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Remote Collections Jobs in Riverside, NJ (NOW HIRING)

PeopleJoy

Customer Support Representative

Philadelphia, PA · Remote

$48K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance What Does a CSR at PeopleJoy Do? * Respond to client inquiries via phone ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · Remote

$48K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance What Does a CSR at PeopleJoy Do? * Respond to client inquiries via phone ...

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Riverside, NJ

Remote Collections information

See Riverside, NJ salary details

$13

$21

$30

How much do remote collections jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote collections in Riverside, NJ is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are popular job titles related to Remote Collections jobs in Riverside, NJ? For Remote Collections jobs in Riverside, NJ, the most frequently searched job titles are:
What cities near Riverside, NJ are hiring for Remote Collections jobs? Cities near Riverside, NJ with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Riverside, NJ as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,093 per year, or $21.7 per hour.
Customer Support Representative

Customer Support Representative

PeopleJoy

Philadelphia, PA • Remote

$48K - $58K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 9 days ago

Job description

We're Hiring: Customer Support Representative (CSR)About Our Mission

PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.

As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.

About Our Culture

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we're united by a shared drive to help others and improve lives.

We:

  • Put customers first and strive to exceed expectations
  • Embrace change and adapt quickly
  • Take accountability for our work and our outcomes
  • Value trust, respect, and follow-through
  • Focus on meaningful results, not just chasing numbers

Here, you'll find purpose, ownership, and a team that values progress over perfection.

Our Core Values

Our values shape our vision, products, culture, and customer success:

Do Right by Others
Have people's backs. Be someone others can rely on.

Improve Every Time
We don't do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In - and Be Honest
We act in the best interest of PeopleJoy's mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

About the Opportunity

We're seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of PeopleJoy, playing a critical role in helping employees navigate education assistance programs during some of the most complex and financially stressful moments of their lives.

As a CSR, you'll guide borrowers across multiple service lines-including loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing-ensuring they receive clear, accurate, and empathetic support at every step. You'll follow documented workflows, maintain detailed case notes, and help borrowers achieve outcomes that can be truly life-changing.

This is not a generic call center role. It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.

Job Details
  • Title: Customer Support Representative
  • Compensation: $48,000-$58,000
  • Reports To: Customer Success Manager
  • Location: Fully remote
  • Job Type: Full-Time
  • Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance
What Does a CSR at PeopleJoy Do?
  • Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
  • Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates
  • Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
  • Collaborate with other CSRs to resolve complex or escalated cases
  • Surface workflow gaps or borrower friction points to the product and operations teams
  • Accurately document all interactions and case actions in PeopleJoy's CRM and internal tools
This Role Is a Great Fit If You:
  • Are process-driven, organized, and highly detail-oriented
  • Communicate clearly, professionally, and with empathy
  • Have a strong work ethic and reliable follow-through
  • Demonstrate high empathy for borrowers navigating financial stress
  • Are a quick learner who can master new program rules with guidance
  • Are a dependable team player who follows processes and asks questions when needed
What Success Looks Like in This Role

You're succeeding when:

  • All service-level agreements are consistently met
  • Customer satisfaction and borrower feedback remain high
  • You contribute ideas that improve workflows and enhance the borrower experience

If this sounds like a role where you'd thrive and make a meaningful impact, we'd love to hear from you.

Employment Type: FULL_TIME

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