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Remote Collections Jobs in Pasadena, TX (NOW HIRING)

SolarAccess Energy

Customer Advocate Specialist

Houston, TX · Remote

$15.75 - $21/hr

... collections, fleet management, and customer support to third-party asset owners and retail ... Adapts quickly to evolving processes, technologies, and business needs within a fast-paced remote ...

SPL

Accounts Receivable Supervisor

Houston, TX · On-site +1

Oversee daily accounts receivable operations, including invoicing, collections, dispute resolution ... Proficient in Microsoft Office Suite, particularly Excel Work Schedule * Full-time, remote position ...

J.R. Simplot Company

Credit Manager - Midwest

Houston, TX · Remote

$85K - $100K/yr

Although the role is remote, it is preferred that eligible candidates must be residing within the ... Manages collections process to ensure proper sending of follow-up inquiries, negotiating with past ...

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Pasadena, TX

Remote Collections information

See Pasadena, TX salary details

$11

$19

$27

How much do remote collections jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote collections in Pasadena, TX is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are the most commonly searched types of Collections jobs in Pasadena, TX? The most popular types of Collections jobs in Pasadena, TX are:
What job categories do people searching Remote Collections jobs in Pasadena, TX look for? The top searched job categories for Remote Collections jobs in Pasadena, TX are:
What cities near Pasadena, TX are hiring for Remote Collections jobs? Cities near Pasadena, TX with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Pasadena, TX as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,794 per year, or $19.6 per hour.

Customer Advocate Specialist

SolarAccess Energy

Houston, TX • Remote

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Customer Advocate Specialist

Houston, TX - Hybrid (United States residency required)


THE COMPANY

SolarAccess Energy delivers residential solar servicing solutions - managing the financial, operational, and customer support needs of solar asset owners and their customers. Our core belief is that sustained economic growth in the 21st century requires sustained growth in energy alternatives.


SolarAccess Energy serves that belief by offering its customers financial asset management, account services, billing and collections, fleet management, and customer support to third-party asset owners and retail customers.


THE POSITION

The Customer Advocate Specialist is one of the first members of SolarAccess Energy's new in-house customer support team - working directly with homeowners on billing, collections, and account questions from day one. This is a hands-on, customer-facing role: the right candidate brings genuine empathy to every conversation and is energized by helping build something from the ground up, rather than stepping into an already-established, fully scripted process.


The ideal candidate is a driven, detail-oriented communicator with a genuine customer-service mindset and the flexibility to grow with the role as the team and its tools are built out.


SolarAccess Energy views every customer interaction as a touchpoint in a long-term relationship. This person will work with the same homeowners for the life of their agreement - and the experience they create today lays the foundation for what comes next.


Key responsibilities include:

  • Serves as the primary point of contact for homeowners, providing relationship-focused support for billing inquiries, account maintenance, collections conversations, and home sale coordination.
  • Resolved customer concerns through active listening, empathy, and effective problem-solving, ensuring a positive customer experience and long-term customer trust.
  • Triaged and managed customer issues, independently resolving routine concerns, and escalating complex cases to appropriate departments for timely resolution.
  • Maintained accurate customer records, case notes, and interaction histories using CRM and communication platforms.
  • Consistently meet performance goals related to customer satisfaction, response times, issue resolution, quality assurance, and schedule adherence.
  • Collaborate with internal teams and third-party service providers to ensure seamless customer experiences and successful case outcomes.
  • Identified recurring customer concerns, process inefficiencies, and workflow gaps, providing feedback to support continuous improvement initiatives.
  • Ensured compliance with company policies, consumer protection regulations, and account-handling procedures.
  • Adapts quickly to evolving processes, technologies, and business needs within a fast-paced remote environment.
  • Utilized strong communication, conflict resolution, and relationship-building skills to strengthen customer loyalty and retention.


QUALIFICATIONS

Customer Interaction & Communication

  • 2-3 years of experience in customer service, collections, account management, or a similar customer-facing role.
  • Demonstrated record of increased responsibilities, career progression, or expanded ownership within previous customer-facing positions.
  • High emotional intelligence (EQ) - able to remain composed and empathetic in difficult customer conversations, including collections and delinquency outreach.
  • Excellent written and verbal communication skills.

Operational & Technical

  • Demonstrated CRM experience - hands-on use of Salesforce, HubSpot, Zoho, or a similar platform for case management, logging interactions, and tracking customer records.
  • Skilled at triaging issues and escalating efficiently - knows when to resolve independently versus when to bring in support, and communicates clearly either way.
  • Technical aptitude with the ability to learn and navigate multiple platforms, including RingCentral, payment processors, and reporting tools.

Industry & Environment

  • Willingness and ability to quickly learn solar fundamentals - no prior solar experience required, but demonstrated aptitude for picking up new technical concepts is essential.
  • Comfortable in a fully remote, fast-building environment - comfortable with systems and processes that are still being built rather than fully established.
  • Bilingual in Spanish a plus; not required.
  • Dedicated, private, and quiet home workspace required - this role involves regular customer-facing phone interactions, and professional audio quality is expected.


EDUCATION

Bachelor's degree preferred, or equivalent practical experience


BENEFITS

SolarAccess Energy offers a competitive benefits package including medical, dental, and vision coverage; 401(k) with a competitive employer match - contribute at least 5% to maximize the full benefit; and the opportunity to grow with a company that is committed to doing this right.


EQUAL OPPORTUNITY

We value a diverse work environment. SolarAccess Energy is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

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