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Remote Citibank Customer Service Jobs in Rochester, NH

Camesiagency

Remote Sales Manager

Portsmouth, NH · Remote

$80K - $130K/yr

Sales, leadership, or customer service experience is helpful but not required * Willingness to obtain a Life & Health insurance license (we help with the process) What We Offer * 100% Remote Work

Camesiagency

Remote Insurance Agent

Portsmouth, NH · Remote

$80K - $150K/yr

Sales, leadership, or customer service experience is helpful but not required. * Willingness to obtain a Life & Health insurance license; licensing support is provided. What We Offer * 100% remote ...

InsuraTec

Sales Representative (Remote)

Concord, NH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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All JobsCitibank Customer Service JobsRemote Citibank Customer Service JobsRemote Citibank Customer Service Jobs in Rochester, NH

Remote Citibank Customer Service information

See Rochester, NH salary details

$11

$22

$34

How much do remote citibank customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote citibank customer service in Rochester, NH is $22.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Citibank Customer Service representative, and why are they important?

To thrive as a Remote Citibank Customer Service representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Exceptional patience, active listening, and a customer-oriented attitude help representatives excel in resolving client concerns. These skills ensure efficient, accurate, and positive customer interactions, which are critical for customer satisfaction and loyalty.

What does a Remote Citibank Customer Service representative do?

A Remote Citibank Customer Service representative assists customers with their banking needs via phone, email, or online chat while working from home. Their responsibilities include answering account inquiries, resolving issues, processing transactions, and providing information about Citibank’s products and services. They are trained to handle sensitive information securely and to deliver a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Citibank’s policies.

Does Citibank allow work from home?

Citibank customer service roles, including remote positions, often offer work-from-home options depending on the specific job and department. These roles typically require strong communication skills and familiarity with customer service tools, and may involve scheduled shifts or flexible hours. Policies can vary by location and role, so applicants should review the specific job listing for remote work eligibility.

Does Citibank offer remote positions?

Citibank offers remote customer service positions, including roles like Remote Citibank Customer Service, which typically involve working from home with required computer skills and secure internet access. These positions often provide flexible schedules and may require specific certifications or training related to banking and customer support.

What are some common challenges faced by remote Citibank Customer Service representatives, and how are they supported to overcome them?

Remote Citibank Customer Service representatives often encounter challenges such as managing high call volumes, troubleshooting complex customer issues, and maintaining effective communication without face-to-face interaction. To support their success, Citibank typically provides thorough onboarding, access to comprehensive knowledge bases, and regular virtual team meetings for peer collaboration. Additionally, supervisors offer real-time guidance and feedback through digital platforms, ensuring remote staff feel connected and equipped to deliver excellent customer service.

Is it hard to get hired by Citibank?

Getting hired as a remote Citibank customer service representative typically involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates with strong communication skills, customer service experience, and familiarity with banking products tend to have better chances. The hiring process can vary in length depending on the volume of applicants and specific role requirements.

What is the difference between Remote Citibank Customer Service vs Remote Bank Teller?

AspectRemote Citibank Customer ServiceRemote Bank Teller
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; banking experience preferred
Work EnvironmentRemote, home-based with virtual communication toolsRemote, home-based with secure banking software
Industry UsageCommon in banking and financial servicesLess common; typically in branch or remote banking roles
Job FocusHandling customer inquiries, account support, and service issuesProcessing transactions, account management, and customer assistance

Remote Citibank Customer Service and remote bank teller roles both serve banking customers but differ mainly in job focus and required experience. Customer service roles emphasize support and communication, while bank tellers handle transactions and account management. Both roles are remote and industry-specific, but the customer service position often requires less banking-specific experience.

What is the 8 65 rule for Citibank?

The 8 65 rule for Citibank refers to a retirement savings guideline suggesting individuals aim to save 8 times their annual income by age 65. As a remote customer service representative, understanding financial planning concepts like this can help in assisting clients with their retirement and savings goals.
What are popular job titles related to Remote Citibank Customer Service jobs in Rochester, NH? For Remote Citibank Customer Service jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Citibank Customer Service jobs in Rochester, NH look for? The top searched job categories for Remote Citibank Customer Service jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Citibank Customer Service jobs? Cities near Rochester, NH with the most Remote Citibank Customer Service job openings:
Remote Citibank Customer Service jobs near you
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Concord, NH • Remote

$18.50/hr

Full-time

Re-posted 20 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

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