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Remote Claims Assistant Jobs in Boston, MA (NOW HIRING)

Liberty Mutual Insurance

Senior Claims Representative

MA · On-site +1

$46K/yr

This approach optimizes both remote and in-person interactions, enabling you to connect and ideate ... As a Commercial Insurance Claims Representative , you will review, and process simple and ...

Liberty Mutual Insurance

Environmental Claims Officer

MA · On-site +1

$94K/yr

We will also consider highly qualified remote candidates who do not reside near a hub location. What You'll Do As an Environmental Claims Officer, you will independently manage a portfolio of complex ...

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How much do remote claims assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote claims assistant in Boston, MA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $24.81 per hour, depending on experience, location, and employer.

What is a remote claims assistant?

Remote Claims Assistants are professionals who help process insurance claims from a remote location, often working from home. Their main duties include reviewing claim documents, verifying information, communicating with clients or claimants, and assisting claims adjusters in resolving cases. Using digital tools and secure platforms, they ensure claims are handled efficiently and in compliance with company policies. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with both customers and colleagues.

What skills and qualifications are needed to be a remote claims assistant?

To thrive as a Remote Claims Assistant, you need strong organizational abilities, attention to detail, and a background in administrative support or insurance claims processing. Familiarity with claims management software, basic data entry tools, and secure document handling systems is typically required. Outstanding communication, time management, and problem-solving skills help you excel in a virtual team environment. These competencies are crucial for ensuring efficient, accurate claims handling and superior customer service from a remote setting.

What are common challenges faced by remote claims assistants and how can they be managed?

Remote Claims Assistants often face challenges such as staying organized while handling multiple claims, maintaining clear communication with claimants and team members across different time zones, and adapting to various claims management systems. To manage these effectively, it's important to develop strong time management skills, utilize digital tools for tracking tasks, and establish regular check-ins with supervisors or peers. Proactive communication and ongoing training on the company's claims process can also help ensure accuracy and efficiency in claim handling.

What are the most commonly searched types of Remote Claims jobs in Boston, MA?

The most popular types of Remote Claims jobs in Boston, MA are:

What are popular job titles related to Remote Claims Assistant jobs in Boston, MA?

For Remote Claims Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Claims Assistant jobs in Boston, MA look for?

The top searched job categories for Remote Claims Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Claims Assistant jobs?

Cities near Boston, MA with the most Remote Claims Assistant job openings:

Remote Claims Assistant jobs near you
Infographic showing various Remote Claims Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,566 per year, or $22.9 per hour.

Senior Claims Representative

Liberty Mutual Insurance

MA • On-site, Remote

$46K/yr

Full-time

Re-posted 11 days ago

Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.
Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.
You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Plano, TX; Hoffman, IL; Suwanee, GA; or Boston, MA. (Please note this policy is subject to change.)
Responsibilities:
  • Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
  • Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
  • Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
  • Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
  • Determines and negotiates settlement amount for damages claimed within assigned authority limits.
  • Write simple to moderately complex property damage estimates or review auto damage estimates.
  • Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
  • Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
  • Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Qualifications
  • Bachelor's Degree preferred. High school diploma or equivalent required.
  • 1-2 years of experience. Claims handling skills preferred.
  • Strong customer service and technology skills.
  • Able to navigate multiple systems, strong organizational and communication skills.
  • License may be required in multiple states by state law.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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