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Remote Cloud Support Jobs in Rochester, NY (NOW HIRING)

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Remote Cloud Support information

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How much do remote cloud support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote cloud support in Rochester, NY is $62.05, according to ZipRecruiter salary data. Most workers in this role earn between $52.88 and $70.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Rochester, NY? The most popular types of Cloud Support jobs in Rochester, NY are:
What are popular job titles related to Remote Cloud Support jobs in Rochester, NY? For Remote Cloud Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Rochester, NY look for? The top searched job categories for Remote Cloud Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Cloud Support jobs? Cities near Rochester, NY with the most Remote Cloud Support job openings:
Human Resource Technology Analyst (Contractor)

Human Resource Technology Analyst (Contractor)

onsemi

Livonia, NY • On-site, Remote

Full-time

Posted 25 days ago


Onsemi rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

onsemi is seeking a highly motivated and selfdriven professional to join its HR Technology team in Korea. The Human Resource Technology (HRT) Analyst will be responsible for the effective management, maintenance, and optimization of HR systems, with a strong emphasis on Payroll processing and Oracle Fusion Human Capital Management (HCM).

This role plays a critical part in ensuring payroll accuracy, system integrity, and compliance with local labor regulations, while supporting seamless integration and continuous improvement of HR technologies to align with and enable organizational objectives.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

Qualifications

  • Bachelor's degree in Information Technology or related field.
  • 1-2 years' experience supporting HR systems and processes, preferably in multiple disciplines with any HCM application preferably Oracle Fusion HCM focusing on Payroll processing and administration.
  • Strong understanding of payroll processes, compliance requirements, and HR operations.
  • Technical proficiency in HR systems, data management, and reporting tools.
  • Analytical mindset with problem-solving skills and attention to detail.
  • Experience in Learning Management and Timekeeping systems will be considered as an advantage.
  • Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, and Outlook; advanced excel skills at a proficiency level.
  • Excellent communication and interpersonal skills
  • Proficiency in English communication at an intermediate level or higher is required to ensure effective collaboration on global projects
  • Strong customer service orientation. High energy and passion for interaction with people.
  • Able to work with cross-functional, global/remote teams across multiple time zones
  • Strong analytical skills and attention to detail
  • Able to work in a highly collaborative environment.

Preferred Skills

  • Experience with system integrations (ERP, time & attendance, benefits platforms).
  • Knowledge of SQL, reporting tools, or HR analytics platforms.
  • Familiarity with global payroll practices (if applicable).
  • Project management experience in HR technology implementations

Key Responsibilities

  • System Administration & Support
    • Configure, maintain, and troubleshoot, particularly Payroll system and Oracle Fusion HCM Core HR 
    • Serve as the primary point of contact for HR system issues, enhancements, and upgrades for KR sites
    • Ensure data integrity, accuracy, and security between Oracle Fusion HCM and Payroll systems 
    • Provide secondary support for Learning Management by administering the LMS to ensure effective course delivery, compliance tracking, and accurate reporting of employee training records.
  • Payroll Management
    • Understand and oversee end-to-end payroll processing, ensuring compliance with local labor laws and organizational policies.
    • Collaborate with Finance and HR teams (if required) to reconcile payroll data and resolve discrepancies.
    • Generate payroll reports and analytics for management decision-making.
  • Process Improvement
    • Identify and recommend new approaches, policies, and procedures to drive continuous improvements in departmental efficiency and employee experience
    • Support system integrations with other enterprise applications (e.g., payroll, Oracle HCM, Timekeeping and others).
  • Compliance & Reporting
    • Ensure payroll and HR data comply with statutory requirements and internal audit standards.
    • Prepare and deliver regular reports on payroll, workforce analytics, and HR metrics.
    • Stay updated on regulatory changes affecting payroll and HR systems.
  • Training & Collaboration
    • Provide training and guidance to HR staff and end-users on Oracle Fusion HCM functionalities.
    • Collaborate with IT, HR, and external vendors to deliver system upgrades and enhancements.
    • Act as a liaison between HR and technical teams to translate business needs into system solutions.

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