Remote Cloud Support Jobs in Seattle, WA (NOW HIRING)

At Icertis, we power the contract intelligence platform that transforms how federal agencies and government organizations manage their most critical missions - from defense and national security to public safety and aerospace.
We go beyond traditional contract systems by embedding AI-driven automation, compliance, and real-time insights into every phase of the contract lifecycle, enabling agencies to accelerate procurement, reduce risk, and operate with greater transparency and control.
Icertis is seeking a Lead Software Engineer - Cloud Operations to support and scale its US Government Cloud Operations (USGov CloudOps) platform within Microsoft Azure Government. This role is critical to ensuring the availability, security, resiliency, and compliance of mission-critical SaaS services supporting U.S. public-sector customers.
The ideal candidate brings strong expertise in cloud automation, DevOps, Infrastructure as Code (IaC), and secure software development, with hands-on experience operating in regulated, compliance-driven environments such as FedRAMP and IL3-IL5.
Location: This is a remote position. Candidates must reside in the US Pacific or Mountain time zones.
Responsibilities
Design, build, and maintain secure, scalable cloud automation and internal tooling.
Support mission-critical production systems, including participation in a 24x7 on-call rotation.
Develop and manage DevOps pipelines and Infrastructure as Code using Terraform, Ansible, ARM, and Azure DevOps.
Troubleshoot and resolve complex application and Azure PaaS issues (C#/ASP.NET).
Implement and continuously improve cloud security controls aligned with federal compliance requirements.
Execute Identity & Access Management (IAM), deployments, upgrades, and change management activities.
Collaborate with cross-functional teams to deliver time-sensitive public-sector outcomes.
Support audits and compliance activities, including evidence collection and documentation.
Maintain clear, accurate technical documentation for systems and processes.
Qualifications
This position will be working on U.S. government contracts which require either U.S. Citizens or U.S. Persons (Permanent Residents), depending on the project. Additionally, this role may require the ability to obtain and maintain a U.S. Government Top Secret security clearance.
Required Skills & Qualifications
Strong experience developing secure, maintainable, and scalable software.
Proficiency in C#, ASP.NET, Java, JavaScript, Python, Web APIs, and Microsoft SQL.
Hands-on automation experience using PowerShell, Bash, Ansible, Terraform, JSON/YAML.
Experience operating cloud-first, mission-critical systems (Azure preferred).
Working knowledge of Azure Functions, AKS, Docker, and PaaS services.
Strong Windows and Linux systems administration skills.
Ability to work independently in fast-paced environments and take ownership of issues through resolution.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Preferred - Federal Environment Experience
Familiarity with federal compliance frameworks: FedRAMP, NIST, CMMC, IL3-IL5, HIPAA, PCI, ISO 27001.
Experience with Azure security services such as WAF, Microsoft Sentinel (SIEM), and threat protection.
Knowledge of ITSM / ITIL processes and operational best practices.
Experience with Azure DevOps (ADO) and collaboration tools (Microsoft Teams, SharePoint).
Familiarity with Elasticsearch, Kibana, and Azure Redis Cache.
Interest in AI/ML or GenAI solutions in regulated cloud environments.
Salary Range
Min: $100,000 USD - Max: $170,000 USD
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.
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About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the Team
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values-Fairness, Openness, Respect, Teamwork and Execution-which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.