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Remote Collections Jobs in Riverside, NJ (NOW HIRING)

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment . However, you may be required to report to a business office for mandatory meetings and/or technical ...

Amerihealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Upon successful completion of training, the role will transition to a remote work environment . However, you may be required to report to a business office for mandatory meetings and/or technical ...

AmeriHealth Caritas

Cust Svs Rep - All LOBs

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Our Comprehensive Benefits Package Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for ...

Amerihealth Caritas

Cust Svs Rep - All LOBs

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Our Comprehensive Benefits Package Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance What Does a CSR at PeopleJoy Do? * Respond to client inquiries via phone ...

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All JobsRemote Collections JobsRemote Collections Jobs in Riverside, NJ

Remote Collections information

See Riverside, NJ salary details

$13

$21

$30

How much do remote collections jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote collections in Riverside, NJ is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are popular job titles related to Remote Collections jobs in Riverside, NJ? For Remote Collections jobs in Riverside, NJ, the most frequently searched job titles are:
What cities near Riverside, NJ are hiring for Remote Collections jobs? Cities near Riverside, NJ with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Riverside, NJ as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,093 per year, or $21.7 per hour.
Customer Service Rep

Customer Service Rep

AmeriHealth Caritas

Philadelphia, PA • On-site, Remote

$16.25 - $22/hr

Other

Medical, Retirement, PTO

Posted 22 days ago

AmeriHealth Caritas rating

8.5

Company rating: 8.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

87th of 260 rated insurance

Job description

Job Description:
Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.
Responsibilities:
  • Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed.
  • Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
  • Assist with access to care and wellness programs.
  • Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
  • Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
  • Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
  • Present and project a positive image of the company in and out of the office to fellow associates, members, providers and the community by being courteous, helpful, energetic, respectful and polite.
  • Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer's satisfaction by using all resources in an efficient and timely manner.
  • Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience.
  • Create and support an environment which fosters teamwork, cooperation, respect and diversity.
  • Maintain an awareness of all product knowledge information.
  • Able to respond positively to support change within the department and the company.
  • Routinely meet or exceed contact center key performance indicators.
  • Perform other duties as assigned.
Training Information:
  • Training is conducted onsite Monday through Friday from 8:30 AM - 5:00 PM and lasts approximately 6-7 weeks (maximum). During this period, you are required to be fully available and onsite for the entire duration of training.
  • Upon successful completion of training, the role will transition to a remote work environment. However, you may be required to report to a business office for mandatory meetings and/or technical support related to remote work.
Work Schedule:
  • Our Contact Center operates 24 hours a day, and this position requires flexibility to work shifts between 7:00 AM - 7:00 PM. Start times will vary on a weekly basis, typically ranging from 7:00 AM to 10:30 AM, and are assigned based on business needs (example shift: 10:30 AM - 7:00 PM).
  • Your permanent schedule will be assigned toward the end of training and will remain consistent based on operational needs.
Education & Experience requirements:
  • High School Diploma or GED.
  • 1-year of prior customer service experience.
  • Experience in the healthcare or managed care industry is preferred but required.
  • Proficiency in PC applications within a Microsoft Windows environment.
  • Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers' concerns.
  • Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices.

Our Comprehensive Benefits Package
Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more.
Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.
About AmeriHealth Caritas
Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com

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