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Remote Contact Center Engineer Jobs in Jackson, MS

Hitachi

Senior Transformer Engineer

Crystal Springs, MS · On-site +1

$87K - $120K/yr

Engineering & Science Job Schedule: Full time Remote: Yes Senior Transformer Engineer The ... Please include your contact information and specific details about your required accommodation to ...

Hitachi

High Voltage Test Engineer

Crystal Springs, MS · Remote

$105K - $158K/yr

Engineering & Science Job Schedule: Full time Remote: Yes High Voltage Test Engineer The ... Please include your contact information and specific details about your required accommodation to ...

Garver

Bridge Inspection Team Leader

Ridgeland, MS · On-site +1

Garver's Transportation Design Center, an integrated team with proficiency and focus in delivering ... remote work arrangement is negotiable. This position will work with our in-house engineers ...

Hitachi

Project Manager

Crystal Springs, MS · Remote

Project/Program Management Job Schedule: Full time Remote: No Join Hitachi Energy in Crystal ... Act as the key contact for customers and handle project issues. * Build and maintain strong ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Jackson, MS

Remote Contact Center Engineer information

See Jackson, MS salary details

$34K

$88.7K

$119.8K

How much do remote contact center engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for remote contact center engineer in Jackson, MS is $88,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $101,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Jackson, MS? For Remote Contact Center Engineer jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Jackson, MS look for? The top searched job categories for Remote Contact Center Engineer jobs in Jackson, MS are:
Remote Contact Center Engineer jobs near you

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)

John Staurulakis (jsitel.com)

Madison, MS • On-site, Remote

$30K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Madison, MS
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Fluency in English and Spanish required.
  • Excellent communication, both verbal and written.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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