from customers through inbound leads and appointments. This is a fast-paced, customer-facing role focused on evaluating, negotiating, and purchasing vehicles for dealership inventory.


Compensation
  • Expected Annual Earnings: Over $100,000

  • Base pay plus performance-based bonuses

  • Opportunities for growth into sales and management roles

 
Responsibilities
  • Respond to and manage incoming Kelley Blue Book Instant Cash Offer leads

  • Contact customers to schedule in-store or remote vehicle appraisals

  • Evaluate vehicles and present purchase offers based on market data

  • Negotiate and close vehicle purchases with customers

  • Provide a seamless and professional customer experience

  • Work closely with management to meet acquisition goals


Qualifications
  • Sales or customer-facing experience required

  • Automotive experience required
  • Strong communication and negotiation skills

  • Self-motivated with a goal-oriented mindset

  • Comfortable working in a fast-paced environment

  • Basic computer and CRM skills

  • Valid driver’s license


Preferred Backgrounds
  • Used Car Manager / General Sales Manager / General Manager experience highly preferred
  • Automotive Sales or BDC

  • Retail Sales

  • Call Center or Customer Service

  • Hospitality or high-volume customer interaction roles


Why Join Shottenkirk Honda of Decatur
  • High volume of inbound leads through Kelley Blue Book

  • Clear career path into automotive sales or management

  • Paid training and ongoing development

  • Supportive, team-oriented environment


Benefits
  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off (PTO)

  • Employee discounts


Equal Employment Opportunity Statement

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.