Understand clients' utility business processes, including customer service, billing, collections ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...
Understand clients' utility business processes, including customer service, billing, collections ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...
Remote Collections information
See Dixon, IL salary details
$12.29 - $13.78
3% of jobs
$13.78 - $15.27
7% of jobs
$15.27 - $16.76
14% of jobs
$16.81 is the 25th percentile. Wages below this are outliers.
$16.76 - $18.26
16% of jobs
The median wage is $19.21 / hr.
$18.26 - $19.75
15% of jobs
$19.75 - $21.24
15% of jobs
$21.91 is the 75th percentile. Wages above this are outliers.
$21.24 - $22.73
11% of jobs
$22.73 - $24.22
10% of jobs
$24.22 - $25.71
5% of jobs
$25.71 - $27.20
2% of jobs
$27.20 - $28.69
2% of jobs
$12
$20
$28
How much do remote collections jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for remote collections in Dixon, IL is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.79 per hour, depending on experience, location, and employer.
What are some common challenges faced by remote collections specialists and how can they be addressed?
Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.
What is a remote collections job?
Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.
What is the difference between Remote Collections vs Remote Accounts Payable Specialist?
| Aspect | Remote Collections | Remote Accounts Payable Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer experience in finance or collections | High school diploma or equivalent; accounting or finance certification preferred |
| Work Environment | Remote, often in call centers or office settings | Remote, typically in finance or accounting departments |
| Employer & Industry Usage | Financial institutions, debt collection agencies, healthcare, retail | Corporations, finance departments, accounting firms |
| Common Search & Comparison Intent | Understanding roles in debt recovery and payment collection | Managing payables and vendor payments remotely |
Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.
What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?
To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What job categories do people searching Remote Collections jobs in Dixon, IL look for? The top searched job categories for Remote Collections jobs in Dixon, IL are:
What cities near Dixon, IL are hiring for Remote Collections jobs? Cities near Dixon, IL with the most Remote Collections job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 26 days ago
Job description
Cayenta, a division of Harris; is seeking an Application Consultant who is passionate about supporting strategic IT transformation for utility clients.
The successful candidate will act as a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and trusted client process advisor for utility CIS implementations.
The Application Consultant role is project driven and supports a wide array of services for utility customers implementing and optimizing Cayenta CIS solutions.
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.
Salary:
65K - 85K
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be:
- Work with colleagues and managers to implement and proactively manage superior utility CIS technology solutions for our clients.
- Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure implementation is completed, and resolving issues so the client can successfully use the product. Train users in system setup, administration, and maintenance.
- Provide business analysis through gap analysis, root cause analysis, facilitation of business process reviews and documentation, and requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the client's organizational goals.
- Understand clients' utility business processes, including customer service, billing, collections, meter-to-cash, and related CIS workflows, and configure applications based on business needs and accepted best practices.
- Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
- Create user documentation when required and complete handover documentation to assist support staff in providing quality customer care.
- Build our clients' capabilities, encouraging them to achieve success beyond their expectations by identifying opportunities to recommend additional products and services that fit their needs.
- Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, and providing project progress updates.
- Deliver implementation services efficiently to ensure key project milestones are met in a timely manner, while supporting effective utilization of assigned resources.
- Be a leader in providing subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices to help ensure product success and maintain our position within the market.
What we are looking for:
- Problem-solving, critical thinking, and analytical skills.
- Excellent communication skills, both written and verbal, across all levels of an organization, plus a passion for seeing others succeed.
- Entrepreneurial spirit, with a willingness to roll up sleeves and work at all levels of the client organization.
- Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
- Curiosity and willingness to actively adopt emerging AI tools to improve workflows, solve problems, and drive efficiency, including comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions as part of everyday work.
- Must be able to travel an average of 50% of the time within North America.
What would make you stand out:
- Experience in software implementation.
- Knowledge of SQL.
- Knowledge of Customer Information System (CIS) processes and functionality, particularly in a utility environment, is a plus.
- Experience providing software implementation services to the utility industry, including CIS implementation, upgrades, testing, or production support, is a plus.
- Strong influencing and coaching skills are a plus.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About Cayenta:
Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
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About Cayenta
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