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Remote Cloud Support Jobs in Bothell, WA (NOW HIRING)

Wsgr

Principal Cloud Infrastructure Engineer

Seattle, WA · On-site +1

$147.05K - $198.95K/yr

This role can be hybrid or virtual/remote. Essential Duties and Responsibilities: * Act as the ... support, and vendor roadmaps. * Perform root cause analysis to quickly recover from service ...

Sonar

Global Cloud Alliances Leader

Seattle, WA · Remote

$57 - $76.25/hr

Rooted in the open source community, Sonar's solutions support over 30 programming languages ... The successful candidate will possess a deep understanding of the AWS, Azure and Google Cloud ...

Sonar

Global Cloud Alliances Leader

Seattle, WA · On-site +1

$63.50 - $84.75/hr

Rooted in the open source community, Sonar's solutions support over 30 programming languages ... The successful candidate will possess a deep understanding of the AWS, Azure and Google Cloud ...

Diverse Lynx

AI/ML Engineer

Redmond, WA · Remote

$120K/yr

Remote Look for Only $No Visa Sponsership$ / GC / GC - EAD Full-time The pay range for this role is ... supporting AI and analytics use cases * Deploy, monitor, and optimize solutions in cloud ...

TEEMA

Software Architect

Everett, WA · Remote

$180K - $190K/yr

Staff Software Engineer - Distributed Systems & Cloud (Remote) A fast-growing healthcare technology ... You'll work on distributed systems that support critical healthcare applications while improving ...

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How much do remote cloud support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote cloud support in Bothell, WA is $70.30, according to ZipRecruiter salary data. Most workers in this role earn between $59.90 and $80.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Remote Cloud Support jobs in Bothell, WA? For Remote Cloud Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Bothell, WA look for? The top searched job categories for Remote Cloud Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Cloud Support jobs? Cities near Bothell, WA with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you

Senior Customer Support Engineer (REMOTE)

Upbound - Job Posting

Seattle, WA • On-site, Remote

Full-time

Posted 2 days ago

Job description

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane-a new platform layer that makes infrastructure programmable, autonomous, and composable.
Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale-so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io.
As a Senior Customer Support Engineer at Upbound, you won't just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You'll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the Customer Experience team at Upbound a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function.
In this role, you will:
  • Serve as a primary technical resource for customer inquiries related to Upbound's products Spaces, Cloud, Official Extensions, Marketplace, Registry & More delivering a "wow" experience with every single touch
  • Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause
  • Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way
  • Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution
  • Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience
  • Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology
  • Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team
  • Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impact

You're a good fit if you have:
  • 4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment
  • A natural "helper gene" you're energized by solving problems for others and take personal ownership of customer outcomes
  • Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct
  • Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code
  • Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision
  • A customer-first mindset with a relentless drive to deliver experiences that genuinely delight
  • Solid experience with Kubernetes and cloud-native technologies - including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno)
  • Able to drive root cause analysis independently using observability tooling - Prometheus, Grafana, Loki, or equivalent - without needing Engineering to interpret metrics or traces for you
  • Experience with vulnerability management in containerised environments - triaging CVE severity, assessing blast radius, and communicating risk and remediation timelines to enterprise security teams

It's a plus if you have:
  • Hands-on experience with Upbound and/or Crossplane
  • Familiarity with KCS (Knowledge-Centered Service) practices and methodology
  • Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes
  • Proficiency with Unix-like shells and command-line interfaces
  • Scripting skills in Python, Bash, or similar
  • Startup experience you know how to operate with ambiguity and move fast
  • Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes - drift, conflicts, dependency ordering
  • Background in platform engineering or internal developer platforms (IDPs) - you understand what platform teams are trying to build and why it breaks
  • Working proficiency in Go - enough to read Crossplane/provider source and identify relevant fixes

#LI-REMOTE
Why Upbound?
At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled-this is your seat at the table.
About Upbound
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

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