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Remote Collection Jobs in Puerto Rico (NOW HIRING)

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What is a Remote Collection job?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Collection position, and why are they important?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a Remote Collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.
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Remote Collection jobs near you

Senior Billing Specialist (Remote)

Capitol Bridge, LLC

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Senior Billing Specialist (Remote)

Capitol Bridge is currently seeking a candidate for a full-time Senior Billing Specialist role. This role will be a significant addition to the accounting team with responsibilities for complex government invoicing and accounting practices. Prepare invoices for all types of Government contracts, research and resolve billing discrepancies to ensure invoice accuracy and completeness, work closely with customers, payroll, and contracts departments to resolve any invoicing and collection issues, while collaborating with the Controller and the accounting team on AR Aging, billing, and balance sheet reconciliations. This position requires an individual to thrive and lead in a fast-paced environment where workflows change and move rapidly, forcing you to quickly adapt to new circumstances or juggle multiple daily tasks and deadlines.

Responsibilities:
  • Ownership of the full-cycle invoicing process to ensure timely and accurate customer billings and collections.
  • Work with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills.
  • Review and analyze Job Cost Reports for invoice validation and research discrepancies.
  • Establish procedures, routines, and related documentation regarding billing and contract maintenance.
  • Identify and research invoicing issues, including customer rejections and short paid invoices, and provide guidance and resolution, as appropriate.
  • Assist in managing the collection of customer invoices, including contacting customers to resolve delays in invoices and payment processing.
  • Analyze and reconcile receivables and unapplied receipts monthly and ensure timely resolution.
  • Assists in implementing processes and procedures that will improve efficiency and strengthen internal controls.
  • Excellent customer service skills, positive attitude, attention to detail, accountability to complete work assigned independently with urgency, and the ability to balance multiple tasks.
  • Support internal & external audits related to the A/R function and other functions as needed.
  • Support the Controller and the accounting team with month end activities and other general accounting duties as assigned.
Basic Qualifications:
  • At least 5 years’ Government Contract Billings experience.
  • Must have proven experience ensuring that all allowable costs are invoiced to the customers.
  • At least 3 years of experience in billings on different types of government contracts, such as Time & Materials (T&M), Cost Plus Fixed Fees (CPFF), Cost Plus Award Fees (CPAF), Firm Fixed Price (FFP), Estimate to Complete (ETC)
  • Minimum 5 years’ experience in accounting for a government contractor
  • Minimum 5 years’ experience with Jamis or Unanet  accounting systems.
  • Bachelors’ degree in related field or equivalent work experience
  • Must have proven initiative and ability to multi-task, solve problems, and self-prioritize.


Preferred Qualifications:
  • Ability to handle impromptu requests in a timely manner.
  • Excellent verbal and written communications skills
  • Excellent organizational and time management skills
  • Strong working knowledge of Microsoft Office Suite applications, specifically Excel
  • Flexibility and ability to meet deadlines and perform in a fast-paced collaborative work environment.
Excellent Benefits Plan Includes:

  • Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
  • Company sponsored Life Insurance.
  • 401K Retirement plan.
  • Generous PTO
  • Employee Assistance Program
  • Paid Holidays


Successful candidates will be subject to a background check and/or drug screening.
Reasonable Accommodation:
If you require alternative application or screening methods, don't hesitate to contact us directly to request accommodation. We strive to ensure that all individuals can perform their job duties satisfactorily, and reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the role. Other duties may be assigned as necessary.
EEO Statement:
Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Federal Contractor and E-Verify compliant.


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