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Remote Complete Call Solutions Jobs in Pennsylvania

The Pennsylvania State University

$36K - $53K/yr

... complete the application process for external applicants. Approval of remote and hybrid work is not ... The call center is responsible for educating the public about spotted lanternflies, receiving ...

VetsEZ

Solutions Architect (Remote Opportunity)

Arlington, VA · On-site +1

$72.50 - $95.50/hr

We are currently looking for a Solutions Architect for a 100% remote position supporting a large ... All selected candidates must successfully complete a background check. * Ability to obtain and ...

The Pennsylvania State University

... complete the application process for external applicants. Approval of remote and hybrid work is not ... Support solution deployments and troubleshooting in classified environments Additional ...

The Pennsylvania State University

... complete the application process for external applicants. Approval of remote and hybrid work is not ... Support solution deployments and troubleshooting in classified environments Additional ...

IQVIA

Work from Home

Pittsburgh, PA · Remote

$18/hr

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver ... are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center ...

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All JobsComplete Call Solutions JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Pennsylvania

Remote Complete Call Solutions information

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

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Remote Complete Call Solutions jobs near you

Call Center Representative - English & Spanish (Remote)

Philadelphia, PA • On-site, Remote

Stratford Solutions Inc.
IT Services • 11 - 50 employees
Learn more about Stratford Solutions Inc.external

$18/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)
Job Type: • Full-time, Contract
Location: 100% Remote
Shift timing: 10:00Am to 6:00Pm EST
Pay Rate: $18 per hour
We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor
Minimum Education and Experience:
• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required
Training Schedule:
• Monday through Friday, 9:00 AM - 5:00 PM
• Weekend availability required
Company Culture:
• Detail-oriented - focused on quality and precision
• Outcome-oriented - driven by performance and results
• People-oriented - supportive and fairness-focused
• Team-oriented - collaborative and cooperative

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