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Remote Computer Repair Jobs in Burlington, NJ (NOW HIRING)

PeopleJoy

Customer Support Representative

Philadelphia, PA · Remote

$40K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance What Does a CSR at PeopleJoy Do? * Respond to client inquiries via phone ...

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Remote Computer Repair information

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How much do remote computer repair jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote computer repair in Burlington, NJ is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.39 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a remote computer repair technician?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

Can a remote computer repair technician work from home?

Yes, remote computer repair technicians can work from home, providing support through remote access tools, phone, or email. They typically need technical skills, certifications, and reliable internet to diagnose and fix issues without being physically present at the client's location.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are the most commonly searched types of Computer Repair jobs in Burlington, NJ? The most popular types of Computer Repair jobs in Burlington, NJ are:
What are popular job titles related to Remote Computer Repair jobs in Burlington, NJ? For Remote Computer Repair jobs in Burlington, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Burlington, NJ look for? The top searched job categories for Remote Computer Repair jobs in Burlington, NJ are:
What cities near Burlington, NJ are hiring for Remote Computer Repair jobs? Cities near Burlington, NJ with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you
Infographic showing various Remote Computer Repair job openings in Burlington, NJ as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $40,512 per year, or $19.5 per hour.

Customer Support Representative

PeopleJoy

Philadelphia, PA • Remote

$40K - $58K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 25 days ago

Job description

We're Hiring: Customer Support Representative (CSR)About Our Mission

PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.

As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.

About Our Culture

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we're united by a shared drive to help others and improve lives.

We:

  • Put customers first and strive to exceed expectations
  • Embrace change and adapt quickly
  • Take accountability for our work and our outcomes
  • Value trust, respect, and follow-through
  • Focus on meaningful results, not just chasing numbers

Here, you'll find purpose, ownership, and a team that values progress over perfection.

Our Core Values

Our values shape our vision, products, culture, and customer success:

Do Right by Others
Have people's backs. Be someone others can rely on.

Improve Every Time
We don't do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In - and Be Honest
We act in the best interest of PeopleJoy's mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

About the Opportunity

We're seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of PeopleJoy, playing a critical role in helping employees navigate education assistance programs during some of the most complex and financially stressful moments of their lives.

As a CSR, you'll guide borrowers across multiple service lines-including loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing-ensuring they receive clear, accurate, and empathetic support at every step. You'll follow documented workflows, maintain detailed case notes, and help borrowers achieve outcomes that can be truly life-changing.

This is not a generic call center role. It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.

Job Details
  • Title: Customer Support Representative
  • Reports To: Customer Success Manager
  • Location: Fully remote
  • Job Type: Full-Time
  • Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance
What Does a CSR at PeopleJoy Do?
  • Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
  • Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates
  • Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
  • Collaborate with other CSRs to resolve complex or escalated cases
  • Surface workflow gaps or borrower friction points to the product and operations teams
  • Accurately document all interactions and case actions in PeopleJoy's CRM and internal tools
This Role Is a Great Fit If You:
  • Are process-driven, organized, and highly detail-oriented
  • Communicate clearly, professionally, and with empathy
  • Have a strong work ethic and reliable follow-through
  • Demonstrate high empathy for borrowers navigating financial stress
  • Are a quick learner who can master new program rules with guidance
  • Are a dependable team player who follows processes and asks questions when needed
What Success Looks Like in This Role

You're succeeding when:

  • All service-level agreements are consistently met
  • Customer satisfaction and borrower feedback remain high
  • You contribute ideas that improve workflows and enhance the borrower experience

If this sounds like a role where you'd thrive and make a meaningful impact, we'd love to hear from you.

Employment Type: FULL_TIME

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