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Remote Configuration Analyst Jobs in Ohio (NOW HIRING)

Maverick Direct Inc.

SAP/ABAP Developer

Cleveland, OH · Remote

$100K/yr

Training & Support to optimize all reporting and analytical functions across all Business systems ... Designing and building ODS, InfoCube, Remote Cube, structures. * Business Explorer ( BEx ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · Remote

$53.50 - $68.75/hr

Analyze code to find causes of errors and revise programs as needed. * Participate in software ... Strong understanding of the ServiceNow platform, including CMDB, integrations, workflows, and ...

JTEC Consulting LLC

$150K - $165K/yr

... in analyzing and designing the processes and systems that drive organizational success for a ... Participate with configuration and development activities and collaborate with Agile/Scrum teams to ...

L3HHCM20

Specialist, Procurement

Columbus, OH · Remote

$79K - $147K/yr

Remote Opportunity Job Schedule : 9/80: Employees work nine out of every fourteen days totaling 80 ... analysis, purchase order administration, and supplier performance management while ensuring ...

The AME Group

ERP Implementation Specialist

Findlay, OH · On-site +1

Lead ERP system implementation, configuration, and customization * Analyze business processes and ... This role can be office based or remote/work from home. Travel will be required for different ...

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Remote Configuration Analyst information

What is a remote configuration analyst?

Remote Configuration Analysts are IT professionals responsible for managing, customizing, and optimizing the configuration of software, systems, or networks from a remote location. They ensure that company systems are properly set up to meet organizational needs, troubleshoot configuration issues, and implement updates or changes as required. These analysts often collaborate with other IT staff and end-users to deliver efficient and secure technology solutions, all while working remotely.

What are some common challenges faced by remote configuration analysts and how can they be addressed?

Remote Configuration Analysts often encounter challenges such as coordinating across multiple time zones, managing secure access to client systems, and ensuring clear communication with stakeholders who may not have technical backgrounds. To address these challenges, it's important to establish strong documentation practices, use collaborative project management tools, and proactively schedule regular check-ins with team members and clients. Building a strong rapport with both technical and non-technical colleagues also helps in translating requirements and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a remote configuration analyst, and why are they important?

To thrive as a Remote Configuration Analyst, you need a strong understanding of IT systems, network configuration, and software deployment, typically supported by a degree in computer science or a related field. Familiarity with configuration management tools (like Ansible, Puppet, or SCCM), scripting languages, and ticketing systems is essential. Strong problem-solving abilities, attention to detail, and effective remote communication skills help analysts excel in distributed environments. These skills ensure secure, efficient system configurations and smooth collaboration across remote teams, which are critical for organizational success.

What are the most commonly searched types of Configuration Analyst jobs in Ohio?

The most popular types of Configuration Analyst jobs in Ohio are:

What are popular job titles related to Remote Configuration Analyst jobs in Ohio?

For Remote Configuration Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Configuration Analyst jobs in Ohio look for?

The top searched job categories for Remote Configuration Analyst jobs in Ohio are:

What cities in Ohio are hiring for Remote Configuration Analyst jobs?

Cities in Ohio with the most Remote Configuration Analyst job openings:

Remote Configuration Analyst jobs near you
Infographic showing various Remote Configuration Analyst job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

REMOTE DELIVERY EXPERIENCE MANAGER

7 17 Credit Union

Streetsboro, OH • On-site, Remote

Other

Posted 8 days ago

Job description

Remote Delivery Experience Manager - Streetsboro, Oh
Our Mission
At 7 17 Credit Union, we help people improve their lives financially and support the communities we serve.
About the Role
We are looking for an experienced and service-focused Remote Delivery Experience Manager to lead the daily operations of three remote delivery business units at our Streetsboro location: Video Services, Teleservices, and Personal Experience.
In this leadership role, you will oversee team members across all three areas, ensuring members receive exceptional, consistent service across every remote delivery channel. You will be responsible for staffing, coaching, employee development, performance management, service levels, compliance, and operational effectiveness.
This is an exciting opportunity for a leader who enjoys working at the intersection of people, technology, member service, and financial services.
What You'll Do
Leadership & Team Development
  • Lead and manage Video Service Representatives, Teleservices Representatives, and Personal Experience Representatives.
  • Coach, develop, motivate, and evaluate employees to promote strong performance and career growth.
  • Conduct employee reviews, scorecards, mystery shops, and annual performance evaluations.
  • Provide employee counseling and discipline in accordance with Credit Union policies and applicable collective bargaining requirements.
  • Assist with interviewing candidates and supporting the onboarding and probationary evaluation process.
  • Ensure employees complete required compliance and developmental training.
  • Build a strong culture focused on exceptional member service, relationship development, and ethical sales practices.

