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Remote Cold Case Investigator Jobs in Texas (NOW HIRING)

PharmaCord LLC

Executive Case Manager (Remote)

Austin, TX · Remote

$19.75 - $25.50/hr

Performs post Benefits Investigation calls to patients and/or physicians explaining coverage ... Personalized Case Management * Provides personalized case management to patients and HCPs including ...

Valeris

Executive Case Manager (Remote)

Austin, TX · Remote

$19.75 - $25.50/hr

Performs post Benefits Investigation calls to patients and/or physicians explaining coverage ... Personalized Case Management * Provides personalized case management to patients and HCPs including ...

ConnectMed360

Oncology Case Manager

Houston, TX · On-site +1

$60K/yr

This position is Full-Time , Remote , working Monday - Friday starting out 9:30am to 6:00pm then ... Comprehensively understand the benefits investigation process, insurance plans, and available ...

Sky Zone LLC

Incident Investigation Analyst

Dallas, TX · On-site +1

CircusTrix dba Sky Zone Incident Investigation Analyst Full-Time Hybrid in Dallas, TX, or Remote in ... Respond to internal requests regarding investigation status, documentation, and case information.

Pavago

Sales Development Representative

Austin, TX · Remote

Sales Development Representative (SDR - Outbound Sales, Lead Generation, Cold Calling - Remote, U.S ... Personalize outreach based on industry, persona, and use case Outbound Outreach * Execute 60-100 ...

Pavago

Sales Development Representative

Austin, TX · On-site +1

Sales Development Representative (SDR - Outbound Sales, Lead Generation, Cold Calling - Remote, U.S ... Personalize outreach based on industry, persona, and use case Outbound Outreach * Execute 60-100 ...

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Remote Cold Case Investigator information

What is a remote cold case investigator?

A Remote Cold Case Investigator is a professional who examines unsolved criminal cases, often involving homicides or missing persons, from a location outside of a traditional police department or field setting. They review case files, analyze evidence, and collaborate with law enforcement agencies using digital tools and databases. Their goal is to find new leads, re-examine evidence with current technology, and assist in solving cases that have remained unresolved for years. Working remotely allows them to provide their expertise from anywhere, making use of secure digital communication and research methods.

How do remote cold case investigators typically collaborate with law enforcement and other team members when working from a distance?

Remote Cold Case Investigators often rely on secure digital communication tools, such as video conferencing, encrypted email, and case management software, to coordinate with law enforcement agencies and multidisciplinary teams. Regular virtual meetings are held to discuss case progress, share findings, and strategize next steps. Investigators may also access digital databases and cloud-based evidence repositories to review case files and forensic data remotely. Building strong relationships and maintaining clear communication are essential for overcoming the challenges of working off-site while ensuring thorough and cohesive investigations.

What are the key skills and qualifications needed to thrive as a remote cold case investigator, and why are they important?

To thrive as a Remote Cold Case Investigator, you need strong analytical skills, experience in criminal investigations, and a relevant degree in criminal justice or forensic science. Familiarity with digital forensics tools, case management software, and access to law enforcement databases is typically required. Exceptional attention to detail, persistence, and effective communication are crucial soft skills for reviewing evidence and collaborating with various agencies. These skills and qualities are vital to uncovering new leads, solving complex cases, and ensuring justice is served in unresolved investigations.

What are the most commonly searched types of Cold Case Investigator jobs in Texas?

The most popular types of Cold Case Investigator jobs in Texas are:

What are popular job titles related to Remote Cold Case Investigator jobs in Texas?

For Remote Cold Case Investigator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Cold Case Investigator jobs in Texas look for?

The top searched job categories for Remote Cold Case Investigator jobs in Texas are:

What cities in Texas are hiring for Remote Cold Case Investigator jobs?

