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Remote Complaint Handling Medical Device Jobs in Reno, NV

Sygnetics, Inc

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Medical Coders

Reno, NV · Remote

$32.55/hr

Federal Medical Coders - Inpatient / Outpatient Work Schedule is Aligned to PST · Remote Positions ... handling of all requests and disclosures, and to meet VA and Joint Commission metrics for patient ...

Liberty Mutual

Staff Attorney

Carson City, NV · On-site +1

Description This role is primarily remote within the state of Nevada, except for required ... You will be handling a caseload of workers' compensation matters, conduct depositions, and ...

Liberty Mutual

Staff Attorney

Reno, NV · On-site +1

Description This role is primarily remote within the state of Nevada, except for required ... You will be handling a caseload of workers' compensation matters, conduct depositions, and ...

Liberty Mutual

Staff Attorney

Carson City, NV · On-site +1

Description This role is primarily remote within the state of Nevada, except for required ... You will be handling a caseload of workers' compensation matters, conduct depositions, and ...

Liberty Mutual

Staff Attorney

Reno, NV · On-site +1

Description This role is primarily remote within the state of Nevada, except for required ... You will be handling a caseload of workers' compensation matters, conduct depositions, and ...

USAA

SIU Investigator I

Reno, NV · On-site +1

$77K - $147K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... claims handling process and procedures. * Applies knowledge of state laws and regulations ...

USAA

SIU Investigator I

Reno, NV · On-site +1

$77K - $147K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... claims handling process and procedures. * Applies knowledge of state laws and regulations ...

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All JobsComplaint Handling Medical Device JobsRemote Complaint Handling Medical Device JobsRemote Complaint Handling Medical Device Jobs in Reno, NV

Remote Complaint Handling Medical Device information

What is a remote complaint handling medical device specialist?

Remote complaint handling roles in the medical device industry involve managing product issues, customer feedback, and adverse event reports from a remote location rather than onsite. Professionals in these positions are responsible for receiving, documenting, and investigating complaints about medical devices to ensure patient safety and regulatory compliance. They also communicate with customers, coordinate with quality and regulatory teams, and help initiate corrective actions when needed. This role is crucial for maintaining product quality and meeting regulatory requirements, even when working from home or a remote office.

What are the key skills and qualifications needed to thrive as a remote complaint handling medical device specialist?

To excel as a Remote Complaint Handling Medical Device Specialist, you need a strong understanding of medical device regulations, complaint management processes, and typically a background in life sciences or biomedical engineering. Familiarity with complaint tracking software, quality management systems (QMS), and regulatory databases such as FDA's MAUDE is essential. Excellent written communication, problem-solving skills, and attention to detail help you effectively document and resolve complaints while collaborating with cross-functional teams. These competencies ensure compliance, patient safety, and timely resolution of product issues, which are critical for regulatory adherence and customer trust.

What are some common challenges faced by remote complaint handling medical device specialists, and how can they be overcome?

Remote complaint handling specialists in the medical device industry often face challenges such as coordinating across time zones, ensuring clear communication with both customers and internal teams, and maintaining compliance with strict regulatory requirements. To overcome these hurdles, it's important to develop strong organizational skills, leverage collaboration tools, and stay updated on industry regulations. Building effective communication channels and participating in regular team meetings can also help ensure that information is accurately captured and acted upon in a timely manner.

What is the difference between Remote Complaint Handling Medical Device vs Remote Medical Device Quality Assurance Specialist?

AspectRemote Complaint Handling Medical DeviceRemote Medical Device Quality Assurance Specialist
CertificationsISO 13485, FDA regulations, complaint handling trainingISO 13485, FDA regulations, audit and quality management certifications
Work EnvironmentCustomer service, complaint investigation, documentationQuality audits, process improvement, compliance documentation
Employer & Industry UsageMedical device manufacturers, post-market surveillanceMedical device companies, quality management teams

While both roles involve working within the medical device industry and require knowledge of ISO 13485 and FDA regulations, the Remote Complaint Handling Medical Device focuses on investigating and resolving customer complaints, whereas the Remote Medical Device Quality Assurance Specialist emphasizes maintaining quality standards and conducting audits. Understanding these differences helps professionals choose the right career path or job search focus.

