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Remote Community Guide Jobs in Raleigh, NC (NOW HIRING)

Baxter

Technical Support Specialist

Raleigh, NC · On-site +1

$60K - $82K/yr

Together, our community is driven by a culture of courage, trust, and collaboration. Every ... Provide remote troubleshooting to resolve customer and patient issues Deliver timely, efficient ...

Danaher

Commercial General Manager, Americas

Raleigh, NC · On-site +1

This community needs people like you: dedicated, agile and above all audacious so we can truly ... This role will be remote but located on the East Coast of the US. Major responsibilities: * Develop ...

EDPNC

Tourism Content Marketing Manager

Raleigh, NC · On-site +1

Monday and Friday remote, Tuesday-Thursday in office (based on business needs) About EDPNC At EDPNC ... Our work helps attract investment, support employers, strengthen communities, and position North ...

New

Redhat

Sr Principal Software Engineer (Azure)

Raleigh, NC · On-site +1

$193K - $318K/yr

For positions with Remote-US locations, the actual salary range for the position may differ based ... using a community-powered approach to deliver high-performing Linux, cloud, container, and ...

Duke Health

Director, Corporate Finance

Durham, NC · On-site +1

... community. No matter where your talents lie, join us and discover how we can advance health ... Durham, NC (Remote or Hybrid flexibility available for the highly qualified candidate) Company:

Duke University

Director, Corporate Finance

Durham, NC · On-site +1

... community. No matter where your talents lie, join us and discover how we can advance health ... Durham, NC (Remote or Hybrid flexibility available for the highly qualified candidate) Company:

UnitedHealth Group

Lead AI/ML Engineer - Remote

Raleigh, NC · On-site +1

$99K - $131K/yr

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance ...

UnitedHealth Group

Lead AI/ML Engineer - Remote

Raleigh, NC · On-site +1

$99K - $131K/yr

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance ...

Siemens Energy, Inc.

Crew Leader(REMOTE)

Selma, NC · On-site +1

... and guide complex commercial/industrial electrical wiring and troubleshooting; apply expertise ... the global community, but we're also using our technology to help protect people and the ...

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All JobsCommunity Guide JobsRemote Community Guide JobsRemote Community Guide Jobs in Raleigh, NC

Remote Community Guide information

See Raleigh, NC salary details

$7

$16

$28

How much do remote community guide jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote community guide in Raleigh, NC is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $20.58 per hour, depending on experience, location, and employer.

What is a Remote Community Guide?

A Remote Community Guide is a professional who helps manage, support, and engage members of an online community from a remote location. They facilitate discussions, answer questions, enforce community guidelines, and help foster a positive, inclusive environment. Their role often includes moderating content, organizing virtual events, and providing resources to community members. Remote Community Guides use digital communication tools to connect with members and ensure that the community remains active and welcoming.

What are some common challenges faced by Remote Community Guides, and how can they effectively manage them?

Remote Community Guides often encounter challenges such as fostering engagement in a virtual environment, handling conflicts between members, and maintaining a positive and inclusive community culture. To manage these, Guides use clear communication, set community guidelines, and frequently interact with members through online events or discussions. Proactively addressing issues and being available across different time zones helps maintain trust and encourages active participation within the community.

What are the key skills and qualifications needed to thrive as a Remote Community Guide, and why are they important?

To thrive as a Remote Community Guide, you need strong communication skills, experience in online community management, and a solid understanding of digital engagement strategies. Familiarity with community platforms like Discord, Slack, or Facebook Groups, as well as tools for moderation and analytics, is typically required. Empathy, conflict resolution, and proactive problem-solving are essential soft skills for building trust and fostering a positive community atmosphere. These skills and qualities are crucial for ensuring active participation, resolving issues efficiently, and maintaining a safe, welcoming online environment.

What is the difference between Remote Community Guide vs Remote Customer Support Specialist?

AspectRemote Community GuideRemote Customer Support Specialist
CredentialsBasic customer service skills, familiarity with community platformsCustomer service experience, communication skills
Work EnvironmentOnline community platforms, social media, forumsHelpdesk software, email, chat systems
Industry UsageCommunity engagement, social platforms, non-profitsRetail, tech, service industries
Search/Comparison IntentUnderstanding community engagement rolesCustomer support roles and skills

The Remote Community Guide focuses on engaging and managing online communities, often within social platforms or forums, requiring skills in moderation and community building. In contrast, a Remote Customer Support Specialist primarily handles customer inquiries via support channels, emphasizing communication and problem-solving skills. While both roles involve online interaction, the Community Guide centers on fostering community relationships, whereas the Customer Support Specialist concentrates on resolving customer issues.

