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Remote Collection Jobs in Pontiac, MI (NOW HIRING)

Anchor QEA

Environmental Field Lead

Detroit, MI · Remote

Remote, MI Job Type: Regular Full-time, non-exempt Whats the Opportunity? Anchor QEA is seeking a ... Perform field data collection using digital field technologies (tablets, GPS, specialized ...

Huntington

Special Assets Rep-Senior

Detroit, MI · On-site +1

$70K - $140K/yr

Analyzes financial plans, negotiates loan collection or restructuring, and recommends/oversees ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Special Assets Rep-Senior

Detroit, MI · On-site +1

$70K - $140K/yr

Analyzes financial plans, negotiates loan collection or restructuring, and recommends/oversees ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Senior Special Assets Representative

Detroit, MI · On-site +1

$70K - $140K/yr

Analyzes financial plans, negotiates loan collection or restructuring, and recommends/oversees ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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See Pontiac, MI salary details

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How much do remote collection jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote collection in Pontiac, MI is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.89 per hour, depending on experience, location, and employer.

What is a Remote Collection job?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Collection position, and why are they important?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a Remote Collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.
More about Remote Collection jobs
What are popular job titles related to Remote Collection jobs in Pontiac, MI? For Remote Collection jobs in Pontiac, MI, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Pontiac, MI look for? The top searched job categories for Remote Collection jobs in Pontiac, MI are:
What cities near Pontiac, MI are hiring for Remote Collection jobs? Cities near Pontiac, MI with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Pontiac, MI as of May 2026, with employment types broken down into 82% Full Time, 14% Part Time, 3% Temporary, and 1% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $44,341 per year, or $21.3 per hour.

Experienced Patient Services Specialist I - Days - Remote (Michigan Residents)

Corporate Services

Troy, MI • Remote

$17.75 - $24.25/hr

Other

Medical, PTO

Posted 27 days ago

Job description

Are you ready to make a difference in patient lives from the comfort or your own home?  In this position you will be providing exceptional customer service to assist patients with their medical bills via phone.  We pride ourselves on one call resolution and provide career growth to those who want to excel.

The hours are as follows with NO weekends required;

  • 930am-6pm Monday through Thursday
  • 830am - 5pm Fridays
  • Training is 6 weeks with hours from 8am-430pm Monday-Friday

The position also offers Health Insurance and paid time off.

GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and 
professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
2. Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
3. Ensures timely responses to pre-collection and bad debt collection agency inquiries. 
4. Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
5. Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
6. Effectively discusses the patients' options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
7. Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances. 
8.  Assists patients with setting up and navigating the online MyChart system.
9.  Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order. 
10.  Analyzes and processes refunds as a result of overpayment. 
11.  Meets system standard quality and productivity expectations. 
12.  Identifies and escalates potential billing error trends to leadership. 
13.  Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors. 
14.  Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
15.  Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
16.  Performs other related duties as assigned

EDUCATION/EXPERIENCE REQUIRED:
High school diploma or G.E.D. equivalent. Associate's degree in Business Administration, Accounting, Billing, Coding, or related field preferred. 
Three (3) years of Call Center experience.
One (1) year of billing (billing and coding) experience.
Six (6) months of remote work experience.
Internet requirement of 25 Mbps and wired. 
Experience in healthcare/medical office customer service strongly preferred.
Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
Ability to remain calm and de-escalate callers, as needed.

Additional Information
  • Organization: Corporate Services
  • Department: CBO - Customer Service
  • Shift: Day Job
  • Union Code: Not Applicable

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