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Remote Client Implementation Jobs in Lowell, MA (NOW HIRING)

Turnblock.io

Technical Lead Remote (Web3)

Boston, MA · Remote

$100K - $250K/yr

Software Engineering Team Lead (Remote) Our client is at the forefront of crypto's cutting-edge ... Oversee the design, implementation, and optimization of MEV services and mempool-transaction ...

Turnblock.io

Technical Lead Remote (Web3-DeFi)

Boston, MA · Remote

$100K - $250K/yr

Software Engineering Team Lead (Remote) Our client is at the forefront of crypto's cutting-edge ... Develop and implement strategies to optimize performance * Collaborate with cross-functional teams ...

Turnblock.io

Go Developer Remote USA(Blockchain)

Boston, MA · Remote

$100K - $200K/yr

Experienced Software Engineer Our client is on crypto's cutting edge technology, and we're looking ... Responsibilities As a member of an agile engineering team, you will help design, implement, test ...

Turnblock.io

Go Developer Remote US (Blockchain)

Boston, MA · Remote

$100K - $200K/yr

Experienced Software Engineer Our client is on crypto's cutting edge technology, and we're looking ... Responsibilities As a member of an agile engineering team, you will help design, implement, test ...

Turnblock.io

Go Developer Remote USA (Fintech)

Boston, MA · Remote

$100K - $200K/yr

Experienced Software Engineer Our client is on crypto's cutting edge technology, and we're looking ... Responsibilities As a member of an agile engineering team, you will help design, implement, test ...

Turnblock.io

Go Developer Remote US (Fintech)

Boston, MA · Remote

$100K - $200K/yr

Experienced Software Engineer Our client is on crypto's cutting edge technology, and we're looking ... Responsibilities As a member of an agile engineering team, you will help design, implement, test ...

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All JobsClient Implementation JobsRemote Client Implementation JobsRemote Client Implementation Jobs in Lowell, MA

Remote Client Implementation information

See Lowell, MA salary details

$26

$50

$80

How much do remote client implementation jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote client implementation in Lowell, MA is $50.98, according to ZipRecruiter salary data. Most workers in this role earn between $38.12 and $60.58 per hour, depending on experience, location, and employer.

What is the difference between Remote Client Implementation vs Remote Technical Support?

AspectRemote Client ImplementationRemote Technical Support
Required CredentialsTypically requires certifications like PMP, technical expertise, and industry-specific knowledgeOften requires certifications like CompTIA, ITIL, or vendor-specific credentials
Work EnvironmentProject-based, involves onboarding clients, configuring systems, and ensuring successful deploymentHelpdesk or support center, troubleshooting, and resolving technical issues remotely
Employer & Industry UsageUsed by software, technology, and consulting firms during client onboardingCommon across IT, telecom, and software companies providing ongoing support

Remote Client Implementation focuses on deploying and configuring solutions for clients, requiring project management skills and technical expertise. In contrast, Remote Technical Support centers on troubleshooting and resolving technical issues, emphasizing problem-solving skills. Both roles are vital in tech industries but serve different functions in client service and support.

What are some common challenges faced in a remote client implementation role, and how can they be addressed?

Remote client implementation professionals often encounter challenges such as coordinating across different time zones, ensuring clear communication with clients, and managing multiple projects simultaneously. To address these, it’s important to establish structured communication protocols, use project management tools to track progress, and set clear expectations with clients from the outset. Building strong relationships with both internal teams and clients through regular virtual check-ins can also help prevent misunderstandings and keep projects on schedule.

How to make $80,000 a year working from home?

A remote client implementation specialist can earn $80,000 annually by gaining relevant technical skills, certifications, and experience in project management and customer service. Building expertise in tools like CRM software and maintaining strong communication skills can help increase earning potential. Working in industries with high demand for remote roles and negotiating salary based on experience also contribute to reaching this income level.

How to make $1000 a week remotely?

A remote client implementation specialist can earn $1000 a week by completing multiple client onboarding projects, which often require strong communication, technical skills, and experience with implementation tools. Setting competitive rates, managing multiple clients, and working efficiently can help reach this income level. Building a solid reputation and acquiring relevant certifications can also increase earning potential.

How can I make 2000 a week working from home?

A remote client implementation specialist can earn $2,000 or more weekly by handling multiple client projects, providing efficient onboarding, and maintaining strong communication skills. Increasing experience, obtaining relevant certifications, and working for companies with higher pay rates can also help achieve this income level. Building a reputation for reliability and efficiency can lead to higher-paying opportunities and potential bonuses.

