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Remote Collections Agent Jobs in Virginia (NOW HIRING)

Alliance iCommunications

Vice President, Sales

Hampton, VA · On-site +1

$150K - $200K/yr

Remote within the United States * Strong preference for candidates based in California or on the U ... agent assist, analytics, digital collections, fraud/KYC/AML support, back-office) into clear ROI ...

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Remote Collections Agent information

What is a remote collections agent?

Remote Collections Agents are professionals who work from home or another remote location to contact customers and collect overdue payments for businesses or organizations. Their primary duties include reaching out to customers via phone, email, or chat, negotiating payment arrangements, and maintaining accurate records of interactions. They must have strong communication and negotiation skills, as well as the ability to work independently and meet performance targets. This role often requires knowledge of relevant laws and regulations regarding debt collection.

What skills and qualifications are needed to be a remote collections agent?

To thrive as a Remote Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call center telephony tools is typically required. Excellent communication, patience, and resilience are vital soft skills for handling sensitive conversations and maintaining professionalism. These abilities are essential for efficiently recovering debts while preserving customer relationships and meeting compliance standards.

What challenges do remote collections agents face and how can they be managed?

Remote Collections Agents often encounter challenges such as difficulty establishing rapport with customers over the phone or through digital channels and handling objections or emotional responses during sensitive financial conversations. To manage these challenges, agents can utilize strong communication skills, practice empathy, and follow structured call scripts provided by their organization. Regular training sessions and team meetings also help agents stay updated on best practices and provide a support network for sharing effective strategies. Additionally, using CRM tools to track customer interactions can improve efficiency and outcomes.

What is the difference between Remote Collections Agent vs Remote Debt Collector?

AspectRemote Collections AgentRemote Debt Collector
CredentialsHigh school diploma, some roles may require collections or customer service experienceHigh school diploma, often similar experience in collections or customer service
Work EnvironmentHome-based, call center or office settingHome-based, call center or office setting
Industry UsageFinancial institutions, healthcare, telecomsFinancial services, debt recovery agencies
Job FocusManaging accounts, customer communication, payment arrangementsRecovering unpaid debts, negotiating settlements

Remote Collections Agents and Remote Debt Collectors share similar credentials and work environments, often operating from home within financial or service industries. The main difference lies in their focus: Collections Agents handle ongoing account management and customer relations, while Debt Collectors focus specifically on recovering unpaid debts. Both roles require strong communication skills and familiarity with collections processes, making them closely related but distinct positions within the debt recovery field.

What cities in Virginia are hiring for Remote Collections Agent jobs?

Cities in Virginia with the most Remote Collections Agent job openings:

Infographic showing various Remote Collections Agent job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Remote Insurance Sales Agent

Newport News, VA • Remote

Globe Life
Insurance Services • 1 - 5K employees
Learn more about Globe Lifeexternal

$69K - $150K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Benefits sales representative

Your next sales career opportunity could be waiting. The Estep Agency is looking for motivated, outgoing, and growth-minded individuals to join our team as benefits sales representatives.

In this role, you'll work directly with individuals and families to understand their needs and help provide insurance and benefits solutions designed to protect what matters most. You'll have the opportunity to build client relationships, develop your sales skills, and grow within a performance-driven organization.

Previous sales experience is welcome, but not required. We provide training and resources to help the right candidates develop the skills needed to succeed.

Principal duties and responsibilities

  • Client consultations - Connect with prospective clients to understand their needs and goals.
  • Sales presentations - Educate clients on available insurance and benefits solutions.
  • Relationship management - Build and maintain strong relationships with clients.
  • Follow-up - Maintain consistent communication with prospective and existing clients.
  • Product knowledge - Learn and stay current on available products, services, and industry requirements.
  • Goal management - Work independently toward individual sales and performance goals.
  • Licensing - Obtain and maintain the state licensing required to sell applicable insurance products.

Preferred skills

  • Self-motivated and goal-oriented
  • Strong communication and interpersonal skills
  • Coachable and willing to learn
  • Ability to manage time effectively
  • Comfortable working independently
  • Interest in helping others
  • Positive attitude and strong work ethic
  • High level of integrity
  • Previous sales or customer-facing experience is preferred, but not required

Why work with us

  • Training and development - Learn through structured training and ongoing professional development designed to help you succeed.
  • Uncapped earning potential - Your performance determines your earning potential.
  • Career growth - Opportunities for continued professional development and advancement based on performance.
  • Remote flexibility - Work virtually while managing your schedule, client relationships, and performance goals.

Compensation and growth

This is a commission-only sales position with average first-year earnings of $65,000+ and uncapped earning potential based on performance. Training and professional development are provided. State and federal laws require licensing to sell certain insurance products, and candidates must be willing and able to obtain the appropriate license.

Work location

Remote / virtual

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs