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Remote Complaint Handling Medical Device Jobs in Riverside, CA

Diality

Clinical Research Associate

Irvine, CA · Remote

$120K - $135K/yr

Previous experience in a medical device company or knowledge of device-specific regulatory pathways. * Experience with managing remote monitoring activities or decentralized clinical trials.

Applied Medical

EDI Developer

Rancho Santa Margarita, CA · On-site +1

$90K - $140K/yr

Applied Medical is a new generation medical device company with a proven business model and ... Offer after-hours remote support for critical EDI production operations as needed. Success in This ...

Applied Medical

EDI Developer

Rancho Santa Margarita, CA · On-site +1

$90K - $140K/yr

Applied Medical is a new generation medical device company with a proven business model and ... Offer after-hours remote support for critical EDI production operations as needed. Success in This ...

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All JobsComplaint Handling Medical Device JobsRemote Complaint Handling Medical Device JobsRemote Complaint Handling Medical Device Jobs in Riverside, CA

Remote Complaint Handling Medical Device information

What is a remote complaint handling medical device specialist?

Remote complaint handling roles in the medical device industry involve managing product issues, customer feedback, and adverse event reports from a remote location rather than onsite. Professionals in these positions are responsible for receiving, documenting, and investigating complaints about medical devices to ensure patient safety and regulatory compliance. They also communicate with customers, coordinate with quality and regulatory teams, and help initiate corrective actions when needed. This role is crucial for maintaining product quality and meeting regulatory requirements, even when working from home or a remote office.

What are some common challenges faced by remote complaint handling medical device specialists, and how can they be overcome?

Remote complaint handling specialists in the medical device industry often face challenges such as coordinating across time zones, ensuring clear communication with both customers and internal teams, and maintaining compliance with strict regulatory requirements. To overcome these hurdles, it's important to develop strong organizational skills, leverage collaboration tools, and stay updated on industry regulations. Building effective communication channels and participating in regular team meetings can also help ensure that information is accurately captured and acted upon in a timely manner.

What are the key skills and qualifications needed to thrive as a remote complaint handling medical device specialist?

To excel as a Remote Complaint Handling Medical Device Specialist, you need a strong understanding of medical device regulations, complaint management processes, and typically a background in life sciences or biomedical engineering. Familiarity with complaint tracking software, quality management systems (QMS), and regulatory databases such as FDA's MAUDE is essential. Excellent written communication, problem-solving skills, and attention to detail help you effectively document and resolve complaints while collaborating with cross-functional teams. These competencies ensure compliance, patient safety, and timely resolution of product issues, which are critical for regulatory adherence and customer trust.

What is the difference between Remote Complaint Handling Medical Device vs Remote Medical Device Quality Assurance Specialist?

AspectRemote Complaint Handling Medical DeviceRemote Medical Device Quality Assurance Specialist
CertificationsISO 13485, FDA regulations, complaint handling trainingISO 13485, FDA regulations, audit and quality management certifications
Work EnvironmentCustomer service, complaint investigation, documentationQuality audits, process improvement, compliance documentation
Employer & Industry UsageMedical device manufacturers, post-market surveillanceMedical device companies, quality management teams

While both roles involve working within the medical device industry and require knowledge of ISO 13485 and FDA regulations, the Remote Complaint Handling Medical Device focuses on investigating and resolving customer complaints, whereas the Remote Medical Device Quality Assurance Specialist emphasizes maintaining quality standards and conducting audits. Understanding these differences helps professionals choose the right career path or job search focus.

What are popular job titles related to Remote Complaint Handling Medical Device jobs in Riverside, CA? For Remote Complaint Handling Medical Device jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Complaint Handling Medical Device jobs in Riverside, CA look for? The top searched job categories for Remote Complaint Handling Medical Device jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Complaint Handling Medical Device jobs? Cities near Riverside, CA with the most Remote Complaint Handling Medical Device job openings:
Remote Complaint Handling Medical Device jobs near you
Infographic showing various Remote Complaint Handling Medical Device job openings in Riverside, CA as of August 2026, with employment types broken down into 72% Full Time, 19% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

Clinical Research Associate

Diality

Irvine, CA • Remote

$120K - $135K/yr

Full-time

Re-posted 2 days ago

Job description

Description

Company & Job Overview:

The Clinical Research Associate (CRA) will support Clinical Operations in planning, coordinating, and executing Diality clinical trials in compliance with applicable regulations (e.g., FDA, ISO 14155, ICH-GCP). This position plays a key role in supporting research projects at Diality, combing responsibilities of site management and administrative trial support to ensure smooth and efficient study operations. 