What are the key skills and qualifications needed to thrive as a Remote Client Implementation Specialist, and why are they important?

To thrive as a Remote Client Implementation Specialist, you need strong project management abilities, attention to detail, and a background in business, IT, or a related field. Familiarity with CRM software, project tracking tools, and onboarding platforms is typically required, and certifications in project management (like PMP) can be valuable. Excellent communication, problem-solving, and customer service skills help you build client trust and navigate challenges remotely. These skills ensure smooth onboarding experiences, client satisfaction, and successful deployment of products or services in a virtual environment.

What does a client implementation specialist do?

A client implementation specialist is responsible for onboarding and configuring products or services for new clients, ensuring a smooth transition and adoption. They often coordinate with sales, technical teams, and clients, utilizing tools like CRM software and project management platforms to meet client needs and deadlines.

What is a Remote Client Implementation Specialist?

A Remote Client Implementation Specialist is a professional responsible for onboarding new clients to a company's products or services remotely. They coordinate with clients to understand their needs, configure solutions, provide training, and ensure a smooth transition without needing in-person meetings. Their role involves project management, technical setup, and ongoing support to guarantee client satisfaction and successful adoption of the service. Strong communication and organizational skills are essential for this job, as most interactions happen virtually.
What are popular job titles related to Remote Client Implementation jobs in Lowell, MA? For Remote Client Implementation jobs in Lowell, MA, the most frequently searched job titles are:
What job categories do people searching Remote Client Implementation jobs in Lowell, MA look for? The top searched job categories for Remote Client Implementation jobs in Lowell, MA are:
What cities near Lowell, MA are hiring for Remote Client Implementation jobs? Cities near Lowell, MA with the most Remote Client Implementation job openings:
Remote Client Implementation jobs near you
Director Client Engagement

Director Client Engagement

Ascend Learning

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
WHAT YOU'LL DO
Laudio's Director, Client Engagement has comprehensive knowledge of the overall Client Engagement function. They are counted on for key decisions that impact the department and are an evangelist across the team and cross-functionally about the work we do, the impact it has, and how we evaluate and make decisions.
They are the Laudio leader for a specific set of hospitals and health system clients, ensuring the continuation of a lasting partnership between Laudio and these health systems. They work closely with those clients as a trusted advisor to ensure adoption, robust usage, impact, high satisfaction, contract renewal, and with some clients, expansion of Laudio to other departments and facilities. They partner with clients to quickly identify and overcome any roadblocks hindering these goals.
These core job functions will be executed with a forward-thinking mindset of how to build, refine and improve the customer journey. They are generative, process-oriented, solutions-focused, and will be driven by achieving their goals and organizational metrics, while delighting our clients and contributing to the development of a robust, customer-focused process.
WHERE YOU'LL WORK
This position will have the flexibility to work remotely within the United States. Eastern or Central time zone preferred.
HOW YOU'LL SPEND YOUR TIME
Own the relationship with client executives for a specific set of clients
  • During implementation - in partnership with the Delivery team - and after first-user go-live, build and expand relationships with C-suite executive decision makers and influencers as the client moves from the sales process to the delivery and on-going relationship phases of their client journey.
  • Lead the client relationship once operating champions have gone live on the platform. The Director represents Laudio to the client, and is responsible for coordinating all Laudio client interactions. The Director develops valuable content for every client interaction. The Director ensures that a broad representation of client leaders (including but not limited to client CHRO and CNO) knows about Laudio and understands how the platform contributes to system strategic priorities. The Director works with Laudio Insights to bring new findings to senior client leaders.
  • The Director leads regular Enterprise Partnership Reviews (EPRs) with client leaders. EPRs may be virtual or on-site. It is optimal if one on-site executive visit is arranged annually for each strategic client. The Director determines the agenda for these client meetings, assembles appropriate Laudio attendees and content, and ensures EPRs drive value for client leaders.
  • The Director closely oversees and monitors measures of value promised during the Sales and Implementation processes and coordinates the delivery of reports that convey Laudio impact. The Director works closely with client leaders as a trusted advisor to ensure adoption, robust usage, impact, and high satisfaction with Laudio during and following the training and implementation phase.
  • Coordinates and oversees the logistics associated with client reference calls with prospects, as requested by Sales.

