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Remote Collections Specialist Jobs in Rio Rancho, NM

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Billing Support Specialist

Albuquerque, NM · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients,

All JobsCollections Specialist JobsRemote Collections Specialist JobsRemote Collections Specialist Jobs in Rio Rancho, NM

Remote Collections Specialist information

See Rio Rancho, NM salary details

$12

$20

$28

How much do remote collections specialist jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote collections specialist in Rio Rancho, NM is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Collections Specialist vs Remote Accounts Receivable Clerk?

AspectRemote Collections SpecialistRemote Accounts Receivable Clerk
CredentialsHigh school diploma, collections or finance experienceHigh school diploma, finance or accounting background
Work EnvironmentRemote, client or company officesRemote, accounting departments
Industry UsageFinancial services, healthcare, telecomFinance, healthcare, retail
Job FocusRecovering overdue payments, contacting debtorsManaging accounts, processing payments, invoicing

While both roles involve finance and customer interaction, the Remote Collections Specialist primarily focuses on recovering overdue payments by contacting debtors, whereas the Remote Accounts Receivable Clerk manages invoicing and payment processing. Both roles require similar financial knowledge and are often found in the same industries, but their core responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong knowledge of accounts receivable processes, negotiation techniques, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and sometimes FDCPA certification is often required. Excellent communication, resilience, and problem-solving skills help build rapport with customers and handle challenging conversations. These abilities are essential for effectively recovering outstanding payments while maintaining positive client relationships and adhering to compliance standards.

What does a Remote Collections Specialist do?

A Remote Collections Specialist is responsible for contacting customers to collect overdue payments on accounts while working from a remote location, such as home. They handle inbound and outbound calls, negotiate payment plans, update account information, and document all communications with customers. The role requires strong communication skills, empathy, and the ability to maintain professionalism when discussing sensitive financial matters. Remote Collections Specialists often use specialized software to track accounts and ensure timely resolution of outstanding debts. Their primary goal is to recover funds for businesses while maintaining positive customer relationships.

What are the typical challenges faced by a Remote Collections Specialist, and how can they be managed effectively?

Remote Collections Specialists often face challenges such as limited face-to-face interaction with clients, difficulties in establishing rapport over the phone or email, and managing time across different accounts and deadlines. To manage these effectively, it's important to use clear communication, leverage technology tools for tracking and follow-up, and maintain a structured daily routine. Building strong organizational skills and staying proactive with regular updates from the team can also help maintain productivity and foster collaboration despite the remote environment.
What are popular job titles related to Remote Collections Specialist jobs in Rio Rancho, NM? For Remote Collections Specialist jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Collections Specialist jobs in Rio Rancho, NM look for? The top searched job categories for Remote Collections Specialist jobs in Rio Rancho, NM are:
Remote Collections Specialist jobs near you
Patient Accounting Collections Specialist

Patient Accounting Collections Specialist

Presbyterian Healthcare Services

Albuquerque, NM • On-site, Remote

$15.87 - $23.04/hr

Full-time

Medical, Dental, Vision, Life

Posted 6 days ago

Presbyterian Healthcare Services rating

7.3

Company rating: 7.3 out of 10

Based on 158 frontline employees who took The Breakroom Quiz

253rd of 872 rated healthcare providers

Job description

Location Address:
9521 San Mateo NEAlbuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $15.87Maximum Offer $23.04Now Hiring: Patient Accounting Collections Specialist
Summary:
Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Accounting Collections Specialist to join our team.Type of Opportunity: Full timeJob Exempt: NoJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Days (United States of America)
Responsibilities:
The Patient Accounting Collections Specialists follows-up, collects, and resolves all outstanding accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily reconciliation of activities. Meets established guidelines to ensure timely and accurate reimbursement for all billed charges.
Some key responsibilities include:
  • Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
  • Contacts insurance companies, patients, and employers to resolve outstanding claims.
  • Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
  • Maintains timely follow-up systems and documents accounts per PHS policies.
  • Identifies and reports insurance payor issues with supporting documentation to leadership.
  • Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
  • Cross-trains across Patient Accounting functions to support collections and team flexibility.
  • Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
  • Participates in team meetings, communicates proactively, and fosters positive working relationships.
  • Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.

Qualifications:
  • High School diploma or GED required; less than one year of healthcare clerical or customer service experience preferred.
  • Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
  • Proficient in Microsoft Office; able to manage high-volume workloads in a fast-paced, ever-changing environment.
  • Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).
  • Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

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About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

Social media

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