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Remote Community Manager Jobs in Hanover, NH (NOW HIRING)

DaVita

Registered Nurse RN Case Manager

South Pomfret, VT · Remote

$42 - $55/hr

This is a remote position requiring the teammate to support both ESKD and CKD patients throughout ... Employment Type: Full-Time At DaVita, we strive to be a community first and a company second. We ...

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Remote Community Manager information

See Hanover, NH salary details

$30.9K

$58.8K

$92.3K

How much do remote community manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote community manager in Hanover, NH is $58,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $66,900.00 per year, depending on experience, location, and employer.

What is a remote community manager?

A Remote Community Manager is responsible for building, engaging, and maintaining online communities for a brand, organization, or product. They interact with community members, moderate discussions, foster engagement, and implement strategies to grow and nurture the community. This role often involves managing social media, forums, or other digital platforms, as well as analyzing community feedback to improve engagement. Remote Community Managers work from anywhere, using digital tools to communicate and collaborate with teams and community members. Their goal is to create a positive and active online environment that supports the organization's mission.

What are some of the main challenges remote community managers face, and how can they be addressed?

One of the main challenges Remote Community Managers encounter is maintaining active engagement and positive interactions across diverse, online communities without face-to-face contact. Managing conflicts, moderating discussions, and preventing spam or inappropriate content also require constant vigilance and quick decision-making. To address these challenges, it's helpful to establish clear community guidelines, use reliable moderation tools, and develop routines for regular communication with members. Successful Remote Community Managers also stay adaptable and proactive, consistently encouraging participation and recognizing member contributions to foster a sense of belonging. Collaborating closely with marketing, product, or support teams can further help align community initiatives with broader company goals.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and social media management, often supported by a background in communications or marketing. Familiarity with platforms such as Discord, Slack, Facebook Groups, and community management tools like Hootsuite or Sprout Social is common, and certifications in community management or digital marketing can be advantageous. Strong written communication, empathy, conflict resolution, and problem-solving skills help you build rapport and maintain a positive community atmosphere. These abilities ensure you can effectively foster engagement, support community growth, and manage interactions in a remote environment.

What job categories do people searching Remote Community Manager jobs in Hanover, NH look for?

The top searched job categories for Remote Community Manager jobs in Hanover, NH are:

What cities near Hanover, NH are hiring for Remote Community Manager jobs?

Cities near Hanover, NH with the most Remote Community Manager job openings:

Remote Community Manager jobs near you
Infographic showing various Remote Community Manager job openings in Hanover, NH as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,842 per year, or $28.3 per hour.

Enterprise Account Manager (Remote)

Mac Mountain LightCraft, LLC

Wood Stock, VT • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

COMPANY BACKGROUND:
Mac Mountain invests in fiber broadband networks and builds long-term partnerships with municipalities, rural electric co-ops, developers, homebuilders and regional ISPs.
LightCraft, a division of Mac Mountain, delivers comprehensive shared services to fiber network operators across the United States. We specialize in streamlining operations, enhancing customer experiences, and accelerating growth for our partners. Our expertise spans network deployment, customer acquisition, billing and support, and technology management, enabling our clients to focus on core business objectives while leveraging our scalable and efficient solutions. With a commitment to innovation and operational excellence, LightCraft empowers fiber providers to deliver high-speed, reliable internet to communities nationwide.
LightCraft is the operator for GWI, which is a subsidiary of Mac Mountain.
POSITION SUMMARY
We're looking for a customer-focused Enterprise Account Manager to own the post-sale relationship with our highest-value accounts. This role is the primary point of contact for enterprise clients after the deal closes, ensuring white-glove service, retention, and account health - freeing up our sales team to stay focused on new business development.
Beyond day-to-day relationship management, this role owns the operational backbone of the enterprise book of business: the accuracy of our contract and contact records, the discipline of our renewal and retention motions, the mechanics of disconnects and collections, and the channel partner programs that support enterprise growth. Much of this work is currently being built from the ground up, so the right person is as comfortable creating a process as running one.
This position is critical to keeping our enterprise customers happy and our sales team productive. As Mac Mountain's portfolio of fiber broadband brands and markets expands, this role is expected to grow into a cornerstone of our customer operations organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Account Relationship Management
  • Serve as the primary post-sale point of contact for enterprise accounts following handoff from sales, managing and growing those relationships over the life of the contract.
  • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts, coordinating executive and technical participation as needed.
  • Provide a white-glove standard of service to top-tier accounts - anticipating needs, closing loops, and making sure nothing falls between departments.
  • Maintain local and regional relationships in the markets we serve, including municipal officials, anchor institutions, and community stakeholders tied to enterprise service.
  • Handle enterprise support escalations end to end, coordinating with network engineering, operations, and billing until resolution.
Contract Lifecycle & Records Integrity
  • Own the enterprise service agreement audit: inventory active contracts, identify gaps, expirations, and non-standard terms, and establish the priority tiers for remediation.
  • Lead legacy contractual cleanup in coordination with the sales and legal teams, bringing inherited and acquired accounts onto current agreement standards.
  • Maintain accurate enterprise contact records across B/OSS and CRM systems, including resolving failed or undeliverable customer communications.
  • Own paperwork follow-through on all account changes - service orders, amendments, upgrades, downgrades, and disconnects - ensuring documentation and systems of record stay in sync.
Renewals, Retention & Revenue Protection
  • Run the enterprise renewal calendar on a quarterly cadence, engaging accounts well ahead of expiration and driving renewals to signature.
  • Build and operate the enterprise retention process, including at-risk account identification, save offers, and structured win-back outreach.
  • Manage the disconnect and collections process for enterprise accounts, coordinating with finance on past-due balances, payment plans, and escalation paths.
  • Administer cancellations and early termination fees, including ETF calculation, customer communication, and exception handling.
  • Manage pricing changes and rate adjustments for enterprise accounts, including copper-to-fiber transitions and legacy rate migrations, with clear customer messaging and internal coordination.
  • Identify upsell and expansion opportunities within the existing base - bandwidth upgrades, additional locations, and added services - and document outcomes accurately in B/OSS and CRM.
Process, Reporting & Scale
  • Document and continuously improve enterprise account management workflows, templates, and knowledge base content so the function is repeatable as it grows.
  • Report on account health, renewal pipeline, churn, and enterprise MRR to leadership on a regular cadence, flagging risks early.
  • Scale enterprise account support across Mac Mountain's portfolio of fiber broadband brands and markets, adapting processes to each network's systems and customer base.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
  • Experience in B2B account management, customer success, or a similar post-sale role.
  • Comfort with contracts and commercial documents - reading them closely, tracking terms and dates, and knowing when to bring in legal.
  • Strong organizational and administrative skills - you love dotting the i's and crossing the t's.
  • A service-first mentality with the ability to manage multiple enterprise relationships simultaneously.
  • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients.
  • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean.
  • Ability to work cross-functionally with sales, marketing, finance, and operations teams.
  • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate.
PREFERRED QUALIFICATIONS
  • Background in telecommunications, broadband, ISP, or another infrastructure-services industry.
  • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts.
  • Familiarity with enterprise connectivity products and terminology (dedicated internet access, transport, SLAs, voice services).
  • Experience with contract remediation, billing audits, or collections.

WORKING CONDITIONS
  • While performing the duties of this job, the employee is regularly required to sit for long periods of time.
  • From time to time, completing required job functions may require travel.
COMPENSATION
  • Base Salary: $60,000-$75,000 depending on qualifications and experience
  • Benefits package including health insurance, paid time off, and retirement plan options (as applicable)
  • Flexible remote work arrangement
REPORTING RELATIONSHIP
This position reports directly to Customer Operations or designated Leadership at LightCraft and works closely with network engineering, operations, billing, and sales teams across all managed networks.

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