Remote Civil Service Jobs in Baltimore, MD (NOW HIRING)

Summary
IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.
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Duties
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• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Applications from this pool will be used to fill positions where Artificial Intelligence duties occupy the majority of the work performed.

Requirements
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Conditions of employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Candidates will not be hired based on their race, sex, color, religion or national origin.

Qualifications
Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.
DUTIES:
Serves as a technical authority for installation, monitoring, troubleshooting, and repairs of systems components, including client systems, physical and virtual file, print servers and network connectivity devices.
Works nationally with component personnel installing, troubleshooting, and overseeing all or portions of major project initiatives using a variety of utility, communication, word processing, database, spreadsheet, and network software.
Performs root cause analyses and designs failure prevention mechanisms in response to trend data.
Diagnoses and resolves highly complex systems integration or configuration related problems in response to customer reported incidents.
Serves as a point of expertise and escalation to other systems staff in utilizing and responding to electronic ticketing systems used for tracking IT problems reported by systems staff and customers.
Remotely manages and repairs user, application, database, and server systems, through a variety of remote assistance tools.
Gathers requirements, negotiates options, and designs solutions, and then integrates client and server hardware, software, and systems requirements to effectively address component workload demands.
Configures standard and unique software packages to meet specific user needs, as well as identifies unique solutions to highly technical requirements.
Designs complex systems solutions.
Serves as a component subject matter expert on client/server, database, and systems services while representing the component on agency workgroups.
Ensures all network infrastructure, system, and programming changes are implemented in a timely manner and all required data is created and transmitted on schedule.
Evaluates, designs, and implements security permissions and controls to ensure appropriate levels of access to all files, services, networks, and software on the agency network infrastructure.
READ ALL SECTIONS OF THIS ANNOUNCEMENT IN THEIR ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.
To qualify for the 2210 IT Specialist series, you must demonstrate the following competencies. Experience must be IT related but may be demonstrated by paid or unpaid duties and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition, to qualify for this GS-13 position you must have specialized experience at or equivalent to the GS-12 level or above, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include:

• Providing IT support, including Active Directory and Exchange account management, hardware and software troubleshooting
• Utilizing ticketing systems to respond to and track IT support requests, remotely installed, managed, and repaired a variety of applications.
• Leading technical projects, ensuring timely implementation of solutions, and training and mentoring team members on technical procedures and best practices.
• Communicating effectively with users and team members, both orally and in writing, to resolve technical issues and deliver high-quality customer support.

PLEASE NOTE: Specialized Experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration.
Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Education
This job does not have an education qualification requirement.
Additional information
See application cutoff dates under HOW TO APPLY.
Additional selections may be made for this vacancy six months from the closing date of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.
Selective Service: If you are a male born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt under the Selective Service Law. See www.sss.gov.
As a condition of employment, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.