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Remote Collections Agent Jobs in Florida (NOW HIRING)

ADT

Remote Collections Specialist

Jacksonville, FL · On-site +1

$20/hr

... collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a remote setting * Multi Computer-screen ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Collections Agent who can combine empathy, professionalism, and negotiation skills to help ...

Credit Wise Recovery Solutions

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home. At CWR, your earning ...

NRG MGMT LLC

Collections Specialist

Lake Worth, FL · On-site +1

$16.50 - $22.25/hr

Collections Specialist on site in Boca Raton, FL Department: Collections Reports To: Collections ... Work Environment Office or remote work environment, depending on company policy. Fast-paced ...

Coral Connect LLC

Collections Specialist

Boca Raton, FL · Remote

$17.50 - $23.75/hr

Collections Specialist - Pharmacy & AIC Infusion Company Bio: Coral Connect, LLC ("Coral") is a ... Location: Remote with limited travel to client locations, internal business meetings, and other ...

Coral Connect LLC

Collections Specialist

Boca Raton, FL · On-site +1

$17.50 - $23.75/hr

Collections Specialist - Pharmacy & AIC Infusion Company Bio: Coral Connect, LLC ("Coral") is a ... Location: Remote with limited travel to client locations, internal business meetings, and other ...

Archer Lewis

Collections Associate - Corporate

Miami, FL · On-site +1

$23.50 - $26.50/hr

What You'll Do The Collections Associate plays a key role in supporting the accounts receivable and ... Fully Remote * Base salary of $23.50-$26.50 plus discretionary bonus (exact amount will be ...

Accendra

Collections Representative

Tallahassee, FL · Remote

$16.75 - $17.25/hr

This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other ...

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Remote Collections Agent information

What is a remote collections agent?

Remote Collections Agents are professionals who work from home or another remote location to contact customers and collect overdue payments for businesses or organizations. Their primary duties include reaching out to customers via phone, email, or chat, negotiating payment arrangements, and maintaining accurate records of interactions. They must have strong communication and negotiation skills, as well as the ability to work independently and meet performance targets. This role often requires knowledge of relevant laws and regulations regarding debt collection.

What skills and qualifications are needed to be a remote collections agent?

To thrive as a Remote Collections Agent, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call center telephony tools is typically required. Excellent communication, patience, and resilience are vital soft skills for handling sensitive conversations and maintaining professionalism. These abilities are essential for efficiently recovering debts while preserving customer relationships and meeting compliance standards.

What challenges do remote collections agents face and how can they be managed?

Remote Collections Agents often encounter challenges such as difficulty establishing rapport with customers over the phone or through digital channels and handling objections or emotional responses during sensitive financial conversations. To manage these challenges, agents can utilize strong communication skills, practice empathy, and follow structured call scripts provided by their organization. Regular training sessions and team meetings also help agents stay updated on best practices and provide a support network for sharing effective strategies. Additionally, using CRM tools to track customer interactions can improve efficiency and outcomes.

What is the difference between Remote Collections Agent vs Remote Debt Collector?

AspectRemote Collections AgentRemote Debt Collector
CredentialsHigh school diploma, some roles may require collections or customer service experienceHigh school diploma, often similar experience in collections or customer service
Work EnvironmentHome-based, call center or office settingHome-based, call center or office setting
Industry UsageFinancial institutions, healthcare, telecomsFinancial services, debt recovery agencies
Job FocusManaging accounts, customer communication, payment arrangementsRecovering unpaid debts, negotiating settlements

Remote Collections Agents and Remote Debt Collectors share similar credentials and work environments, often operating from home within financial or service industries. The main difference lies in their focus: Collections Agents handle ongoing account management and customer relations, while Debt Collectors focus specifically on recovering unpaid debts. Both roles require strong communication skills and familiarity with collections processes, making them closely related but distinct positions within the debt recovery field.

What cities in Florida are hiring for Remote Collections Agent jobs?

Cities in Florida with the most Remote Collections Agent job openings:

Infographic showing various Remote Collections Agent job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Remote Collections Specialist

Orlando, FL • On-site, Remote

BCA Financial Services Inc
Finance and Insurance • 51 - 200 employees
Learn more about BCA Financial Services Incexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
$17/hour + Monthly Commission Full-Time Monday-Friday Make an impact-while working from home.
Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping consumers navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support-you bring the drive to succeed.
What We Offer:
  • $17/hour + monthly commission opportunities
  • Consistent Monday-Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You'll Do:
  • Talk with consumers to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment and payment plans.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)

Requirements
Qualifications:
  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:
  • Must reside in: FL, MO, SC, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
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Salary Description
$17.00 Per Hour

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