Cities in Texas with the most Remote Cold Case Investigator job openings:

Remote Cold Case Investigator jobs near you
Infographic showing various Remote Cold Case Investigator job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Executive Case Manager (Remote)

PharmaCord LLC

Austin, TX • Remote

$19.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

PharmaCord rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

270th of 500 rated business services

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
The Executive Case Manager provides expertise on insurance coverage and common access and reimbursement challenges affecting patients, healthcare providers and clients. The Executive Case Manager responsibilities include education on the access and reimbursement support tools available from PharmaCord and participating program, advising HCPs and/or patients and caregivers on the benefits and program eligibility for a specific patient, and educating HCP offices on Payor processes and procedures.
Key Responsibilities:
  • Relationship Management
    • Builds trusted relationships with patients, prescribers, and appropriate client stakeholders regarding reimbursement inquiries and challenges through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients.
  • Manages all relationships in a manner that adheres to all relevant laws, regulations, program-specific operating procedures and industry standards related to access and affordability, including HIPAA and insurance guidelines.
    • Managed through call/contact center structure, this role supports inbound and outbound calls to patients, caregivers, specialty pharmacies and healthcare professionals.
    • Performs post Benefits Investigation calls to patients and/or physicians explaining coverage options and next steps in the access journey.
    • Manages all client inquiries and as appropriate, such as case specific statuses.
    • Manages HCP inquiries, as applicable, pursuant to business rules.
  • All communications with the client's field teams will remain compliant and adhere to ways of working protocols outlined between PharmaCord and the client teams. Inbound Call Management
    • Manages inbound calls as directed by the program-approved FAQs.
    • Triage patients to internal or external resources as appropriate.
  • Personalized Case Management
    • Provides personalized case management to patients and HCPs including outbound communication to HCPs, specialty pharmacies and patients to communicate benefit coverage and/or appropriately help drive next steps in obtaining coverage and/or access to prescribed medicine. All communications for case management will follow the guidelines set forth for the program and only provide information publicly available and/or outlined in the patient insert.
    • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed.
    • Identifies and communicates patient's plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions.
    • Serves as a subject matter expert to internal team as required and appropriate.
    • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and HCPs to follow up on proper submission and/or outcome.
    • Coordinates nurse teach with nurse educators, as applicable to program
    • Supports adherence services as applicable to program.
    • Identifies peer support resources for patients.
    • Proactively communicates needs for reverification of prior authorization or re-enrollment.
    • Identifies and reports adverse events, product complaints, special situation reports and/or medical inquiries received in accordance with program operating procedures and the Business Rules
    • Documents all activities within the PharmaCord Lynk system, maintaining detailed records of reimbursement activities, including claims status, payments, and appeals.
    • Generate reports and analysis as needed to identify trends and opportunities for improvement.in accordance with business requirements.
  • Utilize Valeris' values as the driving force behind the team's success
  • On time adherence to training deadlines for all corporate policies and procedures
  • Ensure all SOPs are followed with consistency
  • Perform additional tasks or projects as assigned

Qualifications:
  • Completion of Bachelor's degree (or higher) required. Degree in healthcare administration, social science or similar related fields is strongly preferred. In lieu of a degree, five plus years of experience in insurance reimbursement, patient access, direct patient care, and/or patient education is required.
  • Two years of experience in insurance reimbursement, patient access, direct patient care, and/or patient education is required.
  • Minimum two years of experience in healthcare access delivery or management is strongly preferred.
  • Will consider other certifications and five or more consecutive years of experience in relevant field. Certification examples include PACS (Prior Authorization Certified Specialist), CHES (Certified Health Education Specialist) or CCM in healthcare or social science (Certified Case Manager).
  • Strong understanding of medical terminology, coding systems (ICD-10, CPT, HCPCS), and insurance processes.
  • Demonstrated examples of executing within guardrails recognizing urgency and consistently delivering patient centric results.
  • Excellent attention to detail and organizational skills.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Effective written and verbal communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
  • Demonstrates the ability to think critically and issue resolution.
  • Knowledge of healthcare compliance regulations, including HIPAA and Medicare/Medicaid guidelines.
  • Bi-lingual candidate welcomed

Physical Demands & Work Environment
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com

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