Remote Computer Repair Jobs in Paramus, NJ (NOW HIRING)

Remote Customer Support Representative

BYOD: Use your device- MUST have home internet, NOT MIFI/Hotspot or WIFI off phone

Remote Customer Service Representative (Healthcare Marketplace) position

WFH Opportunity - New Jersey Residents ( We will be verifying)

Pay:

• $19/hour, English/Spanish Bilingual
• $18/hour, English Only

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Respond effectively to all forms of inbound and outbound contacts.

• Track and document all inquiries using the applicable systems.

• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Facilitate translation services for non-English speaking callers according to procedures.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Perform other duties as assigned by management.

Paid Training

No need to worry about knowing everything upfront — paid training is provided!

Training is 3 weeks, Monday through Friday, from 8:00 AM–4:30 PM Eastern. Attendance is mandatory, and cameras must remain on throughout training and nesting.

Remote Work

This is a 100% remote position for New Jersey residents only.

To work from home successfully, you’ll need:

• A private, quiet workspace

• A personal computer that meets BYOD requirements

• A second monitor

• Reliable wired high-speed internet

• A smartphone that supports Microsoft Authenticator

⏰ Schedule

During Open Enrollment (November 1–January 31), schedules can include weekday evenings and some weekends. Outside of Open Enrollment, the schedule is generally Monday through Friday between 8:00 AM and 5:00 PM Eastern.

Your specific schedule will be assigned within the program's operating hours.

Remote Work Requirements

• Must reside in New Jersey.
• This is a Bring Your Own Device (BYOD) position.
• Reliable high speed internet connection is required.
• Dedicated, quiet workspace free from distractions.

Equipment (BYOD) - bring your own device:

• Desktop or laptop with Intel Core i5 or higher processor. NO Celeron/ NO Pentium/ NO Mac/Apple Processors allowed, they are not compatible with our system.
• Minimum 16GB RAM / 256GB hard drive
• Windows 10 or 11 (Mac, Chromebook, iPad, and tablets Not permitted)
• USB Gen 2 port for a wired headset
• RJ-45 ports for a wired internet connection
• Functional webcam (required for training)
• Headset with USB or audio jack connection

Internet Requirements

• Wired Ethernet connection only (no Wi-Fi, hotspots, or satellite)
• Minimum download speed: 100 Mbps
• Minimum upload speed: 15 Mbps

Action Steps: Screenshot and save the items below in ONE Email. You will then need to email them to me.

• Internet Speed Test: Go to Speed Test: https://speed.cloudflare.com, take a full screenshot (include map & IP address).
• Computer Processor Specs: Find your processor details by Going to ( Search > Setting>Systems>ABOUT ) and send a screenshot showing
• Storage, Device Specifications and Windows Specifications
• Headset Photo: Attach a picture of your headset showing its USB or headphone jack connection.
• UPDATED RESUME SHOWING CALL CENTER (NOT RETAIL OR RESTUARANT)
• Your next opportunity to make a real impact starts here.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.