Remote Classification Analyst Jobs in Chicago, IL

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

We are seeking a highly technical Senior Salesforce Developer with deep platform expertise and hands-on experience implementing AI-driven solutions within Salesforce. This role requires strong architectural knowledge, advanced Apex development skills, integration expertise, and experience leveraging Salesforce AI capabilities including predictive, generative, and automation feature. The Senior Salesforce Developer will work closely with architects and product owners to understand business requirements and develop scalable solutions that meet those requirements. This role will be reporting to the Director, Salesforce and Integrations. 

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. This role can also be remote with travel as business requires to Naperville office.

Responsibilities include but are not limited to:

• Develop enterprise-grade solutions on the Salesforce platform.
• Build advanced solutions using:
• Apex (Batch, Queueable, Future, Schedulable)
• Lightning Web Components (LWC)
• Visualforce (where applicable)
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
• Design and implement AI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Write high-coverage, bulkified unit tests and enforce code quality standards.
• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards. 
• Work with CI/CD pipelines using Azure DevOps, Copado.
• Conduct code reviews and enforce secure coding best practices.
• Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation. 

We're Excited if this is You!

Experience and Qualifications of the Role:

• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
• Apex classes, Controllers and Triggers
• Lightning Web Components (LWC)
• Visualforce
• SOQL & SOSL
• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
• Integration: Experience with API-based integrations, middleware, or custom connectors. 
• Experience Working with Salesforce data model, security model, and sharing rules.
• Experience building custom dashboards and reports.
• 3+ years’ Designing and implementing AI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned. 
• Experience with Dispatch.me, invoicing, or field services is a plus.

Education:

• Bachelor’s degree in computer science, information technology, or equivalent experience.

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II
• Salesforce Application Architect or System Architect
• AI Specialist certification
• Data Cloud Consultant
• Salesforce Certified Platform App Builder (nice to have)
• Salesforce Admin certification

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $116,365 - $157,500 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Action Oriented  - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. 

Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. 

Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process.