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Remote Collections Jobs in Monroe, LA (NOW HIRING)

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Remote Collections information

See Monroe, LA salary details

$12

$20

$29

How much do remote collections jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote collections in Monroe, LA is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are the most commonly searched types of Collections jobs in Monroe, LA? The most popular types of Collections jobs in Monroe, LA are:
What job categories do people searching Remote Collections jobs in Monroe, LA look for? The top searched job categories for Remote Collections jobs in Monroe, LA are:
What cities near Monroe, LA are hiring for Remote Collections jobs? Cities near Monroe, LA with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Monroe, LA as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,947 per year, or $20.6 per hour.
Customer Service Representative

Customer Service Representative

Coast Professional

West Monroe, LA • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits 

  • 11 Paid Holidays
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance
 

Job type 

  • Full-time.
 

Location 

  • This is a remote opportunity that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.

Pay

  • $16/hour plus $4.41 Health and Welfare

Schedule 

  • Training 
    • Monday-Friday 8am-5pm CST
  • Post-Training Scheduling- Upon completion of training, personnel may be assigned to any shift within the following operating hours:
    • Monday: 8:00 a.m. – 9:00 p.m. ET
    • Tuesday – Wednesday: 8:00 a.m. – 8:00 p.m. ET
    • Thursday – Friday: 8:00 a.m. – 6:00 p.m. ET
Job Summary  

This Customer Service Representative (CSR) works under close supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete all data entry while actively communicating with the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, and identifies and corrects errors. Tracks documents received and completion dates in a log. Performs clerical and related office tasks as assigned, such as maintaining records of work received and work performed.

Job Duties & Responsibilities
  • Handling incoming and outgoing calls with patience, tact, and courtesy.
  • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
  • Escalates calls to supervisor when necessary and appropriate.
  • Tracks call-related information for auditing and reporting purposes.
  • Provides feedback on call issues related to downtime and/or training issues.
  • Contribute positively to a work environment that is flexible, adaptable, and team based.
  • Provide, receive, and seek feedback in a positive manner to encourage team building.
  • Participate in the development and attainment of team and operational goals.
  • Be respectful and courteous.
  • Maintain a positive attitude about workloads and expectations.
  • Prioritize workloads to ensure timeliness and quality standards are met.
Qualifications
Education 
  • High school diploma or GED required
Experience 
  • 3-months or more experience in a call center or customer service environment preferred
  • Previous experience with computers, phone systems, and headsets preferred.
Knowledge, Skills and Abilities
  • Reading and Typing
  • Working knowledge of modern office procedures, methods, and computer equipment
  • Proficient in the use of Microsoft Office Products.
  • Ability to speak and read English clearly, professionally, and fluently.
  • Proficiency in languages other than English a plus
  • Excellent communication skills
  • Principles and practices of customer service.
  • Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.
  • Good organizational skills and attention to detail.
  • Ability to comply with rules, regulations, laws, and methods as related to the position.
  • Work independently in the absence of immediate supervision.
  • Ability to handle and resolve recurring problems.
  • Successfully complete and pass the any client required trainings.
Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.  Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working from Home Requirements
To be eligible to work-from-home, you must have:
  • Must reside within 50 miles of a Coast Professional, Inc. office. 
  • High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed).
  • The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection.
  • A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater.
  • A quiet, dedicated workspace free of distractions and interruptions.
  • Computer equipment is provided. You must have the ability to pick up equipment within 48 hours’ notice.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

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