What are popular job titles related to Remote Community Guide jobs in Raleigh, NC? For Remote Community Guide jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Community Guide jobs in Raleigh, NC look for? The top searched job categories for Remote Community Guide jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Community Guide jobs? Cities near Raleigh, NC with the most Remote Community Guide job openings:
Remote Community Guide jobs near you
RHT Provider Relations and Outreach Lead (Remote)

RHT Provider Relations and Outreach Lead (Remote)

Serigor, Inc.

Raleigh, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: RHT Provider Relations and Outreach Lead (Remote)
Location: Raleigh, NC
Duration: 12 Months with possible extension
Job Description:
This position supports Initiative 6 of the RHTP by providing technical, operational, and training assistance to rural health care organizations as they onboard to client. The role ensures providers are equipped to exchange high-quality clinical data, utilize HIE tools effectively, and participate in digital-forward health transformation efforts. The position helps client meet its commitment under the RHTP to strengthen rural connectivity, improve interoperability, and enhance access to statewide health data resources.
This resource will lead the relationship and business development across rural client with hospitals, physician groups, pharmacies, behavioral health providers, and other specialty health care providers that are subject to a state mandate for health information exchange. They will build and lead a team that focuses on outreach, communications support and data connections for client participants.
70% - ACCOUNT MANAGEMENT/BUSINESS DEVELOPMENT/OUTREACH
  • Develops and maintains relationships with rural health care customers, delivery teams, stakeholder organizations, and other team members to deliver requirements of the HIE Act
  • Duties may include responding to phone and email inquiries; initial outreach to potential participants scheduling and attending calls/meetings/appointments planning and hosting monthly and/or quarterly educational webinars, assisting or managing work groups
  • Initiating and maintaining relationships with trade association key personnel
  • Lead ongoing quality improvement initiatives through proactive and reactive provider engagement
  • Duties may include scheduling and/or traveling to participant sites for relationship development, information gathering, and onsite training
  • Taking notes and preparing reports and overviews of the experience for executive review
  • Work with a planning team to develop implementation strategies based on participant feedback
  • Review metrics to identify actionable data for participant engagement opportunities
  • Duties include identifying log in activity across services
  • Engage super users to collect feedback for service growth opportunities
  • Identify outliers within the data and provide findings to technical subject matter experts for review
  • Lead customer outreach and engagement activities, including seeking out, participating in, and presenting at industry networking events; requesting meetings with health care organization executives and their staff to explain and demonstrate available HIE services and programs, including value added benefits of participation for various health care provider types.
  • Duties include tracking industry conferences, writing abstracts for conference presentations, planning presentations with stakeholders and traveling to industry conferences to attend and/or present;
  • Designs and conducts surveys to gather feedback from participating providers
  • Reviews surveys and other metrics reports and takes action to engage and support participating providers
  • Lead and direct end user training initiatives tailored to specific customer needs, by explaining how health care organizations can effectively manage their patient population and reduce overall healthcare costs through adoption and utilization of NC HealthConnex into clinical workflow
  • Subject matter expert on client services to deliver high quality trainings
  • Leads the development of training materials in coordination with other members of the team; delivers training to participants either virtually or in person HR 412
  • Meets recruitment goals with the health care provider community for rural client participation.
  • Duties include reviewing opportunities to proactively reach out to health care providers (team members are assigned specific provider types and geographic regions as areas of focus) to encourage onboarding or to promote HIE services Sets annual goals for adoption and utilization
  • Coordinate with and support other client team members as it relates to program administration, provider engagement and retention and development of outreach materials related to new services.
  • Duties include supporting specific workstreams/special projects with attending meetings, providing notes from meetings, knowledge transfer and information sharing across the team, representing the providers' interests
  • Maintains documentation such as user guide updates, updating participating entities, and other reports as assigned
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.

25% - Health IT Knowledge and Use Case Development
  • Gains familiarity with the Centers for Medicare & Medicaid Services (CMS) and the Office of the National
  • Coordinator for Health IT (ONC) programs with regards to client services,
  • Guide participants through the process of understanding their unique needs and participation opportunities with
  • state and federal programs, including the Meaningful Use/Promoting Interoperability and Medicaid Health Home programs
  • Works with participants to develop high value use cases to promote adoption and utilization and coordinates the publication of use cases with the communications specialist

5% - client Administrative Task
Skills:
Skill
Required/Desired
Amount
of Experience
Extensive experience working in health care or health IT where advocating for those providing patient or population care was a focus
Required
5
Years
Knowledge and experience working with a customer base to effectively position technology services and communicating value propositions
Required
7
Years
Exceptional customer service skills and situational awareness skills
Required
7
Years
Working knowledge of tools for managing sales leads (CRM)
Required
5
Years
Excellent analytic skills, problem identification and problem resolution skills that effectively resolve open issue and close gaps in service/support
Required
7
Years

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