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Remote Client Solution Analyst Jobs in Arizona (NOW HIRING)

Sodexo

Solution Designer II

Phoenix, AZ · Remote

... and analytical problem-solving to translate complex client requirements into executable service ... This is a remote position. IncentivesRemote Work What You'll Do * Design and develop complex ...

CMA CGM

Solution Design Engineer - Remote

Goodyear, AZ · On-site +1

YOUR ROLE Solution Design Engineers support the preparation of proposals for new business ... Engineering support may include data analysis, concept of operations, design layouts, identifying ...

Accenture

SAP Solution Architect Manager

Scottsdale, AZ · Remote

$82.75 - $111.50/hr

Translate client requirements into differentiated, deliverable solutions using in-depth knowledge ... Support sales and marketing events (on-site and remote) to showcase SAP capabilities. * Maintain ...

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Remote Client Solution Analyst information

How does a Remote Client Solution Analyst typically collaborate with clients and internal teams to resolve issues?

As a Remote Client Solution Analyst, you’ll regularly interact with clients via email, video calls, and shared project management platforms to understand their needs and address concerns. You’ll also work closely with internal teams such as technical support, product development, and account management to troubleshoot problems and develop tailored solutions. Effective communication and proactive follow-ups are essential for ensuring timely resolutions and maintaining strong client relationships, even when working remotely.

What are the key skills and qualifications needed to thrive as a Remote Client Solution Analyst, and why are they important?

To thrive as a Remote Client Solution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with CRM platforms, data analysis tools, and ticketing systems is typically required, along with knowledge of relevant certifications like ITIL or Salesforce. Excellent communication, active listening, and time management are crucial soft skills for understanding client needs and delivering solutions remotely. These skills ensure you can effectively analyze client issues, recommend actionable solutions, and maintain high client satisfaction in a virtual setting.

What does a Remote Client Solution Analyst do?

A Remote Client Solution Analyst works with clients to identify their needs, troubleshoot issues, and recommend solutions, all while operating remotely. They act as a liaison between the client and the company, analyzing data, resolving problems, and ensuring client satisfaction. Their role often involves using technology to communicate, preparing reports, and collaborating with internal teams to implement solutions tailored to client requirements.

What is the difference between Remote Client Solution Analyst vs Remote Customer Support Specialist?

AspectRemote Client Solution AnalystRemote Customer Support Specialist
Required CredentialsBachelor's degree, certifications in solutions or ITHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborates with clients and internal teams to develop solutionsAssists customers with product or service issues
Employer & Industry UsageTech, consulting, and service industriesRetail, telecom, and service sectors
Search & Comparison IntentUnderstanding solution roles and client interactionCustomer support and troubleshooting roles

The Remote Client Solution Analyst focuses on analyzing client needs and providing tailored solutions, often working closely with clients and internal teams. In contrast, the Remote Customer Support Specialist primarily handles customer inquiries and resolves product or service issues. Both roles require strong communication skills, but the Solution Analyst typically has more technical knowledge and a consultative approach, making them distinct in responsibilities and skill sets.

What cities in Arizona are hiring for Remote Client Solution Analyst jobs? Cities in Arizona with the most Remote Client Solution Analyst job openings:
Remote Client Solution Analyst jobs near you
Google Partner Architect | Remote, USA

Google Partner Architect | Remote, USA

Optiv Security, Inc.

Phoenix, AZ • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Google Partner Architect will provide Sales Enablement Services to Optiv Pre-Sales Resources and Clients. They will present and discuss in detail Google solutions, technologies and use cases.

How you'll make an impact

  • Responsible for GCS/Optiv Use Case Development, Documentation and Demonstration functions
  • Technical Sales Tools and Technical Documentation:sizing guidelines, best practice guides, and integration guides
  • Identify opportunities for Optiv to activate Google Security Solutions including:GCS SecOps Solutions, Optiv MSSP Solutions, workshops, assessments, and performing demonstrations
  • Guiding Pre-sales teams on the demo and perform Proof-of-Concepts
  • Opportunity progression and promotion
  • Develop pre-sales Solutions architect cadence and informal training
  • Discussion and Use Case Demonstrations
  • Product Roadmap discussionsand Solutions Offering Matrix
  • Services Mapping Guides around Partner
  • POC and Customer Engagement guidelines
  • Build both Scripted and Interactive Demonstrations
  • Client Advisors Customer Retention/Maximization
  • Services Alignment with Best Practices
  • Plug-in with Domain Advisory on Product Capabilities and Scoping (goal based)
  • Engage on offerings within Delivery Practices for Deployment Practice Validation on Best Practice guidelines (consistent)
  • Transactional support for Partner and services (advisement and validation on Scoping, LOE,)
  • Shadowing with Consulting (up to 2 times per year).
  • Shadow Vendors or Internal Consulting
  • Product Maximization Efforts at Existing Clients
  • Align with Client Solutions Architects on key questions to ensure maximum use of acquired technology
  • Enablement Workshops for Assigned Partners (no longer than half day)
  • Provide upsell guidance based on key use cases and indicators
  • Build Client Best Practice assessment guides and workshops for clients
  • Escalation point for Optiv Services

What we're looking for

  • Technical Expert in Core Partner products
  • Highest level of technical certification(s) in assigned partner
  • 5+ years of hands-on, pre-sales experience, or post-sales in SIEM, SOAR, MSSP Programs and other SecOps solutions
  • Best candidates have experience with Google Cloud Security solutions (formerly Chronicle)
  • Both Pre-Sales and Post-Sales experience
  • Communicate to customers and internal personnel including large public speaking
  • Superior writing and excellent presentation skills
  • Ability to travel as needed up to 40% to client and/or partner events and meetings

#LI-TW1

#LI-Remote

What you can expect from Optiv

  • A company committed to our inclusive value through our Employee Resource Groups

  • Work/life balance

  • Professional training resources

  • Creative problem-solving and the ability to tackle unique, complex projects

  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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