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Remote Complete Call Solutions Jobs in Toronto, ON

TigerTel

Bilingual Call Centre Specialist

Toronto, ON · Remote

$22/hr

... complète (soins de santé et dentaires) et un régime d'épargne-retraite (REER) à l'issue de la ... vigueur.-----Overnight Remote Bilingual French Call Centre SpecialistMap Communications ...

Process Street

Account Executive (Remote)

Toronto, ON · Remote

Own your full sales cycle - from first discovery call to close * Run discovery calls to understand ... Sell Process Street's AI solutions, including Cora, and confidently articulate how AI-powered ...

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All JobsComplete Call Solutions JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Toronto, ON

Remote Complete Call Solutions information

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

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Remote Complete Call Solutions jobs near you

Director of Video Monitoring Operations

Birdseye Solutions

Mississauga, ON • Remote

Full-time

Re-posted 19 days ago

Job description

    Location: Toronto, ON (strongly preferred)
    Travel: Regular to Eastern Europe and a new South/Central America station
    Reports to: CEO
    Department: Operations (Remote Video Monitoring)


    Company Overview:

    Since 2011, Birdseye Security Solutions has been on a mission to reduce crime across North America. In order to make the biggest impact, Birdseye's tenacious team has focused on Cargo Theft which attributes to a huge slice of the overall crime statistics pie. We have a strong track record delivering solutions to aid in this $200 billion/year problem by focusing on operational effectiveness and safeguarding of assets in the Transport and Logistics industry. These solutions include combining professionally trained staff with the latest AI technology and security surveillance equipment. Birdseye offers highly customized end-to-end remote security guard services, safety & compliance control and operations analytics reports to it's enterprise client base. Birdseye employs over 350 professionals globally and is headquartered in Toronto Canada.

    About the Opportunity:

    Birdseye is scaling a 24/7/365 multisite Remote Video Monitoring (RVM) operation. We are simultaneously launching a LATAM station and rapidly deploying a proprietary AI platform across our stations. We need a senior operator who can lead complex, alwayson operations and own a disciplined, guardrailed AI rollout that improves SLAs/KPIs without regression.


    Business Objectives:

    • SLA Excellence: 99.5% SLA adherence; declining breach rate QoQ.
    • Rapid, Safe AI Rollout: 80% adoption of each production feature within ~60 days with noninferiority on all safety/availability SLAs and superiority on at least one efficiency/quality KPI.
    • Leadership Bench: SOMs, Ops Coordinators, TLs trained and coached with defined competencies and cadences; >90% completion of leadership modules.
    • LATAM Station Launch: Site selection, staffing, SOPs, golive; Day30 stability (coverage, KPI visibility, client onboarding readiness).
    • Process & Cost: SOP harmonization across stations; measurable reduction in costpermonitoreddesk (target finalized with Finance).

    Applicants MUST have:

    • 10-15+ years in largescale, multisite, 24/7 operations (RVM/SOC/GSOC, contact centre/BPO, security operations, logistics command centre, or similar).
    • Proven AI/automation rollout experience in live operations with measurable impact (experiment design, noninferiority/superiority guardrails, change management, training enablement).
    • Built and coached multilevel leadership (SOMs/Coordinators/TLs) with documented improvements in KPIs/QA.
    • Strong KPI design/QA background; comfortable running breach investigations and corrective action plans (CAPA).
    • Effective crossfunctional leadership with Engineering/IT; datadriven operator.
    • International operations exposure; comfortable with Eastern European/LATAM travel.

    Nice to haves:

    • MLOps familiarity (model lifecycle, monitoring, drift, feedback loops)
    • Lean/Six Sigma exposure.
    • Prior RVM or GSOC/security monitoring experience.


    This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

    #LI-DNP#LI-DNI



    Apply