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Remote Cisco Contact Center Engineer Jobs in Trenton, NJ

Ascensus

Senior Contact Center Engineer

Philadelphia, PA · On-site +1

$130/hr

Job Summary: We are looking for a highly experienced Senior Contact Center Engineer with deep ... For all virtual remote positions, in order to ensure associates can effectively perform their job ...

Cisco

Security Research Engineer

Philadelphia, PA · On-site +1

$146.70K - $214.80K/yr

This is a fully remote role based in the United States Meet The Team As a member of Talos, you will ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Security Research Engineer

Trenton, NJ · On-site +1

$146.70K - $214.80K/yr

This is a fully remote role based in the United States Meet The Team As a member of Talos, you will ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Define and drive the technical roadmap for contact center and CX platforms * Collaborate with ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

Define and drive the technical roadmap for contact center and CX platforms * Collaborate with ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Ztek Consulting INC

Sr. Network Engineer

Philadelphia, PA · Remote

$106.50K - $145.90K/yr

Philadelphia, PA or Louisville, KY (Remote) Duration: Contract Looking for this Network Engineer to have expertise in Cisco networking technologies, network routing and switching, network security ...

Zoom Corporation

Senior DevOps Engineer

Trenton, NJ · On-site +1

$228.70K/yr

... Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're ... Remote We believe that the unique contributions of all Zoomies is the driver of our success. To ...

Apex Systems

Java Developer (Genesys IVR)

Pennington, NJ · On-site +1

$51.50 - $66.50/hr

... Engineer on our team, you will work alongside talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center. You will ...

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Remote Cisco Contact Center Engineer information

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$19

$59

$81

How much do remote cisco contact center engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote cisco contact center engineer in Trenton, NJ is $59.76, according to ZipRecruiter salary data. Most workers in this role earn between $52.07 and $66.54 per hour, depending on experience, location, and employer.

What is the difference between Remote Cisco Contact Center Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Contact Center EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentContact center systems, IVR, call routingUnified communications, video conferencing, collaboration tools
Industry UsageCustomer service, call centers, support centersCorporate communication, remote collaboration, enterprise communication

Remote Cisco Contact Center Engineers focus on designing, implementing, and maintaining contact center solutions like IVR and call routing, primarily for customer support environments. In contrast, Remote Cisco Collaboration Engineers work on unified communication systems such as video conferencing and collaboration tools within organizations. While both roles require Cisco collaboration certifications and involve remote work, their primary focus areas differ, aligning with distinct business needs.

What are popular job titles related to Remote Cisco Contact Center Engineer jobs in Trenton, NJ? For Remote Cisco Contact Center Engineer jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Cisco Contact Center Engineer jobs in Trenton, NJ look for? The top searched job categories for Remote Cisco Contact Center Engineer jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Remote Cisco Contact Center Engineer jobs? Cities near Trenton, NJ with the most Remote Cisco Contact Center Engineer job openings:
Remote Cisco Contact Center Engineer jobs near you
Infographic showing various Remote Cisco Contact Center Engineer job openings in Trenton, NJ as of May 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 61% Physical, 3% Hybrid, and 36% Remote job distribution, with an average salary of $124,294 per year, or $59.8 per hour.
Senior Contact Center Engineer

Senior Contact Center Engineer

Ascensus

Philadelphia, PA • On-site, Remote

$130/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Ascensus rating

8.3

Company rating: 8.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

37th of 138 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Job Summary:
We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This role is critical in enhancing customer engagement through innovative IVR flows, omnichannel integration, and automation.
Key Responsibilities:

  • Design, develop, and maintain NICE inContact or CXone Studio scripts and call flows.
  • Develop custom scripts and integrations using NICE CXOne Studio, with a focus on integrations with Salesforce, Microsoft Dynamics, and third-party systems via APIs.
  • Lead the implementation and support of CCaaS (Contact Center as a Service) solutions.
  • Develop and improve technical standards for development, including coding standards and best practices
  • Conduct testing and validation to ensure performance, scalability and reliability of the platform
  • Provide Tier 3 support and act as a subject matter expert for NICE inContact technologies.
  • Work with internal and external stakeholders to translate business needs into requirements and deliver scalable solutions.
  • Monitor system performance, troubleshoot issues, and ensure high availability.
  • Maintain documentation, SOPs, and training materials for internal teams.
  • Stay current with emerging technologies and recommend improvements to enhance the contact center experience.
  • Participate in code reviews, testing, and continuous integration processes.
  • Assist in estimating and planning throughout the software development life cycle.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 5+ years of experience in contact center technologies, with at least 3 years in scripting, and implementing advanced call routing using NICE inContact or CXone Studio
  • Strong software engineering experience in C#, Java, or Javascript
  • Strong understanding of CCaaS platforms and omnichannel contact center operations.
  • Familiarity with CTI integrations and CRM platforms.
  • Excellent problem-solving, communication, and project management skills.
  • NICE inContact or CXone certifications.
  • Knowledge of implementing AI features in an enterprise environment
  • Experience participating in design discussions with both technical and non-technical audiences.
  • Familiarity or experience with Agile engineering practices (test driven development, continuous integration and pair programming, etc.)
  • Agile/Scrum development experience.
Preferred Qualifications:
  • Experience with other CCaaS platforms (e.g., Genesys, Five9, Amazon Connect).
  • Knowledge of cloud platforms (AWS, Azure).

The national average salary range for this role is $130-150k in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
The national average salary range for this role is in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

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