Join Paradigm as a Return-to-Work Coordinator in a fully remote role with typical business hours. In this position, you will help connect injured workers with meaningful transitional duty opportunities while building strong relationships with nonprofit partners and supporting a smooth, positive experience for everyone involved. We are seeking someone who is organized, customer-focused, and energized by managing multiple priorities in a collaborative environment. The hourly pay range for this role is $21.06 to $23.00, depending on experience and qualifications.
Responsibilities:
- Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
- Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
- Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letter, creating driving instructions, and setting up the time tracking process.
- Maintain internal database of nonprofit transitional work sites.
- Communicates challenges with placement process to Transitional Return to Work Specialist to strategize next steps.
- Accurately document time and case activity on individual files in case management software (Alarisware)
- Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management
- Performs other duties as necessary and assigned
- Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
- Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
- Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.
- By effectively fulfilling these responsibilities, the Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.
Qualifications:
- Training program is designed to equip you with the knowledge and skills needed to excel in your role. The program spans 8-12 weeks and includes: Classroom instructions, On-the-Job Shadowing and Mentoring.
- Associate or bachelor’s degree
- Must be comfortable with heavy phone work
- Customer Service Experience
- Ability to manage competing priorities
- Ability to work in a fast-paced work environment
- Ability to meet expected deadlines
- Critical thinking skills and creative problem solving
- Computer skills with proficiency in Microsoft Office programs—Word, and Excel
- Exceptional communication skills both written and verbal
- Exceptional organization and time management skills