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Remote Complete Call Solutions Jobs in Toronto, ON

Micro1

Remote Senior Software Engineer

Vaughan, ON · Remote

Demonstrated experience in debugging complex software issues and delivering maintainable solutions ... Complete AI Interview (approx. 30 minutes) * Technical Assessment (Tentative) * Hiring Manager ...

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All JobsComplete Call Solutions JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Toronto, ON

Remote Complete Call Solutions information

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

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Remote Complete Call Solutions jobs near you

Claims Service Representative, Part-Time-Remote

Davies

Mississauga, ON • Remote

$22.67 - $31.49/hr

Part-time

Posted 26 days ago

Job description

Company:ClaimsPro LPClaims Service Representative, Part-Time-RemoteCompensation range: $22.67 - $31.49 hourly

Role Summary

We have an existing opportunity toadd a Claims Service Representative to join our growing team! You will work in a remote based environment anywhere in Canada.

The Claims Service Representative provides immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely, you will require High Speed Internet.(Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*This is a part-time opportunity with competitive compensation at $19.50/hour.

Key Responsibilities:
Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
Provide personalized customer service of the highest level
Arrange for the dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer to appropriate area
Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Qualifications and experience:
Post secondary education is required
Minimum of 1 year of customer service or administrative experience is required
Knowledge of insurance/service industry or related experience preferred
Strong computer and telephone skills with an aptitude/ability to learn
Effective communication skills both written and verbal in English
Attention to detail
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement - Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.We welcome resumes submitted directly from candidates.

#ClaimsPro

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