As applicable, the CRA position works closely with clinical sites, internal departments (e.g., medical affairs, field service, clinical operations, clinical training and support), and external partners (Contract Research Organization, vendors) to ensure the quality and integrity of clinical data while maintaining adherence to study timelines.  


Responsibilities:


Clinical Trial Administration 

  • Assist with trial start-up, including preparing and submitting regulatory and ethics documents, such as IRB/EC submissions, contracts, and site feasibility questionnaires. 
  • Maintain and organize the Trial Master File (TMF) and ensure all essential documents are current, complete, and audit-ready. 
  • Track and manage trial documentation, including but not limited to site contracts, investigator agreements, financial disclosure forms, and training records. 
  • Monitor study progress by updating trackers and preparing study status reports for internal and external stakeholders. 


Site Management & Communication: 

  • Establish, Monitor and Control tasks required tasks for site start-up activities during clinical trials. 
  • Facilitate Communication Plan for clinical trial sites, including communications for internal Diality support teams  
  • Act as a point of contact for clinical trial sites regarding study-related questions and issues. 
  • Assist in managing site readiness, including regulatory and ethics submissions as needed, contract negotiations, and training. 
  • Monitor site performance and compliance with protocols, regulations, and study timelines. 
  • Support site readiness by ensuring all required study materials, such as investigator site files and study binders, are prepared and distributed. 
  • Assist in scheduling and coordinating investigator meetings, site initiation visits (SIVs), and other study-related activities 

Regulatory Compliance & Documentation: 

  • As needed, assist with timely and accurate submission of regulatory documents, including IRB/EC approvals and site files. 
  • Assist in writing and reviewing protocols, informed consent forms (ICFs), and other study-related documents. 

Clinical Monitoring: 

  • Perform remote monitoring activities such as source data verification (SDV) and data entry checks. 
  • Assist with monitoring safety reporting, adverse events (AEs), and serious adverse events (SAEs). 
  • Support quality assurance efforts by identifying protocol deviations and ensuring corrective actions. 

Study Support: 

  • Participate in the development of study tools, training materials, and site binders. 
  • Assist in vendor and contract management for study-related services (e.g., laboratories, CROs). 
  • Track study metrics, such as patient recruitment, site enrollment, and data collection timelines. 


General Support: 

  • Schedule and organize internal and external meetings, including drafting meeting agendas and minutes. 
  • Assist in the preparation of presentations to both internal and external stakeholders as needed. 
  • Support audit and inspection readiness by ensuring proper documentation and compliance with company SOPs and regulatory guidelines. 

Collaboration & Reporting: 

  • Collaborate with other Diality cross-functional teams, including regulatory, quality to ensure study compliance. 
  • Support data management activities with data cleaning and resolving queries as applicable. 
  • Prepare regular study updates, reports, and presentations for internal stakeholders.


Requirements

Required Skills & Abilities

  • Attention to detail and problem-solving skills to ensure data quality and compliance 
  • Strong organizational and time management skills. 
  • Excellent written and verbal communication abilities. 
  • Proficiency in clinical trial management systems (CTMS) and electronic data capture (EDC) systems.  
  • Ability to work independently and collaboratively in a fast-paced environment.


Education & Experience

  • Bachelor's degree in a life science, healthcare, or related field (e.g., biology, nursing, or biomedical engineering). 
  • 5+ years of clinical research experience at a Sponsor, preferably in medical devices. A combination of other relevant experience (e.g., site level/CRO research) may also apply. 
  • Familiarity with clinical trial regulations, including FDA, ISO 14155, and ICH-GCP. 
  • Previous experience in a medical device company or knowledge of device-specific regulatory pathways. 
  • Experience with managing remote monitoring activities or decentralized clinical trials. 
  • Nephrology experience is a plus.


Travel

  • This role is primarily office-based with occasional travel (up to 50%) to clinical sites and meetings as needed.


Apply