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Remote Cloud Support Jobs in Rochester, NY (NOW HIRING)

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Data Engineer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... custom software, cloud, data, and AI solutions. We combine deep technical expertise with a ...

Mindex

Data Engineer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... custom software, cloud, data, and AI solutions. We combine deep technical expertise with a ...

Mindex

Data Engineer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Develop and support data ingestion pipelines using tools such as Informatica, Fivetran, or Openflow ... custom software, cloud, data, and AI solutions. We combine deep technical expertise with a ...

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Data Architect - Remote

Rochester, NY · Remote

$120K - $173K/yr

Lead and mentor a team of data engineers, providing technical direction, coaching, and support for ... cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture ...

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Data Architect - Remote

Rochester, NY · Remote

$120K - $173K/yr

Lead and mentor a team of data engineers, providing technical direction, coaching, and support for ... cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · Remote

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · On-site +1

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture ...

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · Remote

Develop Oracle CPQ integrations using APIs to support AI-assisted quoting workflows and downstream ... cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture ...

Deloitte

Hospital Billing Coordinator

Rochester, NY · Remote

$50K - $60K/yr

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... cloud infrastructure. These solutions are powered by engineering for business advantage ...

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Remote Cloud Support information

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How much do remote cloud support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote cloud support in Rochester, NY is $62.05, according to ZipRecruiter salary data. Most workers in this role earn between $52.88 and $70.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Rochester, NY? The most popular types of Cloud Support jobs in Rochester, NY are:
What are popular job titles related to Remote Cloud Support jobs in Rochester, NY? For Remote Cloud Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Rochester, NY look for? The top searched job categories for Remote Cloud Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Cloud Support jobs? Cities near Rochester, NY with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you
Remote Support Professional

Remote Support Professional

Heritage Christian Services

Rochester, NY • On-site, Remote

$21.40/hr

Other

Posted 15 days ago

Heritage Christian Services rating

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Overview
Be part of an exciting new venture in promoting independence and opportunities for growth with the people we support. Full time and part time opportunities are available working from 10pm-6am at a remote location supported by Heritage Christian Services.
Under the direction of the Remote Support Manager, the Remote Support Professional (RSP) provides remote support services from a Heritage Christian Services-designated location. This position does not operate from a home-based setting. The RSP delivers services through active monitoring, as-needed (PRN) supports, and emergency response. The RSP monitors individuals to support environmental stability while promoting increased independence and autonomy. All duties are performed in support of the mission, vision, and values of Heritage Christian Services, Inc.
Pay for this position: $21.40 / hr
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
  • Monitors people supported and provides support in areas related to health, medication, safety and daily living
  • Empowers people supported to make independent decisions and provide emergency backup as needed
  • Responds to emergency requests from people supported, and as needed, escalates to emergencies by implementing agency emergency calling procedures and potential to provide back-up in-person staffing
  • Notifies and coordinates with emergency services when required
  • Troubleshoots technology issues with remote support systems in the homes
  • Provides ongoing training with technology to people supported to engage them to utilize in-home devices
  • Monitors wearable devices when people supported are away from home and provides assistance and interventions as needed
  • Provides in-service training and consultation to supported people and their care/parents/guardians on technology, including the use of remote support systems
  • Provides remote support to people supported remotely throughout assigned programs on caseload
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Demonstrates reasonable decision making even when dealing with emotional topics
  • Ensures timely and accurate documentation of services
  • Completes and attends all scheduled and trainings required by Heritage Christian Services. Participates in in-service sessions and other staff training sessions, implementing new procedures.
  • Maintains the privacy and confidentiality of each person's personal information in accordance with HIPAA
  • Prevents, recognizes and reports abuse

Qualifications
  • Minimum of High School diploma or equivalency
  • Valid driver's license that is following Heritage Christian Services' motor vehicle record standards, and reliable transportation to and from work
  • Experience working with individuals with intellectual and/or developmental disabilities (IDD) is preferred. Candidates must demonstrate the ability to work effectively and collaboratively with a diverse population. A minimum of one (1) year of relevant experience is required.
  • Must demonstrate effective verbal and written communication skills
  • Intermediate knowledge of technology systems utilized by the agency is required, including payroll platforms and electronic medical record (EMR) systems. Candidates must demonstrate the ability to effectively navigate, interpret, and utilize these systems in support of program and operational responsibilities.

WORKING CONDITIONS: Remote support staff work in a changing environment that adjusts to the needs of the people served. The environment may be fast paced with interruptions, distractions and deadlines. Direct support staff need to be flexible, attentive and be able to adjust to changing needs. Depending on the needs of people served, the work can be physically demanding including transferring or supporting people with mobility needs, lifting or moving items up to 50 pounds, walking or standing and sitting for extended periods of time. Hours vary based on assignment; may include variety of shifts and overnight hours
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

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