SUPPORT TECHNICIAN (With Emphasis on Engineering Analysis) Department: Support Reports to: EA Lead ... Remote Classification: Salary/Exempt/Full-time JOB SUMMARY An EA Support Technician is responsible ...
SUPPORT TECHNICIAN (With Emphasis on Engineering Analysis) Department: Support Reports to: EA Lead ... Remote Classification: Salary/Exempt/Full-time JOB SUMMARY An EA Support Technician is responsible ...
Remote Classification : Salary/Exempt/Full-time JOB SUMMARY The Data Conversion Programmer will ... Collaborates with business analysts and clients to define data mapping rules and runs validation ...
Remote Classification : Salary/Exempt/Full-time JOB SUMMARY The Data Conversion Programmer will ... Collaborates with business analysts and clients to define data mapping rules and runs validation ...
Financial Analyst
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$61K - $70K/yr
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Financial Analyst
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Senior Data Analyst & CRO Specialist
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Information Management Analyst Lead
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Information Management Analyst I
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Dallas, TX · Remote
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Clinical Quality Analyst
Plano, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Clinical Quality Analyst
Plano, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Clinical Quality Analyst
Dallas, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Clinical Quality Analyst
Dallas, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Clinical Quality Analyst
Dallas, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Clinical Quality Analyst
Dallas, TX · Remote
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within ... Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures
Remote Classification Analyst information
Full-time
Re-posted 6 days ago
Job description
SUPPORT TECHNICIAN (With Emphasis on Engineering Analysis)
Department: Support
Reports to: EA Lead/VP of Support and Training
Division: Remote
Classification: Salary/Exempt/Full-time
JOB SUMMARY
An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customerissues and achieve customer satisfaction. The position will require some travel and after-hours on-call
support time.
ESSENTIAL FUNCTIONS
- Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
- Advises customers on system settings and configurations that favorably impact softwareperformance and user experience
- Must be able to turn customer concerns and requests into detailed tickets, includingreproduction steps, for action by the Development team
- Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
- Document all customer interactions in a support ticketing system
- Adapt to new technologies and changes in software functionality through continuous productrelease cycles
- Upholds, safeguards, and promotes Milsoft's values and philosophy relating particularly toethics, integrity, and corporate responsibility
- Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job
QUALIFICATIONS
- Bachelor's degree in Electrical Engineering or equivalent work experience
- Prior experience in the electric utility field is preferred
- Knowledge of Microsoft server/client operating systems, network architecture, and components
- Experience with Lua scripting is a plus
- Must be able to effectively communicate with customers, both verbally and in writing
- Able to adapt and learn new technologies and retain knowledge for future applications
About Milsoft Utility Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Abilene, TX, US
Year founded
1989