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Remote Client Solution Analyst Jobs in Texas (NOW HIRING)

Design Engineer

Austin, TX · Remote

$70K - $90K/yr

Remote --Client: Commercial Building Developer --Responsibilities: Design structural civil layouts for buildings. This person will offer construction and design solutions to internal and external ...

Design Engineer

Dallas, TX · Remote

$70K - $90K/yr

Remote --Client: Commercial Building Developer --Responsibilities: Design structural civil layouts for buildings. This person will offer construction and design solutions to internal and external ...

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Remote Client Solution Analyst information

How does a Remote Client Solution Analyst typically collaborate with clients and internal teams to resolve issues?

As a Remote Client Solution Analyst, you’ll regularly interact with clients via email, video calls, and shared project management platforms to understand their needs and address concerns. You’ll also work closely with internal teams such as technical support, product development, and account management to troubleshoot problems and develop tailored solutions. Effective communication and proactive follow-ups are essential for ensuring timely resolutions and maintaining strong client relationships, even when working remotely.

What are the key skills and qualifications needed to thrive as a Remote Client Solution Analyst, and why are they important?

To thrive as a Remote Client Solution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with CRM platforms, data analysis tools, and ticketing systems is typically required, along with knowledge of relevant certifications like ITIL or Salesforce. Excellent communication, active listening, and time management are crucial soft skills for understanding client needs and delivering solutions remotely. These skills ensure you can effectively analyze client issues, recommend actionable solutions, and maintain high client satisfaction in a virtual setting.

What does a Remote Client Solution Analyst do?

A Remote Client Solution Analyst works with clients to identify their needs, troubleshoot issues, and recommend solutions, all while operating remotely. They act as a liaison between the client and the company, analyzing data, resolving problems, and ensuring client satisfaction. Their role often involves using technology to communicate, preparing reports, and collaborating with internal teams to implement solutions tailored to client requirements.

What is the difference between Remote Client Solution Analyst vs Remote Customer Support Specialist?

AspectRemote Client Solution AnalystRemote Customer Support Specialist
Required CredentialsBachelor's degree, certifications in solutions or ITHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborates with clients and internal teams to develop solutionsAssists customers with product or service issues
Employer & Industry UsageTech, consulting, and service industriesRetail, telecom, and service sectors
Search & Comparison IntentUnderstanding solution roles and client interactionCustomer support and troubleshooting roles

The Remote Client Solution Analyst focuses on analyzing client needs and providing tailored solutions, often working closely with clients and internal teams. In contrast, the Remote Customer Support Specialist primarily handles customer inquiries and resolves product or service issues. Both roles require strong communication skills, but the Solution Analyst typically has more technical knowledge and a consultative approach, making them distinct in responsibilities and skill sets.

EHR Clinical Apps Analyst (Epic Clin Doc, Procedures, ASAP, and/or HIM) - ITS-Clin Inpatient

EHR Clinical Apps Analyst (Epic Clin Doc, Procedures, ASAP, and/or HIM) - ITS-Clin Inpatient

UTMB Health

Galveston, TX • Remote

Full-time

Posted 8 days ago


UTMB Health rating

7.3

Company rating: 7.3 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

265th of 886 rated healthcare providers


Job description

Minimum Qualifications:

Bachelor’s degree in related field and one-year related experience. Must possess sufficient educational background and/or experience to perform clinical applications analysis or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

Epic certifications in Clin Doc, Procedures, ASAP, and/or HIM applications or previous direct patient care experience in an inpatient hospital setting.

Job Summary:

This position is responsible for the design, configuration, implementation, maintenance, and support of clinical applications of basic to medium complexity. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing basic to intermediate analysis and documentation of business and management problems to formulate clinical applications requirements. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and technology solutions.

Job Duties:

This employee will be an analyst on the Epic Inpatient team, primarily supporting Clin Doc, Procedures, ASAP, and HIM applications. While this position is a remote position, analysts may be required to travel to be on-site to support implementations, meet with customers, and test new functionality.

  • Responsible for solving routine issues and applying solutions for components of a clinical application or program.

  • Modifies system configuration to maximize efficient use of clinical applications or programs.

  • Assists in designing, debugging, documenting, and maintaining clinical applications and programs.

  • Applies intermediate analysis and documentation skills to create and maintain clinical application documentation.

  • Develops, maintains, and executes testing scripts.

  • Gathers data and prepares clinical application documentation for existing and proposed procedures.

  • Assists in establishing project plans, maintains priorities, and completes assignments within project timeframe.

  • Demonstrates awareness and understanding of institution, department, and customer mission and goals.

  • Defines and analyzes clinical problems; develops and verifies solutions; reviews clinical applications or programs for logical sequence and errors.

  • Focuses on components of a clinical system rather than the whole system/application.

  • Proactively partners with customers to understand and meet their needs.

  • Participates as a team member.

***It’s important to understand the job titles in this career family. They are listed in order from least experienced to most experienced:

1.         EHR Clinical Application Analyst  ***this position

2.         EHR Clinical Application Analyst, Senior

3.         EHR Clinical Application Analyst, Lead

4.         EHR Solution Analyst

5.         EHR Solution Specialist

Knowledge/Skills/Abilities:

  • Self-starter with the ability to work independently and manage time effectively in a remote environment.

  • Strong analytical, problem-solving, and critical thinking skills.

  • Excellent written and verbal communication skills for remote collaboration.

  • High attention to detail in documentation and workflow analysis.

  • Ability to learn new systems, tools, and processes independently.

  • Demonstrated ability to prioritize tasks and meet deadlines in a virtual setting.

  • Customer-focused mindset with the ability to build productive working relationships remotely.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm and rotating after-hours on-call. Occasional weekend work to support system upgrades or special projects.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.


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