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Remote Citibank Customer Service Jobs in Rochester, NH

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but ... Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to ...

Optima Dermatology

AR / Patient Service Rep

Portsmouth, NH · Remote

$19 - $26/hr

Remote opportunities available for residents of ME, NH, MA, IN, OH, FL, NC. Location: Remote ... Provide excellent customer service, assisting patients with billing inquiries, account balances ...

Nexera

Entry Level Remote Insurance Sales

Concord, NH · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Raleigh/Triangle area preferred -- fully remote, open to all U.S. locations * Able to pass a ...

Nexera

Entry Level Remote Insurance Sales

Concord, NH · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Raleigh/Triangle area preferred -- fully remote, open to all U.S. locations * Able to pass a ...

Nexera

Entry Level Remote Sales Role

Concord, NH · Remote

$1.5K - $5.3K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or ...

Nexera

Entry Level Remote Sales Role

Concord, NH · Remote

$1.5K - $5.3K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or ...

Camesiagency

Entry Level Sales Specialist

Portsmouth, NH · Remote

$80K - $130K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... What We Offer * 100% remote work with a flexible schedule. * Uncapped commission income and ...

EnthuZiastic

Growth Hacker - Remote

Concord, NH · Remote

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Create and implement strategies to encourage users to refer others to the product or service ...

EnthuZiastic

Growth Hacker - Remote

Rochester, NH · Remote

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Create and implement strategies to encourage users to refer others to the product or service ...

EnthuZiastic

Growth Hacker - Remote

Derry, NH · Remote

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Create and implement strategies to encourage users to refer others to the product or service ...

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Showing results 21-40

All JobsCitibank Customer Service JobsRemote Citibank Customer Service JobsRemote Citibank Customer Service Jobs in Rochester, NH

Remote Citibank Customer Service information

See Rochester, NH salary details

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How much do remote citibank customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote citibank customer service in Rochester, NH is $22.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote Citibank Customer Service representative?

To thrive as a Remote Citibank Customer Service representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Exceptional patience, active listening, and a customer-oriented attitude help representatives excel in resolving client concerns. These skills ensure efficient, accurate, and positive customer interactions, which are critical for customer satisfaction and loyalty.

What does a remote Citibank Customer Service representative do?

A Remote Citibank Customer Service representative assists customers with their banking needs via phone, email, or online chat while working from home. Their responsibilities include answering account inquiries, resolving issues, processing transactions, and providing information about Citibank’s products and services. They are trained to handle sensitive information securely and to deliver a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Citibank’s policies.

What are common challenges faced by remote Citibank Customer Service representatives, and how are they supported to overcome them?

Remote Citibank Customer Service representatives often encounter challenges such as managing high call volumes, troubleshooting complex customer issues, and maintaining effective communication without face-to-face interaction. To support their success, Citibank typically provides thorough onboarding, access to comprehensive knowledge bases, and regular virtual team meetings for peer collaboration. Additionally, supervisors offer real-time guidance and feedback through digital platforms, ensuring remote staff feel connected and equipped to deliver excellent customer service.

How to get hired for remote Citibank customer service?

To get hired for a remote Citibank customer service position, candidates should have strong communication skills, previous customer service experience, and familiarity with banking products. Applying through the official Citibank careers website and demonstrating proficiency in relevant tools like CRM software can improve chances. A high school diploma or equivalent is typically required, and some roles may prefer prior financial industry experience.

What is the difference between Remote Citibank Customer Service vs Remote Bank Teller?

AspectRemote Citibank Customer ServiceRemote Bank Teller
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; banking experience preferred
Work EnvironmentRemote, home-based with virtual communication toolsRemote, home-based with secure banking software
Industry UsageCommon in banking and financial servicesLess common; typically in branch or remote banking roles
Job FocusHandling customer inquiries, account support, and service issuesProcessing transactions, account management, and customer assistance

Remote Citibank Customer Service and remote bank teller roles both serve banking customers but differ mainly in job focus and required experience. Customer service roles emphasize support and communication, while bank tellers handle transactions and account management. Both roles are remote and industry-specific, but the customer service position often requires less banking-specific experience.

What job categories do people searching Remote Citibank Customer Service jobs in Rochester, NH look for? The top searched job categories for Remote Citibank Customer Service jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Citibank Customer Service jobs? Cities near Rochester, NH with the most Remote Citibank Customer Service job openings:
Remote Citibank Customer Service jobs near you

Vendor Success Associate

Bottomline

Portsmouth, NH • On-site, Remote

Full-time

Posted 5 days ago

Job description

Customer Success Associate - Paymode-XLocation

Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly collaboration days)  

About Bottomline

Bottomline is at the forefront of digital transformation in the financial services industry. As a growing global market leader, we help banks and businesses modernise their payment operations, strengthen customer relationships, and drive growth through innovative digital payment solutions.

Our culture is built on collaboration, innovation, and customer success. We empower our employees to think like owners, deliver exceptional experiences, and help our customers achieve their business goals.

The Role

We are seeking a Customer Success Associate to join our Vendor Success team and support the continued growth of the Paymode-X network.

In this role, you will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention. You will serve as a trusted point of contact for vendor enquiries and escalations, working cross-functionally to resolve issues, protect revenue, and deliver an outstanding customer experience.

This is an excellent opportunity for someone who is passionate about customer success, enjoys problem-solving, and thrives in a fast-paced fintech environment.

Key Responsibilities
  • Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
  • Drive customer engagement and adoption of Paymode-X features and capabilities.
  • Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
  • Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
  • Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
  • Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
  • Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
  • Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.
What We're Looking ForRequired Skills & Experience
  • Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • A genuine passion for helping customers succeed.
  • Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
  • Positive, proactive, and self-motivated approach.
  • Team-oriented mindset with the confidence to work independently when required.
Preferred Qualifications
  • Understanding of the payments ecosystem, financial technology landscape, and industry trends.
  • Experience using CRM platforms and customer success management tools.
  • Experience reporting on customer success programmes, customer engagement, or retention activities.
Education
  • Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field.
Why Join Bottomline?

At Bottomline, you'll have the opportunity to work with innovative technology, collaborate with talented colleagues across the globe, and make a direct impact on our customers' success. We are committed to fostering an inclusive environment where employees can develop, grow, and thrive.

Join us and help shape the future of business payments.

Apply