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Remote Contact Center Engineer Jobs in Jackson, MS

Hitachi

Production Capacity Planner

Richland, MS · Remote

Production & Skilled Trades Job Schedule: Full time Remote: No The opportunity Play a pivotal role ... Bachelor's degree in supply chain, engineering, business, or related field * Proven experience in ...

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Remote Contact Center Engineer information

See Jackson, MS salary details

$34K

$88.7K

$119.8K

How much do remote contact center engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote contact center engineer in Jackson, MS is $88,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Jackson, MS?

For Remote Contact Center Engineer jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Jackson, MS look for?

The top searched job categories for Remote Contact Center Engineer jobs in Jackson, MS are:

Remote Contact Center Engineer jobs near you

Oracle PL/SQL- Data Conversion

Resource Consultings Services Inc.

Jackson, MS • Remote

$52 - $65.50/hr

Contractor

Re-posted 28 days ago

Job description

Role: Oracle PL/SQL- Data Conversion

Location: Jackson, MS 39211 – Remote

Duration: 2 Year with possible extension

Prior state experience preferred

5-6 pages resume

Need 2-3 professional references. Each reference should include the name, email, phone number, and their position title/company name.

Years of Experience 12 - 14 years of experience in the field

Must Have:

We are seeking a skilled Programmer Analyst with strong experience in enterprise software

development, SQL/Oracle programming, and cloud-based modernization initiatives. The ideal candidate

will review, refactor, and migrate legacy application logic including PL/SQL code, stored procedures, and

Crystal Reports into a modern AWS-based architecture. This role involves understanding existing

business logic, documenting current workflows, and collaborating with both internal teams and a third-

party vendor. They will support the redesign of core application functionality, including modules such as

records, classification and sentence computation, to ensure accurate operation within the updated

system.

Key Responsibilities

 Review and document existing application architecture, data models, workflows, and stored

procedures.

 Rewrite and optimize Oracle PL/SQL packages, functions, triggers, and views for migration to a

cloud environment.

 Migrate legacy Crystal Reports to a modern reporting platform compatible with AWS.

 Extract, map, validate, and transform data to support ETL and database conversion activities.

 Analyze, document, and refactor core logic modules such as sentence computation.

 Convert legacy DHTML-based UI forms to modern formats as part of system redesign.

 Understand and document scheduled jobs and backend automation processes.

 Collaborate with a third-party vendor to clarify requirements and support modernization efforts.

Required Technical Skills

 Expert knowledge of Oracle PL/SQL (procedures, functions, triggers, packages, views).

 Strong SQL expertise including query optimization and performance tuning.

 Experience with data migration, ETL workflows, and schema transformation.

 Ability to understand logic from legacy applications and undocumented code.

 Familiarity with legacy front-end technologies (DHTML, HTML/JavaScript forms).

 Experience with task schedulers for data automation.

Preferred Qualifications

 Experience with AWS database and reporting services.

 Knowledge of BI/reporting tools such as Power BI or AWS QuickSight.

 Scripting experience (Python, PowerShell).

 Experience with Offender Management or enterprise justice systems.

 Experience working with external vendor teams on modernization projects.

Regards,

Shivam Dixit

Manager – Client Services and Business Development

Resource Consulting Services Inc. | Parsippany, NJ 07054

Direct: 732-466-9605 | E-mail: shivam@rconsultinginc.com

Website | RCS LinkedIn | My LinkedIn

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