What are popular job titles related to Remote Complaint Handling Medical Device jobs in Reno, NV?

For Remote Complaint Handling Medical Device jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Remote Complaint Handling Medical Device jobs in Reno, NV look for?

The top searched job categories for Remote Complaint Handling Medical Device jobs in Reno, NV are:

What cities near Reno, NV are hiring for Remote Complaint Handling Medical Device jobs?

Cities near Reno, NV with the most Remote Complaint Handling Medical Device job openings:

Remote Complaint Handling Medical Device jobs near you
Infographic showing various Remote Complaint Handling Medical Device job openings in Reno, NV as of June 2026, with employment types broken down into 77% Full Time, 16% Part Time, and 7% Contract. Highlights an 22% In-person, and 78% Remote job distribution.

Oncology Territory Account Specialist, Hematology - Sacramento, CA

Novartis Pharmaceuticals Corporation

Reno, NV • Remote

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Band

Level 3


Job Description Summary

#LI-Remote
This is a field-based and remote opportunity supporting key accounts in an assigned geography.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.
Company will not sponsor visas for this position.
As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.


Job Description

Key Responsibilities:

  • Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.

  • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.

  • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.

  • Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics toanticipateopportunities and respond to challenges with agility.

  • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person.

  • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.

  • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.

  • Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.


Essential Requirements:

  • Bachelor's degreerequiredfrom4-year college or university.

  • Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years.We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.

  • Proventrack-recordof consistenthigh-performance, and well-versed in navigating and successfully selling to large accounts and key customers.

  • Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while alsodemonstratingethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.

  • Candidate mustresidewithin territory, or within a reasonable daily commuting distance of 50 miles from the territory border.Abilityto travel 60-80% over a broad geography isrequired, with the ability to drive and/or fly within the territory.Musthave a valid driver's license.

Desirable Requirements:

  • Experience across therapeutic groups, disease states, account management strategy, and new product launches.

  • Broad understanding in patient services, market access, buy and bill, specialty pharmacy,reimbursementand/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Leveling Guidelines:the position will be filled atlevelcommensuratewith experience.

  • Associate Territory Account Specialist:Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.

  • Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.

  • Preferred experience in the 2-year Novartis Sales InternshipProgram;demonstratedproven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.

  • Territory Account Specialist:2+ years' experience in specialty pharmaceutical, biotech,healthcare, medical device,diagnostics, life sciences services, insurance, consumer health, B2B sectorsor sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environmentand cancommunicate clinical product information.

  • Senior Territory Account Specialist:5+ years' experience in specialty pharmaceutical, biotech,healthcare, medical device,diagnostics, life sciences services, insurance, consumer health, B2B sectorsor sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environmentand cancommunicate clinical product information.

Driving is an Essential Function of this Role:Meaning it is fundamental to the purpose of this job and cannot be eliminated.Because driving is an essential function of the role, you must have a fully valid and unrestricteddriver'slicense to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions ifan accommodationcan be provided withouteliminatingthe essential function of driving.

COVID-19 Vaccine Policy(customer-facing roles only):While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may notbe applicableto employees working in certainjurisdictions. Please send accommodation requests toEh.occupationalhealth@novartis.com.

For Field Roles with a Dedicated Training Period: The individual hired for this role will berequiredto successfully complete certaininitialtraining, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.

Novartis Compensation Summary:

The salary for this position is expected to range between:

  • Associate Territory Account Specialist: $81,200 and $150,800 per year

  • Territory Account Specialist: $114,100 and $211,900 per year

  • Senior Territory Account Specialist: $132,300 and $245,700 per year

The final salary offered isdeterminedbased on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health,lifeand disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days,holidaysand other leaves.


EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.


Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings


Salary Range

$132,300.00 - $245,700.00


Skills Desired

Commercial Excellence, Communication Skills (Inactive), Compliance (Inactive), Conflict Management, Cross-Functional Coordination, Customer Insights, Healthcare Industry, Influencing Skills, Key Account Management, Professional Ethics, Selling Skills (Inactive), Technical Skills (Inactive)

Apply