Strategic account planning
  • Act as a consultative partner to clients by deeply understanding their operational and strategic needs. Align internal resources address key workforce challenges.
  • The Director develops a client scorecard and strategic account plan. The plan will document the client's goals and how Laudio can best meet them, evolving as the relationship between Laudio and the client matures. The plan also includes a Field of Play that identifies and guides relationship development among key client c-suite leaders.
  • Establishes a set of processes and areas of focus to meet strategic goals, leveraging Laudio standard playbooks.
  • Establishes the rhythm of topics for EPRs, e.g. applicable Laudio Insights research, a turnover analysis at the 12 month mark or Employee Engagement analysis to support their engagement outcome goals.
  • Takes a forward-thinking mindset of how to build, refine and improve each customer's journey.
  • Evaluates and communicates to the EVP of Client Engagement & Delivery and to Laudio leadership the status of the client's health and any roadblocks that need to be addresses.

Buyer delight and customer voice
  • The Director ensures the client's voice is captured, documented, and shared with Laudio's Product team, and that appropriate follow ups occur.
    • Fields, prioritizes, and communicates new development suggestions and market insight to Laudio's Product, Marketing, and Sales teams.
    • Attends Product, Marketing, and Sales meetings as needed to communicate and advocate for client needs
    • Ensures key customer contacts complete Laudio's annual Buyer Engagement survey
    • The Director constantly looks for new opportunities for Laudio functionality across their client base and conveys market needs and trends quarterly to Product and other Laudio leaders.

User delight and utilization
  • The Director works with the Laudio Client Engagement Manager(s) to:
    • Ensure users are properly on-boarded/trained, nurtured, and informed throughout the client journey
    • Proactively intervene to improve adoption, supported by tools such as adoption ladders
    • Partners with clients to develop and deploy intervention techniques in to build Laudio utilization and value and overcome any roadblocks hindering client goals
    • Appropriately escalates product issues internally as required and communicates timing and resolution of issues to clients clearly and professionally

Revenue and Account Management
  • Lead commercial efforts across assigned accounts, including contract renewals, and pricing negotiations. Collaborate with legal and finance to ensure timely and accurate execution of agreements, all while meeting revenue growth targets.
  • Identifies upsell opportunities and cultivates relationships to maximize those commercial opportunities

Achieving key metrics
  • Client contract renewal, increasing NPS and utilization, EPR execution, strategies in place to move users up adoption ladders, demonstration of ROI, and client expansion

WHAT YOU'LL NEED
  • Bachelor's degree required. Master's in a related field (e.g. MBA or MPH) preferred
  • 7+ years in a Client Engagement Manager or a Project Manager in a client-facing capacity, ideally with experience managing enterprise accounts, including contract renewals, and triaging support/product enhancement feedback
  • 5+ years in healthcare serving hospitals / medical centers / health systems ideally in the U.S.
  • Ability to travel up to 25% to hospital client sites, conferences and team meetings
  • Demonstrated skills include:
    • Client Relationship Management:
    • Building and maintaining strong, long-term client relationships.
    • Acting as a trusted advisor to clients, understanding their needs and goals.
    • Ensuring client satisfaction and fostering client loyalty.
    • Strategic Planning:
    • Developing and executing strategic account plans.
    • Aligning client goals with the company's offerings and capabilities.
    • Proactively identifying opportunities for client growth and engagement.
    • Project Management:
    • Managing multiple client projects simultaneously.
    • Coordinating with internal teams to ensure timely delivery of services.
    • Monitoring project progress and addressing any issues promptly.
    • Communication:
    • Effectively communicating with C-suite executives and other key stakeholders.
    • Articulating complex concepts in a clear and concise manner.
    • Facilitating productive meetings and discussions.
    • Problem-Solving:
    • Quickly identifying and resolving client issues.
    • Developing innovative solutions to meet client needs.
    • Proactively addressing potential roadblocks.
    • Data-Driven Decision Making:
    • Utilizing data to inform client strategies and decisions.
    • Analyzing metrics to measure client engagement and satisfaction.
    • Leveraging insights to drive continuous improvement.
    • Leadership and Team Collaboration:
    • Leading cross-functional teams to achieve client objectives.
    • Collaborating effectively with internal departments such as Product, Marketing, and Sales.
    • Mentoring and guiding junior team members.
    • Process Improvement:
    • Continuously refining client engagement processes.
    • Implementing best practices to enhance the client experience.
    • Advocating for client needs within the organization.
    • Self-driven and proactive while working in a remote environment

BENEFITS
  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement

Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

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