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Remote Configuration Analyst Jobs in Ohio (NOW HIRING)

Deloitte

Senior Consultant - ServiceNow

Dayton, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Senior Consultant - ServiceNow

Cincinnati, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Senior Consultant - ServiceNow

Columbus, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Consultant - ServiceNow

Cincinnati, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Senior Consultant - ServiceNow

Cleveland, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

CourtAvenue

$125 - $140/hr

... Remote (U.S.). Candidates in TX, CA, IL, MN, and OH preferred. Rate $125 to $140/hour, based on ... XDM schema design, dataset configuration, ingestion pipelines, and identity graph strategy ...

Deloitte

Consultant - ServiceNow

Cleveland, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Consultant - ServiceNow

Columbus, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Consultant - ServiceNow

Dayton, OH · Remote

Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ... This compensation range is specific to a Remote role and takes into account the wide range of ...

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Remote Configuration Analyst information

What are Remote Configuration Analysts?

Remote Configuration Analysts are IT professionals responsible for managing, customizing, and optimizing the configuration of software, systems, or networks from a remote location. They ensure that company systems are properly set up to meet organizational needs, troubleshoot configuration issues, and implement updates or changes as required. These analysts often collaborate with other IT staff and end-users to deliver efficient and secure technology solutions, all while working remotely.

What are the key skills and qualifications needed to thrive as a Remote Configuration Analyst, and why are they important?

To thrive as a Remote Configuration Analyst, you need a strong understanding of IT systems, network configuration, and software deployment, typically supported by a degree in computer science or a related field. Familiarity with configuration management tools (like Ansible, Puppet, or SCCM), scripting languages, and ticketing systems is essential. Strong problem-solving abilities, attention to detail, and effective remote communication skills help analysts excel in distributed environments. These skills ensure secure, efficient system configurations and smooth collaboration across remote teams, which are critical for organizational success.

What are some common challenges faced by Remote Configuration Analysts and how can they be addressed?

Remote Configuration Analysts often encounter challenges such as coordinating across multiple time zones, managing secure access to client systems, and ensuring clear communication with stakeholders who may not have technical backgrounds. To address these challenges, it's important to establish strong documentation practices, use collaborative project management tools, and proactively schedule regular check-ins with team members and clients. Building a strong rapport with both technical and non-technical colleagues also helps in translating requirements and resolving issues efficiently.
What are popular job titles related to Remote Configuration Analyst jobs in Ohio? For Remote Configuration Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Configuration Analyst jobs in Ohio look for? The top searched job categories for Remote Configuration Analyst jobs in Ohio are:
What cities in Ohio are hiring for Remote Configuration Analyst jobs? Cities in Ohio with the most Remote Configuration Analyst job openings:
Remote Configuration Analyst jobs near you
Infographic showing various Remote Configuration Analyst job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 100% Remote job distribution.
Customer Care Scheduler Operations - REMOTE

Customer Care Scheduler Operations - REMOTE

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$45K - $60K/yr

Full-time

Posted 16 days ago

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

17th of 29 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.
  • Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
  • Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
  • Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
  • Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.
The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

What Signet Jewelers employees say

Pay

Benefits

Hours and flexibility

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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