Beckley, WV · Remote
$14 - $14.50/hr
Customer Service Representative (Remote) Pay: * $14.00/hour during training * $14.50/hour once in production Position Overview In this role, you will use your excellent customer service skills ...
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Beckley, WV · Remote
$14 - $14.50/hr
Customer Service Representative (Remote) Pay: * $14.00/hour during training * $14.50/hour once in production Position Overview In this role, you will use your excellent customer service skills ...
$12.87 - $14.43
3% of jobs
$14.43 - $15.99
7% of jobs
$15.99 - $17.55
14% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$17.55 - $19.11
16% of jobs
The median wage is $20.11 / hr.
$19.11 - $20.67
15% of jobs
$20.67 - $22.23
15% of jobs
$22.93 is the 75th percentile. Wages above this are outliers.
$22.23 - $23.79
11% of jobs
$23.79 - $25.35
10% of jobs
$25.35 - $26.91
5% of jobs
$26.91 - $28.47
2% of jobs
$28.47 - $30.03
2% of jobs
$12
$21
$30
A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.
To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.
One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.
$14 - $14.50/hr
Temporary
Posted 4 days ago
Job Description:
Customer Service Representative (Remote)
Pay:
Position Overview
In this role, you will use your excellent customer service skills, patience, and compassion to answer inbound calls from members regarding their healthcare benefits. You will assist customers by answering questions, providing accurate information, and delivering a positive customer experience.
In addition to your hourly pay, you may have opportunities to earn performance-based incentives. Benefits include medical, dental, vision, 401(k), and paid time off (PTO).
Key Responsibilities
Qualifications
Work-from-Home Requirements
Internet
Equipment
You will provide:
Company will provide:
If you're passionate about helping others and delivering outstanding customer service, we'd love to hear from you!
Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.