Operations & Service Excellence
  • Direct the daily operations of all three remote delivery functions.
  • Coordinate staffing and cross-training to meet established service levels.
  • Monitor performance and identify opportunities to improve efficiency, service quality, and member experience.
  • Establish and communicate department goals and monitor progress against established performance measures.
  • Recommend improvements to procedures, processes, technology, and department development.
  • Handle complex member concerns and complaints by working directly with members to resolve issues.

Staffing & Scheduling
  • Develop staff schedules across all three business units to ensure appropriate coverage.
  • Use appointment scheduling, video engagement activity, call volume forecasting, and drive-up transaction patterns to determine staffing needs.
  • Monitor and address issues related to payroll, overtime, time-off, and staffing.
  • Serve as the on-site leadership presence for the Streetsboro location and coordinate with Lending leadership regarding shared facility, security, scheduling, and workspace needs.

Remote Delivery Technology
You will oversee and become proficient in several key remote delivery platforms, including:
Video Services
  • Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing.
  • Support members as they transition between service channels.
  • Identify workflow improvements that reduce handle time while maintaining service quality.

Teleservices
  • Direct contact center operations, including queue management, service levels, abandonment monitoring, call routing, and overflow/after-hours coverage.
  • Maintain proficiency with the Mitel contact center platform, including routing configuration, call recording, quality monitoring, and reporting.

Personal Experience
  • Oversee video teller services delivered through the drive-through ITM network.
  • Monitor ITM/ATM operations, including machine status, cash and coin levels, dispenser and depository performance, and maintenance needs.
  • Analyze ATM/ITM reporting related to transaction volume, downtime, cash and coin efficiency, and settlement.
  • Recommend adjustments to cash ordering and load schedules.

Compliance & Risk Management
  • Ensure department activities comply with Credit Union policies, procedures, and established controls.
  • Maintain appropriate standards related to member identification, account information, loan documentation, and member privacy.
  • Maintain strict confidentiality of member transactions, employee information, and Credit Union business.

Why Join 7 17 Credit Union?
At 7 17 Credit Union, you'll have the opportunity to make a meaningful impact on both our members and our employees. This position plays an important role in shaping how members experience the Credit Union through innovative remote delivery channels while developing a high-performing team.
If you're an experienced financial services leader who enjoys developing people, improving processes, embracing technology, and delivering an exceptional member experience, we'd love to hear from you.
7 17 Credit Union is an equal opportunity employer.
What We're Looking For
Required Education
  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field or significant related experience preferred.

Required Experience
  • Minimum of 3 years of Credit Union or related financial services experience, preferably involving new accounts and lending.
  • Minimum of 2 years of supervisory or leadership experience with direct responsibility for employee performance.
  • Demonstrated experience in at least one remote delivery channel, such as:
    • Contact center operations
    • Video banking
    • ATM/ITM operations
  • Ability and willingness to learn and manage the remaining remote delivery channels.

Skills & Qualifications
The ideal candidate will demonstrate:
  • Strong customer service and relationship-building skills.
  • Leadership ability and a commitment to employee development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Effective time management and organizational skills.
  • Attention to detail and sound judgment.
  • Professionalism and the ability to work effectively with employees, members, vendors, and leadership.
  • Ability to manage multiple priorities and business units simultaneously.
  • Ability to remain calm and effective in a fast-paced environment.
  • Creativity, initiative, resourcefulness, and a collaborative team approach.
  • Ability to learn and become proficient in multiple technology platforms and systems.

Apply