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Remote Complete Call Solutions Jobs in Colorado (NOW HIRING)

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

The Peer Support Specialist assists individuals who call because they may be experiencing ... The Peer Support Specialist offers support, not solutions. Responsibilities: * Promotes excellent ...

Symmetry

Remote Insurance Sales Agent

Denver, CO · Remote

WE DO NOT COLD CALL. Job Details: We offer new and exciting industry-leading products. Products ... solutions to supplement their retirement. Products that help families get out of debt. Also, basic ...

Symmetry

Remote Sales Position

Greenwood Village, CO · Remote

Help families with retirement solutions. Responsibilities: * Manage your own schedule. * Respond to ... Complete field underwriting and help families with the electronic applications. Requirements:

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All JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Colorado

Remote Complete Call Solutions information

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

What are popular job titles related to Remote Complete Call Solutions jobs in Colorado? For Remote Complete Call Solutions jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Complete Call Solutions jobs in Colorado look for? The top searched job categories for Remote Complete Call Solutions jobs in Colorado are:
What cities in Colorado are hiring for Remote Complete Call Solutions jobs? Cities in Colorado with the most Remote Complete Call Solutions job openings:
Remote Complete Call Solutions jobs near you
Peer Support Specialist - Remote

Peer Support Specialist - Remote

Solari

Denver, CO • Remote

$19.66 - $21.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Remote full-time opportunity to work from home - Applicants must live in Colorado

Work Schedule (1 opening):

Tues-Sat 12:30 PM-9:00 PM

The Job/What You'll Do:

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions.

Responsibilities:

  • Promotes excellent customer experience with individuals and families.
  • Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
  • Serves as a role model and advocates for individuals in communicating their preferences and needs.
  • Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
  • Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
  • Provide information about other community-based services where appropriate.
  • Uses and discloses an individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Documents all services and significant individual interactions in the electronic health record.
  • Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
  • Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
  • Other duties as assigned

Knowledge, Skills, Abilities:

  • Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.
  • Ability to act professionally and maintain appropriate boundaries with clients and staff.
  • Ability to report as scheduled to work, meetings, training, and job-related activities prepared
  • Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
  • Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience:

  • Experience in the field as a Peer/Recovery Support Specialist
  • Lived personal experience with recovery
  • One year of office volunteer or work experience required
  • Completion of Peer/Recovery Support Specialist Certification, preferred but not required
  • GED/High School Diploma

Remote opportunity to work from home - Applicants must live in Colorado

Work Schedule (1 opening):

Tues-Sat 12:30 PM-9:00 PM

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range
$19.66—$21.69 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.