Remote Collection Jobs in Rockwall, TX (NOW HIRING)

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Collection & Monitoring Analyst is a part of UnitedHealth Groups Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations.

The analyst works under the direction of senior intelligence staff and contributes to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Strong online research skills, attention to detail, and familiarity with social media and digital platforms are essential for success in this role.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Persons of Interest (POI) Investigation Support:
  • Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources.
  • Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures.
  • Assist senior analysts with background research, timeline development, and activity tracking related to POIs.
  • Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information.
  • Maintain clear and accurate case notes, source citations, and supporting documentation.
• Online Threat Intelligence Monitoring:
  • Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization.
  • Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators.
  • Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations.
  • Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows.
• Intelligence Reporting & Operations Support:
  • Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders.
  • Support real-time or near-real-time monitoring during security events or incidents as directed.
  • Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately.
  • Follow established workflows, documentation standards, and information handling requirements.
  • Contribute to team metrics, reporting accuracy, and continuous improvement efforts.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age OR older
• 1-2 years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional).
• Understanding of OSINT principles and ethical use of publicly available information.
• Familiarity with major social media platforms and online communities as information sources.
• Written communication skills with the ability to produce clear, structured, and objective reports.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
• Ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment.
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

Preferred Qualifications:

• Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations.
• Exposure to social media monitoring, online research tools, or threat-related analysis.
• Experience working in a security operations center, monitoring function, or investigative support role.
• Familiarity with documenting research findings and maintaining audit-ready notes.

Soft Skills:

• Attention to detail and commitment to accuracy.
• Professional judgment and discretion when handling sensitive information.
• Ability to work effectively as part of a team while following guidance from senior staff.
  Clear communicator who can summarize findings without speculation or bias.
• Willingness to learn and develop OSINT and intelligence analysis skills over time.

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.