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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Business Solutions Analyst III - Remote!

Your Role:

This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes.

This role is responsible for owning business requirements analysis and definition/documentation, facilitating cross-functional collaboration, and managing requirements through the product lifecycle, including UAT testing support.

Under limited supervision, this role formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. This role is expected to apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs.

Role partners closely with individuals in the business as well as IT.

Your Work:

Planning and Monitoring

• Maintain a standardized approach to key responsibilities in alignment with enterprise best -practices; monitor the execution of business analysis activities, ensuring alignment with project goals and interested party needs.
• Utilize appropriate methods for gathering and documenting requirements; and communicating scheduling and timelines to project/program manager for overall project plan.

Requirements Elicitation and Analysis

• Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data requirements. Partners closely with business stake-holders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups.

Requirements Documentation & Management

• Under limited supervision, document business requirements, using the appropriate technique (i.e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements)
• Translate business requirements into functional design specifications.
• With guidance, identifies key data inputs and required flows across multiple systems in alignment with data center of excellence expectations.
• As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams.
• With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery).
• Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk.
• Partner with data experts in center of excellence to validate feasibility of proposals.
• With business stake-holder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT partners.

Support Testing

• Prepare business validation (UAT) plan.
• Plans, manages and may complete testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT.
• Partners with data group to execute testing of process for data components.
• Support business users in performing business validation.
• Review test results and support issues resolution in alignment with business stake-holders.

Required Experience, Education and Skills

• 4+ years business systems analysis experience
• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• Knowledge of insurance business (e.g., Personal Lines, Commercial Auto and Claims, Operations)
• Proficient knowledge and experience using diagramming techniques tools (e.g., UML, Visio, Lucidchart, draw.io, iGrafx, Miro
• Guidewire, Pricing tools.
• Knowledge of structure testing methodology, project lifecycle methodologies, SDLC and project management practices.
• Detailed technical knowledge of a group of interrelated systems and their business functions insurance systems and pricing algorithms
• Understands the software development approach being used and define how the requirements development will be conducted (e.g., elicitation, analysis, specification and validation)
• User level knowledge of all systems utilized by division/team
• Proficiency in data analysis tools and methodologies
• Knowledge of software development lifecycle methodologies
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results
• Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts.
• Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners
• Able to communicate basic training expectations for testing
• Demonstrated learning agility to adapt to evolving technology needs

What would make us excited about you?

• Guidewire Certified Analyst
• 2 – 3 years Insurance industry experience
• Experience supporting large transformations, enhancements, vendor system implementations, or reporting and conversion projects
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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