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Remote Cloud Support Jobs in Rochester, NY (NOW HIRING)

Mindex

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base. * Deployment Support: Assist in managing CI/CD ...

Mindex

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base. * Deployment Support: Assist in managing CI/CD ...

Mindex

Cloud Engineer - Remote

Rochester, NY · On-site +1

$7K - $120K/yr

Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base. * Deployment Support: Assist in managing CI/CD ...

Deloitte

GCP Engineer

Rochester, NY · On-site +1

Develop and support cloud-based data pipelines, platform components, and environment setup ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Deloitte

GCP Manager

Rochester, NY · On-site +1

... cloud services, infrastructure architecture, and data platform components * Support existing data ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Deloitte

Databricks Engineer

Rochester, NY · On-site +1

... support Databricks environments across Microsoft Azure, Amazon Web Services, and Google Cloud ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Deloitte

Databricks Manager

Rochester, NY · On-site +1

... Cloud Platform, including integrations * Provide hands-on support for Databricks development ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Maximus

System Test Engineer

Rochester, NY · Remote

This position is remote and requires an active Secret clearance or higher. Maximus TCS (Technology ... cloud-hosted environments - Performs additional technical and testing duties as required to support ...

Maximus

System Test Engineer

Geneseo, NY · Remote

This position is remote and requires an active Secret clearance or higher. Maximus TCS (Technology ... cloud-hosted environments - Performs additional technical and testing duties as required to support ...

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How much do remote cloud support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote cloud support in Rochester, NY is $62.05, according to ZipRecruiter salary data. Most workers in this role earn between $52.88 and $70.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Rochester, NY? The most popular types of Cloud Support jobs in Rochester, NY are:
What are popular job titles related to Remote Cloud Support jobs in Rochester, NY? For Remote Cloud Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Rochester, NY look for? The top searched job categories for Remote Cloud Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Cloud Support jobs? Cities near Rochester, NY with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you
Cloud Engineer - Remote

Cloud Engineer - Remote

Mindex

Rochester, NY • Remote

$7K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 hours ago

Job description

With more than 30 years in business, Mindex is a software product and professional services company with a proven history of delivering impactful solutions. We specialize in agile software development, cloud and data services, and the creation of innovative, homegrown products.

Our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up—giving us real‑world experience designing, scaling, and supporting modern software systems.

We’re proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our client base and #ROCstar team continue to grow, we’re expanding our sales organization and looking for motivated professionals ready to make an impact.

What You'll Do

  • Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards.
  • Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation.
  • Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base.
  • Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle.
  • Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users.
  • Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture.
  • Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency.
  • Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution.
  • Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team’s documentation and helping to refine internal operational processes.
  • Availability: Participate in a team on-call rotation and perform scheduled after-hours technical work to support platform stability and high-priority maintenance.

Requirements

Skills & Competencies:

  • Strong understanding of cloud security principles and best practices.
  • Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
  • Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance.
  • Strong scripting skills in PowerShell and Python to automate operational tasks.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong focus on exceptional customer service.
  • Aptitude and desire to work in a highly collaborative, self-organizing, team environment.
  • Highly organized & accurate.

Education & Experience:

  • AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience.
  • 2+ years of hands-on experience with cloud infrastructure and services.

Licenses & Certifications:

  • AWS Certified CloudOps Engineer - Associate or equivalent certification is highly desired.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Occasional lifting of up to 10 lbs

Work Authorization

  • Applicants must be authorized to work for any employer in the U.S. Mindex is unable to sponsor, or take over sponsorship of, an employment visa at this time.

Benefits

  • Health insurance
  • Paid holidays
  • Paid time off
  • 401k retirement savings plan and company match with pre-tax and ROTH options
  • Dental insurance
  • Vision insurance
  • Employer paid disability insurance
  • Life insurance and AD&D insurance
  • Employee assistance program
  • Flexible spending accounts
  • Health savings account with employer contributions
  • Accident, critical illness, hospital indemnity, and legal assistance
  • Adoption assistance
  • Domestic partner coverage

Mindex Perks

  • Tickets to local sporting events
  • Teambuilding events
  • Holiday and celebration parties

Professional Development

  • Leadership training
  • License to Udemy online training courses
  • Growth opportunities

The salary range for this role reflects a wide range of factors including skill set, experience, training, and internal equity. It is not typical for individuals to be hired at the top of the range.

Base salary: $70,00 - $120,000