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Remote Community Jobs in New York (NOW HIRING)

WES

Partner, Community Initiatives (Remote)

Manhattan, NY · On-site +1

$70K - $90K/yr

Philanthropy & Community Reporting to: Lead, Ecosystem Partnerships & Convening Location: USA - Remote Compensation: $70,000 - $90,000 USD Who We Are: World Education Services (WES) is a non-profit ...

Pacifica Beauty

Community & Social Manager

New York, NY · On-site +1

$95 - $110K/hr

The role is currently remote, with the possibility of shifting to hybrid in the future. Location ... Own day-to-day community engagement across brand social channels (comments, DMs, community ...

Pacifica Beauty

Community & Social Manager

New York, NY · Remote

$95 - $110K/hr

The role is currently remote, with the possibility of shifting to hybrid in the future. Location ... Own day-to-day community engagement across brand social channels (comments, DMs, community ...

Greenpark

Community Manager (US)

New York, NY · On-site +1

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... Engage with community inan appropriate tone-answeringquestions, andsparking deeper conversations.

Alpaca Health

Head of Community

New York, NY · On-site +1

$120K - $170K/yr

We are open to remote candidates as well. There may between 25 - 75% travel in this role to various community events. Role: Head of Community Build and scale the community engine that powers Alpaca ...

Greenpark

Community Manager (US)

New York, NY · Remote

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... Engage with community in an appropriate tone--answering questions, and sparking deeper ...

Greenpark

Community Manager (US)

New York, NY · Remote

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... Engage with community inan appropriate toneansweringquestions, andsparking deeper conversations.

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Remote Community information

What is the difference between Remote Community vs Remote Customer Support Specialist?

AspectRemote CommunityRemote Customer Support Specialist
Required CredentialsVaries; often community management or social media experienceCustomer service skills, sometimes certifications in support tools
Work EnvironmentOnline platforms, forums, social mediaCustomer support software, email, chat, phone
Employer & Industry UsageTech companies, online communities, nonprofitsRetail, tech, service industries
Search & Comparison IntentCommunity engagement, moderation, online interactionCustomer issue resolution, support quality

Remote Community roles focus on managing online groups, engaging members, and fostering community growth, often requiring social media or community management skills. Remote Customer Support Specialists handle customer inquiries, troubleshoot issues, and provide support via various communication channels. While both are remote roles in the online space, they serve different functions and require distinct skill sets.

How do remote community managers foster engagement and collaboration among members in a virtual environment?

Remote community managers use a variety of digital tools and platforms to create an inclusive and interactive space for members. They schedule regular virtual events, facilitate discussions, and encourage user-generated content to keep community members actively involved. Building rapport online requires creativity and consistent communication, as well as monitoring conversations to address questions or concerns promptly. Collaboration often involves coordinating with marketing, support, and product teams to share updates and gather feedback, ensuring the community remains vibrant and valuable for all participants.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and strong written communication skills, often supported by a background in marketing, communications, or a related field. Familiarity with community management platforms (like Discord, Slack, or Facebook Groups), analytics tools, and sometimes certifications in social media or community management are valuable. Exceptional interpersonal skills, empathy, and problem-solving abilities set outstanding professionals apart. These skills ensure an engaged, positive, and well-moderated online community that supports organizational goals and member satisfaction.

What is a remote community manager?

A Remote Community Manager is a professional responsible for building, managing, and engaging online communities for a brand, organization, or product while working remotely. Their duties often include moderating discussions, creating content, responding to community members, and gathering feedback to improve community experience. They use various online platforms such as forums, social media, and chat groups to foster positive interactions and ensure community guidelines are followed. Remote Community Managers play a vital role in representing the brand and maintaining a welcoming, active environment for community members.
What are the most commonly searched types of Community jobs in New York? The most popular types of Community jobs in New York are:
What cities in New York are hiring for Remote Community jobs? Cities in New York with the most Remote Community job openings:
Remote Community jobs near you
Infographic showing various Remote Community job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Community Response & Engagement Specialist (Remote)

World Education Services

Manhattan, NY • On-site, Remote

$70K - $95K/yr

Full-time

Posted 18 days ago

Job description

Title: Community Response & Engagement Specialist
Department: Business Development and Marketing
Reporting to: AD, Digital and Partner Marketing
Compensation: $70K - 95K USD
Location: USA - Remote
Who We Are:
World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.
About the Opportunity:
The Community Response & Engagement specialist is responsible for monitoring and addressing high-visibility online community discussions related to World Education Services (WES); to include but not limited to Reddit, Google, Yelp, LinkedIn. This role ensures that accurate, current information about WES services, processes, and policies is represented in public forums that significantly influence customer perception, Google search results, and generated answers.
The role reports into the Associate Director, Digital and Partner Marketing and operates with a measured, risk-aware approach, emphasizing factual clarification, misinformation mitigation, and redirection to official support channels without creating unmanaged customer service obligations or community moderation responsibilities.
What You'll Do:
Community Monitoring & Insights
  • Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
  • Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
  • Track recurring questions, pain points, or misunderstandings surfacing in community conversations.

Information Accuracy & Misinformation Management
  • Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
  • Correct misinformation or outdated narratives that could materially mislead prospective users.
  • Ensure all responses align with current policies, approved messaging, and organizational values.

Risk Management & Escalation
  • Assess sensitivity and potential reputational risk before engaging in discussions.
  • Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders (Business Development, Customer Service, Policy, Legal, Communications, Leadership).
  • Avoid direct engagement on individual case handling or scenarios requiring personalized support.

Customer Direction & Enablement
  • Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
  • Reinforce the role of official WES channels as the primary source of authoritative information.

Cross-Functional Collaboration
  • Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume.
  • Share insights regularly with Customer Experience, Marketing, Product, and Communications teams to inform:
  • FAQ and documentation improvements
  • Process clarity opportunities
  • Proactive content or messaging updates

Governance & Brand Representation
  • Maintain a credible, respectful, and professional presence that reflects WES's mission and values.
  • Participate selectively and intentionally, without positioning WES as an always-on community moderator.
  • Follow approved engagement guidelines and escalation protocols at all times.

Your Experience:
Required
  • Bachelor's degree in marketing or a related field or equivalent relevant work experience.
  • 3-5 years professional experience in online community management
  • Strong written communication and judgment in public facing environments
  • Deep understanding of customer experience, digital reputation, and online community dynamics
  • Ability to balance transparency with risk management
  • Comfort working across Product, Marketing, Customer Service, and Communications teams
  • High discretion, credibility, and sensitivity to brand trust
  • Strong alignment with WES mission and values and demonstrates a growth mindset
Desired
  • Experience in the education and/or non-profit space.
  • French-speaker

What We Offer:
Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.
  • Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
  • Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
  • Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
  • Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
  • Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

Values:
  • Opportunity - We open doors so people can build better futures.
  • Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
  • Equity - We uphold fairness and justice in our work and actions.
  • Enterprising - We are resourceful, inventive, and driven.

Inclusive Recruitment Process:
We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.
Our Commitment:
World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.
For more information about WES, please visit our website at www.WES.org
This position is an existing vacancy and is currently open for hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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